T-Mobile

Category:	Cell Phone Store
Address:	1960 SE Lund Ave #110, Port Orchard, WA 98366, USA
Phone:	+1 360-443-6720
Site:	t-mobile.com
Rating:	4.7
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 6

Reviews 21

James Wilcher

Warning: a bit long, based on several visits since this location opened. This T-mobile location restored my faith in the company after dealing with the Silverdale Mall location for several years. Before coming here for the first time, I was ready to swap providers after some bad experiences with the undertrained and blantant sales over customer oriented experience at the mall. Aaron, the store manager at the Port Orchard location has helped me several times with issues or concerns and all instances I have left more than satisfied. This included one large issue that was caused by online customer service but was turned into a positive solution that left me more than satisfied, despite the issue caused by dotcom. All the staff at this store have been friendly and taken the time to work with me on any concerns or questions I have every time I have visited. I also want to give a shoutout to the shorter female associate with the splendid half-sleeve tattoo. She was extremely helpful and informative the one time I worked with her in the past. Additionally, I work as a sales associate myself and have never felt that they only care about a commission or are attempting to upsell me to an price bracket beyond what is comfortable. Five stars, and thank you for putting a human face back on this normally impersonal and corporate technological age.

Brittany Martin

What an awesome team! You always feel like family when you go in the store and overall the store has such a positive vibe. The reps and management are always helpful and greet you with a friendly hello and smile every time. They are always willing to help and are very knowledgeable. I highly recommend the Port Orchard location if your looking to be treated like a valued customer. My interaction with Josh the manager is beyond your expectations of a typical cell phone store he is always willing to help and make sure your needs are met and if he isnt available Allison is another great employee of T- Mobile, always up beat and willing to go that extra mile.

john topasna

Exellent display of consistency in the fine art of customer dissatisfaction. Theyre so proficient at their craft that they dont even have to speak to a customer to make them dissatisfied with their services. THEY DONT ANSWER THEIR PHONE!!!!! Did they pay their phone bill??? Oh wait theyre a phone company right?? Ironic.

ian kuhn

Ive enjoyed my service for a while. Almost been through T-mobile for a year now. But one thing I need to complain about is the phones I get phone this specific store. Every one I get is defective and I have to get a new one on my own dime. Most occurring problem Aux port stops working a couple of weeks after I buy it.

Pam Reily

Alex helped me around 5pm Sunday, and he was great! :) Fixed my problem quickly, was very friendly, and taught me how to do something with the phone I did not know how to do. Really appreciated Alexs help and attitude. Great experience!

Via Feliuai

Just Recently signed up with T-Mobile under this store. The Customer Service (Jaquee) was Excellent/Great & beyond. Had their service for a few days now and its great going forward. Just looking forward to see our monthly charges:)

Allison Dodge

Absolutely love this store! Best customer service I have ever received. If I could say anything about this store is that they will never let you down! So happy with T-Mobile!! <3

Michael Wallitner

Activated 4 lines and an iPad ... Switched from Sprint, saved a lot and have better coverage! Great store... Employees were very helpful and knowledgeable Highly recommended!

Malcolm Franklin

By far one of th best experiences Ive ever had in a Tmobile store. Recently switched and the coverage is amazing. Thanks Josh for helping me set up my account.

michelle mickelson

Aaron is the best sales associate there! this store is not super busy and I find the employees to be much friendlier and helpful than the mall location.

Edward Bunker

Always having phone problems and these guys go out of their way to help me out. Wish I could say that about all the T Moble locations.

Bev Beurskens

Im devoted to the people who work here. They gladly help me with my problems, and Im out the door again quickly, & back to work.

Sha Christa Grant

The staff here take pride in helping you. They give honest feedback and do not push products on you to get a sale.

Andrew Herstad

Great place thats cozy and lots of accessories and friendly staff. Great place and company for cellphone service.

Charles Dennis

The Associates at this location are very nice and helpful and I always leave with a smile on my face

Eric Krueger

A smaller sized T-Mobile store but with friendly and helpful staff.