Verizon

Category:	Cell Phone Store
Address:	913 Rancho Pkwy j, Arroyo Grande, CA 93420, USA
Phone:	+1 805-481-3062
Site:	verizonwireless.com
Rating:	3.7
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 9

Reviews 10

Todd Toler

The store sales person, believe it was David, misled me horribly. He also lied about a discount program I am offered through my work, and whether or not the accessories I bought were eligible. Do NOT EXPECT HONESTY OR INTEGRITY FROM THIS STORE!! A little background, HTC launched the HTC One M8 phone on March 25th, 2014 at 10AM. I called around 10AM to see if the store had them in stock, they did. David asked me to come in and ask for him. I did, and was excited about the new phone. Went into the store to purchase the phone on a subsidized two year plan, for $199. The salesperson, David, informed me of the Verizon Edge plan (which I had investigated) and that there was a promotion for $10 off the price of the phone per month, without any changes to my current plan. This would cost me a little more in the end, but allowed me to change phones effectively within a year. It is basically a lease program. The $10 a month savings made it to where I was interested, and I purchased it. Verizon Wireless has a 14 day return policy. This phone was purchased on March 25th. Today is April 12th. My bill came in today, with absolutely no indication of the $10 per month credit. Called into Verizon this morning and was informed I would have to switch to the "More Everything" plan to receive the $10 credit. This was in no way explained to me in the store. The "More Everything" plan actually will cost me more, and provides me with less everything. So, this is not a viable option for me. I asked to be allowed to pay for the phone, and stick with my current plan. Verizon Wireless informed me that since we have passed the 14 day policy, there is nothing they can do. (We are 4 days past at this point.) My bill came in today, so there is no way for me to have known this before the 14 days ended. The personnel in the store lied to me about the phone, the plans, and the accessories. My discount was not applied appropriately for the plan or the accessories I purchased, and I have been generally screwed by Verizon and their employees at this store. My options are limited it seems, but I can guarantee I will not spend one penny in this store ever again, and highly suggest that if you are looking for trustworthy advice you NEVER step foot in this store. If it means driving to another store, or finding a different carrier DO IT! Stay away from this store at all costs. I am considering my options, which may include leaving Verizon entirely, unless their corporate office make this right by me. EDIT: UPDATE After multiple calls and chat sessions with Verizon Wireless, with no reasonable outcome, I got a hold of Elaine in the Customer Service Center and she was extremely helpful. She was willing and able to accommodate the issue, and actually saved us money monthly. She was able to take a very crappy situation, and turn it into a positive for us in the long run. It is sad that she had to do this considering the store should never have lied to me, but she was willing to help and we appreciate that. Verizon Wireless redeemed themselves through her, but this store is still a strong stay away unless you really feel like being lied to.

Stella W

The employees here are absolutely horrible. They need to be retrained and taught what customer service means. I asked them a simple question and they refused to ask management. The employee just told me no and that they wouldnt ask. Then another employee accused me of chewing on my phone cord... yes, thats what I like to do in my spare time. Chew on phone cords. When I told him no, no one has chewed on the cord he told me I was wrong and someone had to have chewed on it. This has happened on two separate occasions. For the record, I called verizon customer service and not only did they ask management and get what I was asking for approved, I also got a free phone! If I could give this store no stars, I would. HORRIBLE customer service. They need new employees.

Will Bowman

My experience was horrible. Went in for a simple sim card. The female employee was rude and kept asking about my personal life. Thats none of her business and wouldnt stop. Then she threw my phone on the floor. I complained to assistant manager David. He started yelling at me and told me to leave for complaining. Then I called the area supervisor. He did nothing and told to call the actual store manager. This guy was playing w a ball in the backround and smacking gum as he was listening to me. I asked him to stop and he said it was none of my business. They did nothing to reprimand the assistant manager david or the employee. They are worst people. Verizon needs fire these people immediately. But....they wont.

Edna Breese

Since Verizon first started in Arroyo Grande theyve had some problems however I feel they have come along way. There is always a wait...but then to me Verizon is the best everyone wants The Best. Im willing to wait for The Best! The staff has always been ready to greet me take my information and be has helpful as they can. No one is is perfect ...but AG is my FAVORITE Store. They just need more seating that is my only complaint! You Guys are TERRIFIC!!!♥ Ed

A Private User

Poor Serfvice. Took a while for anyone to even say Hi. Then the new girl tried to help, but you could tell she didnt know much even though she acted like it. Kinda downtalked to us as well. By the way, why the hell do you have Hickis on your neck as a represntitive. Trashy to say the least. I like Verizon, but not this store, lowered te class of the whole store.

Busco Rodriguez

Jerry did a great job of helping with my Hotspot connectivity and also resetting the SG2 watch in order to get it to work properly, It drained the battery in less than a day with the espn app popping up saying to download the app. Thank you Jerry for getting everything together and working properly.

Jeanne Miller

My husband and I went in about 5pm, were checked in by a staff member, and about 15 minutes later it was our turn. LYNSI helped us resolve our mifi battery/SIM card issue. She assisted us quickly and professionally and we felt very good about our experience here. Thank you LYNSI -- you were great!

Matthew Gamboa

I went in to simply transfer my line to a new phone. Ray Sanchez took care of me and not only did he handle the transfer quickly, he also noticed that I could save money on my monthly bill. Dropped my bill $20 a month and doubled my data with no extended obligations or fees. Left very happy.

J Kenny

Went in on two separate occasions to deal with a battery issue on an iPhone... HORRIBLE RUDE employees both times who were inconsiderate. Ive had decent experiences in the past but I cannot see myself staying with Verizon in general or visiting this store again.

Josh Reed

Staff is always very knowledgeable and helpful. Also, since this is a corporate store and not just a reseller they will be able to better assist you if any issues do arise. On the coverage front I would say they have the best area coverage for our area.