Best Buy

Reviews 3

DA

David Koenig

My wife and I placed a pre-order purchase for a Samsung S7 Note on 08/15/2016. The purchase process was fine. At the end of the purchasing conversation, the sales associate told us to show up on Friday (8/19) because it was a "first come, first served" basis. My wife showed up on 8/19, when the store opened. My wife was second or third in line. When she got to the front, the sales associate (different from the one we placed the pre-order with) said it was not a "first come, first served" basis. The sales associate told her that she would receive a phone call and an e-mail informing her to pick up her phone. Oddly enough, in the evening on 8/19, we received an e-mail saying that our pre-order was delayed and the new pick up day would be 8/19. On Monday (8/22), we received another e-mail saying the device was ready for pick up. Not feeling confident this would be accurate, we called the store. The store told us the device was not there for pick up. The store told me that I "could call back tomorrow" to see if the device was in because the store would not actually call me. Additionally, while on the phone with this sales associate (the third sales associate we had interacted with), he asked me if I was an AT&T or Verizon customer. I told him that we were Sprint customers. The sales associate said AT&T and Verizon customers get preferential priority when it came to phone pre-orders, which could be causing the delay. I lodged a complaint with Best Buy about the issue. I listed my issues as the following: - We were lied to when the sales associate told us on 8/15 the phone pick up was "first come, first served." - We were lied to when we received an e-mail saying the device order was delayed and the new pick up date was 8/19, even though we had been to the store already on that day. - We were lied to when we received an e-mail saying the device order was ready for pick up on 8/22, even though the device was not at the store. - We were not appropriately told that AT&T and Verizon customers received preferential priority when it came to pre-orders. - As a result of Best Buy saying the phone was purchased (we had placed a $50 deposit on the phone), Sprint had updated their information concerning our account to reflect a new phone purchase even though we did not have a phone. Best Buy responded on Thursday (8/25). Best Buy said the device was ready for pick up now. Best Buy said they do not have preferential priority for AT&T and Verizon customers. My wife went and retrieved the phone from Best Buy. However; the phone was immediately returned because it was defective (the screen had a green line that vertically ran down the screen). My wife called Best Buy. My wife spoke with a fourth sales associate. The sales associate said there was nothing that he could do about the defective phone and all that could be done was refunding her money. My wife asked if she could order another one and the sales associate told her that she could, but she would have to call the store every day to see if it had arrived because they "do not have time for that." My wife and I returned to the store on 8/25. We returned the phone. We worked with a fifth sales associate. This sales associate was named "Dave." I mention him by name because he was helpful. Dave refunded our money. Dave checked the inventory of the phones are saw a Best Buy Mobile Store at the local mile - about three or four miles away - had some of the exact phone in stock. Dave called that Best Buy and had the phone placed on hold for my wife and I to pick up. My wife and I retrieved the new phone from the Best Buy Mobile. The store gets one star for the efforts of Dave. I lodged a complaint with the Better Business Bureau, who said the issue was resolved because we received a replacement phone that was not defective. Best Buy never cared to appropriately address the lying, aside from the corporate headquarters saying "we will follow up with the store."

A

A Private User

If I could give less than 1 star I would. I bought 2 laptops at the same time. One for myself, and one as a Christmas gift for my brother. They told me I needed to pay $100+ to have the geek squad delete all the "ads" on the laptops. I had it done for my brothers but not on mine cause I couldnt afford both at the time. I got home and used mine right away... There was NOTHING and I mean NOTHING that needed to be deleted let alone cost over $100 to delete. There were only like 2 things that were deletable I could do myself for free. That really ticked me off. I felt cheated. (Come to find out later from another company that is a bull line they feed customers all the time and people fall for it, assuming something has been done when in actuality its not necessary.) From day 1 after my brother opened the lap top, he had issues with it. We took it to the geek squad and the kept insisting nothing was wrong. Finally we took it back one more time and told them something IS wrong and they need to do a full diagnostic. They said it would be $75. We said, uh, no it wont be because you sold us a defective computer. the guy said he would wave the fee, if he found a hardware problem it would be a free fix. If it was a software problem wed have to pay however much it would cost to fix. We said, sure. Originally we were told the rom drive was failing. We were all, great... its a hardware issue. We took it back the next day as we were advised and told the guy what we had been told. As soon as we said "Free if hardware issue..." he said he had no record of that, he didnt see anything wrong with the rom drive, and we owed that $75 we werent charged originally. WHAT? well after complaining we got that $75 waved AGAIN and they did another diagnostic and suprise, they found nothing wrong. My brothers computer is basically a paper weight by this point. They told us they would mail it to the manufacturer to have them fix it, but they would charge us $150 to mail it out. I called the manufacturer and they said it was free and they would send us a box. Yet another attempt at Best Buy trying to rip the customer off. So, Unnecessary delete jobs, will find ways to work around warranties so they dont have to do a job for free, wont even honor their own promises. And guess what? The computer I bought for myself at the same time? That is now in the garbage. It started to fail on me as well and darned if I would trust best buy to fix the problem. So I bought a really well working computer at Sams Club. The same one practically, for 20 percent less than what I paid for the best buy one... and it WORKS. AVOID BEST BUY. They are schiesters.

JO

Jon W

Stopped in twice asking about the possibility of picking up a Nintendo Switch. Yes, I know they are sold out, yes I know you dont specifically know if/when you will be getting more in. But if you lie to me by telling me you cant see other stores inventory I get upset. What makes me more upset is when I am lied to about your pending deliveries. I know you can see that specific items are listed as "incoming pending delivery" so when you tell me you have no way of knowing, you are in fact lying to me. I dont know a single person that enjoys being lied to or being spoken down to the way several Brookfield employees chose to speak to me. Two other Best Buy stores in the area were kind enough to take a moment to check the inventory of other locations and spoke to me like a human being that has feelings as well as a valued customer. I wasnt expecting them to tell me that there was a store keeping a hidden stash nor was I expecting to find even a single unit available. All I wanted is a little info in order to help me acquire an item that I could literally buy from ANYWHERE but I choose to buy from Best Buy. However, due to the way I was mistreated at the Brookfield store, I will likely never return to that location.