Titus-Will Chevrolet Buick GMC Cadillac

Reviews 3

LI

LilBit

YOUR BUSINESS IS NOT NEEDED OR IMPORTANT AT TITUS-WILL OF OLYMPIA. Hopefully I can save someone else the headache and mistake of purchasing with them through this nightmare of a review. I put $30,000 down on an Escalade and financed the rest through my bank, but have a VEHICLE IN MY DRIVEWAY THAT I CANT EVEN DRIVE because of the ignorance at this dealership. The finance department has no idea what they are doing. This whole thing started with the salesman(Kenny Autman) telling me that he could get me the best interest rate. While Kenny knew that I lived out of state, he still had my credit run. The best interest rate he said he could get was 7.24%. He came back to say that because I wasnt from Washington, that Titus-Will could not use the the lenders they usually would use since I am out of state. That would have been great info before the running of my credit. The next problem was them sending me paperwork with a $5,000 down payment. In the first conversations with Kenny, and before deciding if I wanted to purchase the vehicle, I did not disclose how much of a down payment I wanted to put down. The paperwork that was "over nighted" had to be resent to correct the down payment. The next issue was that Linda in the finance department didnt respond to my email when I asked her how to send the down payment. No one thought that it was important to inform me of the process they have. I also received many erroneous responses to which everyone keeps apologizing about. 4 days later, I was told by Sandra Walker in the finance department that I would have to wire the funds. That turned into a nightmare with my banks. Which would have been fine if I would have known that Friday (when I asked Linda) to start moving funds. The finance department is slower than molasses and they are apparently almost never at work. Im confused at how Titus-Will turns a profit with their only two finance personnel absent from work all the time. Kenny told me that Sandra told him it would be 36 hours for the check to clear. 5 days later I was notified that the check was cleared and that I could arrange for pickup. Thank God I used a shipping company that I picked and paid for on my own or I can only imagine what a nightmare that would have been. I received the vehicle on Thursday, March 30th. Guess what? A nice scratch on the vehicle and no paper plates!!! I asked Kenny about any scratches before purchasing. He never told me about the scratch that does not buff out. I called Kenny about the paper plates on Friday morning because it is illegal to drive a vehicle without plates. Kenny said they should be in the glove box or in the paperwork that Sandra mailed me. I think they were joking because it wasnt there. I went to my local DMV to see if I could register the vehicle there, since these people seemed to be like headless chickens running around only they were not running. I took off work and sat in the DMV for two hours, only to find out that the DMV never received paperwork to register the vehicle. I called three different managers: Kevin, Marty, and Eric. Surprise, surprise, no one answers their phone and Kevin didnt return my call from the voicemail I left. The title clerk (Alissa Morrow) emailed me and let me know that she received the paperwork Thursday morning (March 30th) to file the paperwork with my local DMV. My vehicle was picked up on Wednesday, March 22nd. A WHOLE WEEK that the vehicle was already paid for and picked up!!! And no one thought it was important to give the title clerk the paperwork, so she could send it to the DMV or to even let me know that they could not put paper plates on it since I paid taxes for Texas and not Washington!!! Sandra thinks its not her fault because she wasnt at work. Well Sandra, did you know that it is your job to communicate with your colleagues about pending work? Hmm...I think you and Linda need a different job. One where time is not of the essence and where people do not care to drive the vehicle they have purchased. SAVE YOURSELF THE HEADACHE AND PURCHASE SOMEWHERE ELSE. ITS NOT WORTH IT.

TA

Taylor Schilling

The WORST car buying experience I have ever had along with the WORST customer service. GM and Chevrolet you will never have mine or my families business ever again. First off I bought a BRAND NEW 16 Malibu from Titus will Chevy in parkland. They offered a military discount I did not get on the car for whatever the reason. After 3 months and 5k miles I got an oil change and found out a light was out and the dealership in Olympia fought it wasnt under warrenty. I dug up info and found out it was. They fixed it. A month later the power sunroof stopped working. Somehow got disconnected but reconnected it. I also spoke with the service agent about a weird noise under the hood and the auto stop not working and said oh thats normal and checked everything to find out nothing was wrong. 2 months later the ENGINE BLEW. Driving on I5 and the engine light started flashing and it forced me into the adjacent lane (luckily no traffic that morning) 1 MONTH in the shop to find out the pistons in the engine blew. After being blown off from phone calls and constant unreliable customer service for update on my car and why its taking a month to fix I went to GM. I felt this car was NOT SAFE to drive and I do not want to put my family in danger again so I requested to be put in another car that will not brake down. After multiple failed talks with them and he dealership neither of them communicate BTW and GM told me "hey sorry your engine blew after 9k miles and you have safety concerns but your not being put into another car. Thats what warrenty is for. We will fix it for you but it sucks that your going through this" I voiced my opinion and wanted to speak with a supervisor but REFUSED to put me with one and told me hes going to say the same thing Im telling you your not getting into another car if I wouldnt put you into one hes not going to. I was my car was fixed and to return the rental and get my car back. The car started sounding funny again 2 days after the recieving it so I took it back and they "couldnt diagnose anything." I told the service manager I would like to speak with the general manager and he refused to put me through and said the regional manager will be here tomorrow and I will speak to him about your situation. No calls back, no update, now not answering his phone. I currently had this car for 6 months. 10k miles and 4 turn ins into service. This is a LEMON and they also refuse to do the lemon law as well because GM stated "It has to have the same issue 3 times (so my engine has to blow 3 more times) in order to do it so your stuck with it. I will be going to my legal counsel to see what I can do

JA

Janna Herrera

Dropped my car off last night for some recall servicing. Asked to have my oil changed as well. It was agreed that I would pick up today after work at the Speedy Lube next door. I arrived an hour and 1/2 before closing time and Speedy Lube is closed. Drive around back to Titus will service dept. Also closed, 30 minutes before closing. My car is nowhere to be found. Drive back over to Speedy Lube side and pull up to sales area and woman tells me power was out until 1pm and everyone was sent home, I need to go back to Titus Will GM service and ask them. Drive back around and walk inside. Service enterance locked. A female employee from sales department smoking ouside tells me they are closed because the power was out. I explain that I was to pick up my car and am concerned that I dont see it anywhere and no one called to let me know. She said "well the phones didnt work, youll need to come back tomorrow. I dont know what to tell you about the car, sorry, youll have to talk to them." Here is the problem... I am supposed to be driving to Oregon tomorrow, in my missing car. So now I have to arrange to use a different car... still dont know where my car is... and it will just be sitting at the dealership for days. All the while this employee appears to be totally irritated and inconvenienced by myself and the "several other upset people" today. My concerns are regarding total lack of professionalism by the Service Department. There should have been an attempt to contact car owners scheduled for service today. It is 2017 and they were capable of utilizing *67 to block their number from a cell phone... my number was written on a piece of paper I had to sign at drop off, not just lost in a computer with no power. Additionally, at least one employee should have stayed or been stationed at the service center to greet customers and advise of issues, hand over keys, and offer to put them on a list to be contacted next day to reschedule. After this experience I would not ever recomend sales or service at this location. When an opportunity arose to go above and beyond for customers who may be upset, they sent everyone home and GREATLY inconvenienced a current service customer and potential future sales customer.