Phone Shop

Category:	Cell Phone Store
Address:	1209 E Washington Ave, Yakima, WA 98903, USA
Phone:	+1 509-833-2544
Site:	phoneshopyakima.com
Rating:	4
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 12–5PM

Location

Photos 15

Reviews 20

Samantha Burke

very rude! i came in and asked if he would look at a couple broken screens I needed fixed and he offered me $3 a piece for my brand new LG Stylo 2 and my brand new 10" tablet and I didnt even ask to sell them. I told him I was looking to get them both fixed and he told me nearly $200 to fix the phone and when I asked why it was so much and only so little to sell it, he told me he has a whole stack of them in the back and he doesnt need any more of these phones s. I originally went in there to get my tablet fixed (literally just the glass on the front is broken. got it for Christmas and never even got to use it) and he told me that it wasnt worth his time. i asked if he was the only place here in Yakima that fixes screens and he said yeah. he said he could do it, that he basically just didnt want to.

Alexis R

Changed my review to a one star. Against my better judgement was going to go back for another fix. A year later no one still answers the phone during business hours. Instead voicemail and an offer to text. Will never go back. The job was over priced (150$ for a 60$ part and 20 minutes worth of labor according to all the youtube videos showing how to do the job) but I paid because of the other good google reviews. They quoted me 3 to 4 days and took 5 days to complete the job. My biggest complaint is they DID NOT call me when the job was completed. I tried to call the store, no one answered. I had to come down in person to find out the job was done and pick up my phone. They did the job, but I believe I paid to much and the experience overall was not that professional. Im not sure I would go back.

John Fairbanks

Classic case of business that grew too fast. Before it was a well known entity, you could get good service at a reasonable price. Thats when Chris & crew were involved in the daily operation. Now that they have smug condescending kids running the place its not worth going to. Three stars is benefit of the doubt. Poor service now and it took me forever to get someone to help me. Like I told a friend of mine, its worth the extra cost to get a new device instead of stepping foot in there again. Now that I see family is brazenly posting favorable reviews (Yes, I see you Christine) I am even less enthusiastic about the place.

TJ Cooper

They had my phone for almost 3 weeks claiming they were waiting on a part (amazon can get it to me in 2 days). They repair was bad, scratches on the phone, the screen was not firmly reattached, and im sure they used the wrong covers (SD card and SIM covers). A week after getting the phone back the USB port died. I watched some videos and decided to repair it myself. When I dissembled the phone I found missing screws, one of which held the USB port firmly fixed. For what they charge you, you can buy a used phone in "like new" condition. Skip them, watch some videos, buy the phone tools for $10, and do it yourself.

Mike U

Ive had a couple of different experiences with the Phone Shop. In my experience, the staff has always been straight forward. They did some diagnostic testing on a phone that was crushed by a car. It took a lot longer than they originally anticipated, but they did it for the price that they quoted me. They also fixed the screen on an iPhone for my brother and it works just like its supposed to! Theres services you can use online for similar issues, but I think its much nicer to do this sort of business local. Check out the phone shop for your repair needs, they do good work!

Briseida Carbajal

This place is always clean and well organized, Ive seen other phone repairs places around the valley but nothing compares to the phone shop. Great customer service, always has answers to my questions. Job repairs are always done very well. I have not had any issues what so ever. This is my number one store.Staff is very friendly and they have variety of phone cases and phone plans for all your needs ! These are just a few reason why I have rated them 5 stars! I want to thank the phone store for theyre amazing customer service!!

John Francisco

Diagnostic fee the most reasonable in Yakima. Will credit it to repair bill if item is repairable. Very friendly and helpful. My tablet was ready in a couple hours. Other big box store suggested I just buy a new tablet. Phone Shop fixed mine for $25. Other store wanted $150 just to open case. We need more service oriented providers like Phone Shop. Thank you.

Christine Briskey

Really quick, nice and knowledgeable service. These guys know what theyre doing and are very customer service oriented. I hope to never have to go back for a repair, but if I do, I know where Ill go. The owner is honest and wants to check all of the stores repairs before sending the product out the door. I strongly recommend The Phone Shop.

isabel Castaneda

You guys were great nice people clean place and really really good prices you guys are not that expensive thats why I give you guys a five star and thank you again for fixing my phone so friends and family go to phone shop in Yakima theyre really nice people and trust me they do whatever it takes to fix your phone

Karen Cooper

I love this place and and have been customer for a year. Best place to fix just about any phone. Screens that are broken on I pads and phones plus they have all the services anyone could want. They are open 7 days a week too. Walter and Chris are the Best!

Jade Orthodontics

I gave Chris my broken Iphone5 and he fixed it right away. We recommend this place to all our friends. Even though they are in Yakima and were in Tri-Cities its still cheaper to make the drive to get your electronics repaired here over the shop in town.

jamie isaacson

They helped me get my hard bricked phone back in working order, and were even kind enough to let me use their phone and computer to help me get my phone reactivated by my carrier. Highly recommend.

Chandra Bennett

Reasonable prices and great service! These guys are very straight forward and willing to help. I would definitely recommend the phone shop to friends and family.

Bryan Barnhart

These guys have been the best source of advice and service I know of so far and Ive been a power user of cell phones and mobile devices for over 20 years.

Lynn Myers

The staff have always been very helpful. I have bought several things from there. Even helped with instructions for the items I bought.

shane shane shane shane

Brought phone to fix broken screen. It took 2 days to fix and was more expensive than most shops. I went there out of convenience.

Mahlon Young

You guys suck when so I need to phone fixed yet guarantee for 90 days but you guys wont fix the phone so you guys suck

BREEZI ELYEA

Chris is very informative. But if you get one of the kids its kind of iffy. Still, just ask for Chris.

Lisa Hakala

Horrible customer service. Very sad that they cant deliver but will not refund money

lee arquette

If your looking for a used or new mobile phone, here is a place to look.