AT&T

AT&T, 3225 Alderwood Mall Blvd, Lynnwood, WA 98036, USA,

Category:	Cell Phone Store
Address:	3225 Alderwood Mall Blvd, Lynnwood, WA 98036, USA
Phone:	+1 425-670-1288
Site:	att.com
Rating:	3.5
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–8PM 11AM–7PM

Location

Photos 17

Reviews 11

L. Lee

Absolutely the worst att store. I was shopping with my mom and the sales clerk tried to talk me into the iPhone 6. I said I wasnt sure. She told me I could try out the 6, at no risk to me. I had 14 days to return for any reason no questions asked. So I thought I had nothing to lose. So I signed up for the iPhone 6. I didnt want to pay more per month than I had been on my 4s and they assured me they had. Great deal going and my new bill would only be a little more per month. When I received the receipt email, I saw my plan was over 50% more per month, a $37 increase per month, not the $12 we I had been showed in the store. Then, I changed jobs and had no service for att at new workplace. That decided it. Att wasnt going to work. I only had the phone for 12days. I called the store and the assured me I could return it, but there would be a restocking fee. I said fine. I went in on the 13th day, again made sure I was within the return period, and I was again assured I was. So, I returned the phone. It went fine, easy. They charged me the restocking fee which I charged to my debit card right then, and said they I would be emailed a receipt. I received an email that my account status had changed and I could login for more details. 6 weeks later I get an $800 charge for the phone. Now Ive gone round and round with customer service telling me to contact the store and the store telling me to contact customer service. There is no record in their system that I returned the phone. I showed them the restocking fee charge on my bank account, but it (conveniently) doesnt show up in their system. What a load of utter BS. This absolutely reeks of a scam. I was surprised how easy it was to return the phone, and that was why I checked multiple times. I should have know it was too good to be true. Now, Im being told I have to into an ATT headquarters with photo ID to even have them access my account, this from people who used to access my account over the phone all the time. DO NOT BELIEVE THEM!! And, to top it off, every time I call I have to listen to a message about how att won highest ranking customer service. Yeah, right. Their incompetence, their mistake, or worse, their thieving dishonesty and Im out $800.

Alene Holmberg

I went in to the store because my Android phone was running slow and over heating. I was the only customer in the store. The gentleman who assisted me, Yasir K, first of all, spent the whole time trying to sell me various products that I did not ask about or need. One of the products, a discounted phone case he described, actually got me pretty excited, then he went back to grab me one, and they were sold out. Disappointing, but not a big deal. I told him I wanted to just get a larger SD card so I could move everything from my phone there to free up space. Instead, he did not seem to listen to me, but clumsily started moving my files around on my phone, but ended up moving stuff all over around my phone, and then laughed when he almost deleted 200 of my personal pictures! I did not find it very funny. Then he confessed to me that, although he had worked for the company over 10 years, he had an Apple phone so he didnt really know how to do some of the things. Finally, as he rang me up, I was asking him if I needed some of the Samsung apps that my phone came with, or if I could delete them. He had no idea. He claimed he had never seen any of the apps I asked him about, apps that come with every Android phone. As I was looking through my phone, a couple functions had stopped working after he had finished with my phone. I showed him what happened and asked him to help fix it, and he had no clue how to do it, so I ended up having to figure it out myself! Wow. At the end, I politely suggested he perhaps familiarize himself better with Android phones, or had someone familiar with the technology assist me next time, but he got very defensive with me, so I just left, extremely irritated.

Abigail Lucas

Such a great store, with great customer service. Employees are very friendly and quick to help. I love my iPhone6 I got there never have any billing or customer service issues and Ive always had great service anywhere Ive went. Whenever I go in the store I am totally welcomed and feel as if Im part of the AT&T family. Ive had services from Sprint T-Mobile to Verizon and I have to say AT&T is by far my favorite. Thank you everyone at this location for making my experience wonderful. I will come back and I will recommend others to visit here!

Jennifer Millbauer

Horrible service every time we have been in! Tried to upgrade to a smart phone on one of my lines and ended up being told that it would be a different price a month then what I was told prior. On top of that we were still charged on our bill like we had a second smart phone and we didnt. We went back into the store to try to fix it and they had no idea what we were talking about! Horrible AT&T store go somewhere else!

erik tucker

They talked me into a 99cent upgrade. I got permission from my boss because the first phone I got from them was not working well and froze up all the time and didnt get calls at my home or work ( both green, good service areas on their map). I burnt an upgrade, my new phone didnt work and I got in trouble at work because they billed us over $30 for a faulty phone. They are not helpful. They straight lie to your face.

John Ness

While I am upset with AT&T with pushing the Next program in order to make customers pay for their phone at full price when two years ago you got both a phone discount and a contract discount, the staff at this store was very helpful. I dealt with Mark, who spent an hour getting me all squared away with my phones and contract changes. I recommend this store if you need good customer service.

Rich Brunelle

Stopped in to get our zagg invisible shields replaced and were helped by a guy named Kyle. Not only did he do a flawless job but he was nice and gave us awesome customer service despite the fact that we werent there to spend any money. Highly recommend this location and Kyle! Give that dude a raise!

Aaron Johnson

Most of the time they are busy and you have to wait for a long time. However when you do get a chance to talk to them they dont appear to give you the hard-sell. Still phone stuff is complicated.

ben Lindhardt

Waited 10 mins along with another woman they told us they would be right with us, then they help the first people to walk through the door after us. Very disrespectful employees

Conner Larson

Vincent has been a kick butt employee and his customer service is impeccable. Helped my father grab a new phone and was very kind, courteous, and his knowledge was vast!

Richie Simpson

Very friendly, no pressure sales, knowledgeable and helpful! If ever I had to pick a favorite store...this would be it. Far better than the store in the mall itself.