Verizon

Reviews 7

HA

harmonicator

Here is my profile as a verizon customer: Ive had a cell phone since they came out, or at least when they became convenient and feasible...late 90s maybe? I have never been with another carrier other than verizon. Upgraded to a smartphone when the first motorola droid came out. Never once late on a payment, never missed a payment, never turned phone off, re-upped after every contract expiration. Here is how they treat this kind of customer (me): I was out of the country on vacation for 3 weeks in January. I called verizon to see about using my phone abroad. I was told I had to purchase an Intl data plan and pay the charges for Intl minutes and texts. Okay, fine with that. I explain to the rep that I only need this for one month while traveling, and that I want it off my bill once I get back. Im told they understand. Service is intermittent and less than ideal while abroad. I get back, verizon continues to charge me $25 extra a month for the next 4 months, for the Intl data plan. I let 4 months go buy without inspecting my bill carefully, which I agree is embarrassing. Anyway, I call to dispute the extra charges and they tell me it was my responsibility to call them back to stop the service upgrade, meaning Itnl data plan. This was not communicated to me when I activated it, I tell them. So Im told by the rep that verzion will comp half of the extra charges, not the whole amount. Thats not good enough and I should not have to accept that. Clearly I didnt used the Intl data plan the last 4 months. They have record of my usage. I stated initially that I only wanted that service for 1 month while traveling. Im not even asking for anything above and beyond, I just dont want to pay for something I didnt use. Well. verizons position is that they will take advantage of these kinds of occurrences by referring to them as customer errors, which isnt an error as I mentioned above. They do not take into account customer loyalty or legitimate grievances. Comping half the charges is an insult. "Here, well just take half your money." Which I why Im going elsewhere once this last contract is done. And why I type this. And why I will communicate these facts to everyone I know.

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Mark Grondin

Do yourself a favor, and find another place to get help. I have had nothing but issues with this store, over many visits. On one occasion I spent over 2 hours in the store working on getting my phone set up for Europe. After such a waste of time, my phone did not work in Europe because the guy set it up wrong. On another occasion they screwed up my tablet forcing me to spend a few hours in a Boston store on a business trip to fix it. But I have not complained until today. Today, as I tried to add a phone to my account I visited the store and waited an hour to be told I could not exchange my number. I then did everything they told me to the letter and even called the customer service line to make sure I was good. The customer service line confirmed. I then walked into the store and had to wait 20 minutes while 4 employees chatted in the corner, one of them the manager. When someone finally deemed me worthy of their time, they still found a way to not let me get a phone. I now needed my wife there. Really? After all this, they couldnt have told me on the first visit, or on the phone? The incompetence in this place is legendary.If we would all just stop going to this store maybe they would fire everyone and start over. Unfortunately, I honestly believe this is what needs to happen to fix the situation. It has been going on for so long already.

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A

A Private User

Well I just went in to this store, again and like always I get horrible customer service. The first lady I spoke with was kind but then I asked to see the manager and she came over staring at me with this look that said she didnt want to deal with this problem. I have been with verizon for over 10 years and the customer service has been getting worse. I said that and one of the other employrees decided to rudely chime in and aggravate a customer even more. Well they must have the power to say that the customer is never right and that we dont matter becuase that is how I felt. Im absolutely ferious. Plus I was just trying to get a charger for my new replacemnet phone that I just received. The charger didnt work before and I had it replaced through one of there reps and since there was nothing in the books about it they said they had to charge me for the new charger. Im going online and I am also going to complain to verizon. Go to the store on Higura across from natural cafe and next to buffalo grill. they deserve the business over these corporately trained puppets. I have no stings to hold me down what about you verizon employees? Ohh yeah your a bunch of puppets!

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Warren Hooper

I went to Best Buy hopeing they knew how to transmit the image from my samsung Galaxy s 3 To my flat screen (photos and Streaming video)...they suggested a complex system of land line, modem, router, hot spot / with Wifi! Way too much Money and effort for a very Simple process if they would have had the knowledge! Next I went to Verizon and spoke to the manager who Knew his store product. He said the Belkin processor Would plug directly into the Back of my flat screen and It works Great! WOW...Everything on my cellphone screen is mirrored perfectly on my flat screen! (Even better than my cellphone... because of the high definition of pixels on the TV) !!! And it was only $59.95! My experience was prompt professional, and obviously The perfect solution and Investment!

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Devin Cogan

Honestly this store is always busy, dont expect anything shorter than a 30 minute wait because this is the only corporate Verizon store in SLO. That being said, the entire reason it is so busy is because it isnt one of the numerous and useless authorized retailers that nickle and dime you for simple things and then tell you your phone isnt under warranty when it inevitably has issues. Yeah the service might be slow but take it with a grain of salt, because this store is as good as it gets unless you feel like driving 30 minutes to the next corporate store.

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RU

Russ Hanush

Casey was knowledgeable, but had attitude when dealing with a knowledable customer. The whole store knows the new S8 is having HUGE DQA issues, but they treated me like I was the problem. I had to argue with them for an hour and 20 minutes just to exchange a non-working S8 for a new one. That didnt fix the problem, turns out the S8 is an epic failed launch, but Im using this phone for my business, not a toy, I need RELIABLE service. Verizon kinda sucks that way. Ill be returning the second S8 and switching my business to AT&T.

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A

A Private User

This place sucks! I was there for 3 hours the other day trying to buy a new phone! The lady that was helping me was trying to put the wrong sim card in my phone and after dealing with her for 2 n a half hours the manager came over n got the right sim card n had me finished in a half hour! They didnt offer me a place to sit or any water n they barely cared that i wasted my whole day there! Im never going back... if u go dont get "amanda" shes an idiot#

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