Verizon

Reviews 4

PA

Paul Brakora

Switch to Verizon if you like being lied to by shady salesmen and inconsistent service from Americas leading wireless company...theyre big enough they dont actually have to care about what they say vs what they do... This Verizon location - upon switching over from Sprint, once we setup our phones the salws guy proceeded to ok all app downloads from our Google accounts, which on our first billing cycle put us over on data usage...because we had 3 days on that billing cycle, we used way more data than necessary, and it should have been done at home on WiFi which we told the salesman. We bought a tablet that was on close out for $80 for my friend as a gift to his daughter. Thinking she would use it, it seemed reasonable for something that was about to be discontinued (how it was pitched to us by *ichard at this specific location). We were adamant that IF she didnt want the tablet, could we cutoff service to the tablet at any time without an early termination fee. We hammered on this point like crazy cause we knew there was a chance she may not need/want it. Reassured many times by *ichard, we decided to get it. Shortly after the holidays, we found out she got a new iPhone and didnt need the tablet. So, we figured we could just call in, disconnect service and be done with it. Spare tablet for the house for stereo music over WiFi or whatever, no big deal right? Wrong. In January, they cutoff service like we wanted to, and we check, no more data service. Didnt think much of it. I have my bill on auto pay (which you should never do by the way, for this very reason) and was unknowingly still paying for the line for the past 7 months. I call to rectify the issue, having had [what I thought to be] good customer service so far, and they tell me "sorry, you never cancelled service, and if you want to, there is an early termination fee of $150". Verizon in general = inconsistent service. Consistently would sit next to a friend who I added to my account, and we had identical G4 phones, and he would have crap service while mine was acceptable. We both had massive technical network issues with our phones. His would just stop getting service all together, so he sent his back in for a replacement. Mine decided it would be a good idea to send the same text hundreds of times to contacts at random. A friend who is a law enforcement officer had to block me and delete my number because he got 175 of the same text one night, draining his phone battery while on duty. Stupid problem to have. Swapped SIM cards on both, no help. Had to replace both devices, at which point the service only somewhat improved for my friend. Dont waste your time with this company and their service.

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SA

Sam DeMello

Great experience. Helped by Jules, who in addition to making the upgrade process the best it has been compared previous Verizon stores, also was very helpful when exchanging the upgraded to for a different one (allergic to HTC 10 metal which caused my hands to hurt, exchanged for LG G5 after a day), with none of the pressure or subtle condescension usually expected from Verizon associates. Jules was good at upselling as well, without being too pushy, and presented products well when suggesting ways to spend my trade in bonus. She made everything go smoothly and easily. The reason for 4 stars instead of 5 is that, while I was waiting on queue, the tall person with a blond beard who I believe was the floor manager, not a sales person, and who I believe was named Keith, said in a rude way that I would have to lose the trade in bonus from my LG G3 phone if I exchanged my HTC 10 for a different phone. After I asked for confirmation and he said it was a specific deal for the trading of the LG G3 for the HTC 10, I asked if there was a similar deal for other phones like the LG G5. He said Id have to ask an associate, then said hed look it up. He walked around, asked an associate, and then looked up something on his phone, and then went into the back of the store for 20 minutes at which point I had to leave the store to give someone a ride. I looked up the trade in deal through Verizons site after leaving and it was the same for any smart phone valued at over a dollar. It also specifically listed every other new smart phone Verizon currently has with the trade in value being the same or more than the value I had received. This floor manager caused me a lot of unnecessary stress over whether I would have to come up with money I didnt have, or return what I had purchased the previous day, and acted as though I was doing something rude and wrong by coming back to exchange my phone. It wasnt really the information he gave me that was a problem, it was the rude way he told it to me and the rude way he just completely left without giving an accurate answer that was a problem.

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AL

Ali A

NEGATIVE STARS! I was in there for 5 minutes, General manager was rude and was using the "OK GREAT" attitude. This review is for the General Manger and her refusal to help a customer who was inside to purchase phones and renew service for 2 years. I understand how she must deal with annoying customers everyday (as I must have seemed to everyone in there) and I can put my self in her shoes and understand that. For her not being able to understand, try, or give me the room to talk shows how this location runs and justifies the poor ratings this Verizon store has. You have been promoted for a reason and NOT being able to understand customers and provide any assistance other than a number, is irritating and shows incompetence. I will never step foot inside this location or promote them for future business. After my interaction with her I genuinely want to leave my first and only carrier of many years, Verizon. I have never had a bad experience like this. VERIZON CONTACT ME BY EMAIL IF YOU WOULD LIKE TO KNOW MORE ABOUT THIS GM. Im sure corporate headquarters cares. The rep that helped was cool, just wants to make his commission with little customer service here and there and thats understandable. Lady that checked us in had a warming smile and we had a good first impression.

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AL

Al NA

I am giving it one star because giving it negative 5 isnt an option. I went in today to talk to them about some "Voice minutes" issues that appeared on my bill. This was a red flag seeing I have unlimited talk and text. But they say that calling someone in the U.S. can be incorrectly charged for international calls. When I asked them to rectify this they refuse to help and say I must call the corporate number and they will not help me call to fix it as I have to start the explanation all over again. they refuse and so I go to leave being very upset and as I walk out the manager of the store Michael who was they one "helping" me turned to an associate and and talked rudely about how I was not smart and knew nothing. very inappropriate and when I called him out on it he lied and said he didnt as his employees looked on like he was so wrong. then I walked another few feet and he did it again. If this is the face of customer service and management then this is the worst company have ever seen.... stay far away but if you do go make sure you know Michael will be talking about you behind your back enjoy....

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