Car Toys

Category:	Car Stereo Store
Address:	3328 Pacific Ave SE, Olympia, WA 98501, USA
Phone:	+1 360-456-7007
Site:	cartoys.com
Rating:	4.4
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–7PM

Location

Photos 99

Reviews 6

Dawson Landers

The summer of 2015 ended up being a very difficult one for our family of 8. One of our children underwent a series of complex and painful surgeries at Seattle Children’s Hospital to continue the repair of a complicated birth defect. While in the hospital with our one suffering child, our other kids had to step up and endure a disappointing summer. We had to cancel our one planned family trip and all the kids were unable to do most of the fun summer activities while they all rallied to support their little brother. While in the hospital, our song #3 son turned 13 and used his birthday money to buy his brother a pair of shoes he wanted. Our oldest son turned 16 as well and held down a ton of responsibility with all that was going on. He never complained about the lack of hoopla and attention surrounding the rather big milestone. We bought an old car for him and he was glad to drive anything. We knew his only request was a working stereo…. So that was not a possibility because of the overwhelming landslide of medical bills and Dad being off the road from touring during this time. But the kid never complained. So my buddy called Car Toys in Olympia Washington where we live and spoke with the manager Chalisa Wilson and shared the story (without my knowledge). She then, with great compassion was very interested in wanting to help. We were blown away! If you could have seen my kids face at this possibility, it was flat awesome! So from a family of 8 in Olympia Washington we say thank you! Thank you for caring and reaching out to a 16 year boy who is an amazing kid, and helping him get his swag on a bit more with an amazing stereo. We are grateful. Chalisa and her team at Car Toys aren’t just professionals, they are as the late great BB King says “Good Peoples”. Thank you Chalisa! Thank you Car Toys!

Ron Cruz

Should be Awarded a "Excellence in Service and Installation Award". From Start to Finish this Car Toys Location has a Unit thats priorities are for their Clients Satisfaction. First met and greeted by Ms. Chalisa Wilson and must say, she was very "Supportive and Assisting" listening to what I needed to acquire for my long drive ahead. Her Professionalism and "Attention to Detail" as well suggestions with information pertaining to their products gave myself the confidence to have purchase and have them install the acquired equipment. CJ and his Team of Installers did an Awesome Job with the installation. Talk and checked with me on suggestions relating to the install made me feel important to be Satified and Happy with certain placement of some of the gizmos. Thank You Ms. Chalisa Wilson and Your Team for a Very Successful and Pleasing Task youve done for me and my Family I feel Safe and Assured for the Trip Ahead. Great Job!!! Will be doing more business with this Store at this Location. They really take care of their clients while I was there Ive observe with true sincerity how they aim to please folks coming in from the smallest to the largest this Team is on Point. They Love what they Do and are Awesome at it. Many Thanks Sincerely, Ron Cee

Floyd Neal

This reviews comes after what I expected to be a terrible experience. I went into Car Toys due to speakers being blown in my Durango. After having the system looked at the solution that was offered did not work out the way the specialist thought it would. After contacting Car Toys via phone I received a phone call the same day from the store manager, Chalisa. This woman was patient and listened to my concerns about the situation and took a moment to see where I was coming from as a customer. She offered me a solution to fix the issue. Honestly I intended to have this fixed and never return to Car Toys again. This woman has changed my mind about the entire company, especially after reading so many negative reviews. She has a genuine desire to provide excellent customer service and maintain a positive reputation for this company. I have worked customer service and understand what quality customer service is and with out a doubt after this experience I will return to Car Toys of Olympia for all future work. She truly is an example of what and how all managers should conduct themselves. She genuinely cares about her stores reputation and in this case it made all of the difference. Thank you Chalisa, you rock!!

Nicci Anderson

I went in with my "new to me" used car and needed to make it legal for my phone. It was more money than I was ready for, but worth it for the back up camera and complete integrated audio system. It is GREAT!! Ryan the installer took excellent care of my car and called when he had questions, really put my mind at ease. When I came in and there was a little glitch with check out Chris J. was very fast to fix any issues and again put my mind (and wallet) at ease! I had to turn around when I tried to make my first phone call and it didnt work and a very nice guy named Irish came out and checked it out and found out that the microphone was only catching some of my voice commands and told me that when I have time I can come back and have a new microphone installed, no worries. These guys are top notch and very customer oriented. I just wish I could have had a spare key on hand so I could have had the remote start done too!! (Which my strange car requires)

Tracey Smith

We took our 2004 Dodge Durango into Car Toys to look into getting a new stereo w/navigation. Dom was very patient and showed us several options, after which we chose an Alpine model along with a rear view camera. We cant say enough about Doms product knowledge and his patience in answering all of our questions. Vic was the installer of this system and to say it was a very professional installation might be the understatement of the year......this thing looks like it came from the factory like this. Vic did a really nice job. After having this installed for a couple days, we still could not really remember how everything worked so we went back into the store and Chris was able to come out and show us again (they also showed us when we got this installed) how everything worked. Thanks again to all 3 of these guys, we will be a repeat customer of Car Toys Olympia.

Ella Ware

James, Brendan, and some of the other gentlemen here installed a full audio system, complete with a sub, in my 2006 Subaru Outback in September 2016. They provided phenomenal customer service and went above and beyond to make sure that my system was installed all in one day. I have experience with audio engineering (and really love bass-heavy music with clear mids & highs) and thus was somewhat picky about various elements of the system, and they were very patient and accommodating in working with me on this. I waited to write my review solely to see how my new system would work over a few months. I have had ZERO issues with my system; it works wonderfully! I get lots of compliments from my passengers on how great the system sounds. I emphatically recommend going to Car Toys for any car audio needs. Again, both James and Brendan were excellent! Thanks guys!