T-Mobile

Category:	Cell Phone Store
Address:	3555 Bridgeport Way W, University Place, WA 98466, USA
Phone:	+1 253-534-4525
Site:	t-mobile.com
Rating:	4.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 9

Reviews 25

Rene Stephens-Kresse

I cannot say enough wonderful things about this store! My iPhone literally exploded on the concrete this evening and I had about 20 minutes to make it to T-Mobile to have it replaced. I called the store and told Randy, who is the nicest and most professional customer service rep ever, what happened and he not only helped me navigate there, but he was waiting at the door with my account already up on the screen and the process started when I arrived! Randy and CeCe, the assistant manager, helped me get everything in order and even stayed late (by 40 minutes) to make sure I had everything I needed. I am incredibly impressed with the service I received by T-Mobile as a company and also with the courteous staff this location has employed. Randy and CeCe went above and beyond tonight and I highly recommend both of them! Thank you guys!!!

Brooke Grey

Hey T-Mobile, Just wanted to give a shoutout to your awesome team at the store on Bridgeport in University Place, Washington! Visited on 7/17/17 and your crew was amazing. From the huge greeting as I came in the door, to the very second I walked out the team members were friendly, knowledgeable, patient, and fun! Answered all my questions and addressed any concerns I had. My old phone took so long to transfer the info to the new phone that I got to spend a few hours with them. Not once did I feel like I had inconvenienced anyone or rushed to make a decision. This team went above and beyond the call of duty and I wanted to let you know what assets you have in this store! Another big thank you to Julian H. Santina B. Brayton S. and Mahalia M. If I might add, I think they deserve lunch on T-Mobile!

Ed Chavez

Helpful, knowledgeable and friendly staff! After discussing my connectivity issue, they didnt go for excuses and provided an actual solution. The missing star is for T-Mobile itself: Be thankful that you have staff who provide a level of service that essentially "covers" for your spotty coverage in the area. Its pretty hard, almost comedic, to have a customer with no service bars walking into, yes, a T-Mobile store.

Callie Ernest

Randy is the best customer representative there ever was at T-Mobile. Greeted me as soon as I walked in, shook my hand, answered all of the possible questions and concerns I had about my iPhone 7Plus. Also did a amazing job putting on the screen protector. I can tell he truly cares about his customers and puts maximum amount of energy and patience into everyone that walks in T-Mobile.

Kim Gatz

This store deserves 5 stars--the customer service is excellent and the associates know their product.! I never feel pressured to buy unwanted or unneeded items, but felt they really took into account what was going to work best for me. Even though this store is a bit of a drive for us, we will only be frequenting this store in the future for all of our t-mobile phone needs!

Omalley Mawhinney

Gively and CeCe were so kind and helpful! Gively really helped me figure out exactly what I needed and helped me get the phone I wanted even through it was out of stock in their location. Excellent customer service!!!! Will definetly come to this location for all my tmobile needs.

Hanna Bergstrom

If youre looking for a cellular experience of a life time, stop into the university place T-Mobile! Staff is knowledgeable on everything and theyre all super friendly. If your want things done right, this is the place to go!

Robert Pirnie

Nice, less crowded T-Mobile location. Usual selection of brands and services. Check the fine print though... we were sold on an offer that the rebate had expired on. Make sure youre getting what you paid for.

Drake Garlets

Best wireless store experience I have ever had. The representative Molly was so kind and helped me get set up for service. Definitely coming back to this store and recommending to all of my friends.

Ashley Schmidt

Great staff! Very friendly, and helpful they hooked me up with what I needed, and they werent pushy! I will be coming back to this location and recommending it to my family and friends!

Kelly MacDonald

Amazing customer service! They genuinely wanted me to walk away with what I needed. They took the time to listen and make suggestions based on what would make sense for my lifestyle.

Austen Gatz

Everyone at this store was so friendly, by far, the best t-mobile experience I have ever had. Never going to any other location, I am now a UP T-Mobile Customer for Life!!!

Jeffery Swindle

Decent store next to jersey Mikes sub shop and top pot doughnuts. Good customer service lots of parking on level and in garage with elevator and wheelchair accessible

Miku Jia

Clean store with knowledgeable staff who are always willing to help. If you want personalized care, skip the lines at the other stores and come down to this one!

Destany sweet

I cant say how helpful these people were I was on Verizon worse service ever now Im the best network that anyone could ask for :) Thanks Ashley !!!

Will E

Been with Tmo over 10 years, and I still love em. The staff here is great, ever helpful, and the manager shares his coffee. Kudos to them!

Jon Hart

Go see the folks here, they will take care of all your needs and you will leave with a smile. Randy was awesome. Thanks guys!

Teresa Zavala

Best T-Mobile Ive been into by far. Educated & helpful employees with an emphasis on customer service.

Cutler VanOrman

Great place, great people! I will be coming to this location from now on for all my T-Mobile needs!

Jeanette Medina

Really great costumer service! Employees are available and helpful!