GoWireless Verizon Authorized Retailer

Category:	Cell Phone Store
Address:	4195 Kitsap Way, Bremerton, WA 98312, USA
Phone:	+1 360-362-7661
Site:	gowireless.com
Rating:	4.5
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 12

Reviews 6

Melinda McBride

I am updating my review based on subsequent experience. After posting this review, I got a response from GoWireless customer service. I talked with the district manager, Sean. Sean made arrangements with store staff for me to return the unwanted items for a refund. He also made arrangements with Verizon to refund contract termination fees. He was very helpful. I hope the store staff will get some training, too. It took a while for the contract termination fees to be removed from the Verizon bill, but Sean confirmed to me that they have been. I am still unhappy that this situation happened in the first place, but it was resolved once I was able connect with the right person. I recommend reading all contracts with this company very carefully. It might even be helpful to bring a friend with you to help you avoid being pressured into something you dont want or need. Take time to review all the charges and fees. Resist being rushed to sign a contract until you have read it and had all your questions answered. Understand what is going to show up on your bill and how long you are committing to pay. Once you get your new bill, it will probably be too late to change your mind. Or you may have to pay hundreds of dollars in contract termination fees, restocking fees, etc. The sales staff will be nice and friendly and helpful. Thats their job. But its also their job to sell you as many add-ons and upgrades as they can. So its up to you to know what you really need and want so you dont get talked into extras that are not a benefit to you. On March 13, 2017, my father went to this business to get help with his cell phone. He is a senior citizen with dementia. Instead of getting help, he was sold $1179 worth of new phones, accessories, a tablet, and service contracts that he did not want, does not understand, and is not able to make use of. The service on his two existing phones, which were working, was canceled and the numbers transferred to the new phones. He was charged $199 to pay off his existing phone contract. My father has no memory of being sold these products. He is not sure why he went to the store, but he knows he did not want new phones. He does not know what a tablet is. My brother and I are providing care and helping manage his affairs. We did not learn about this situation until April 6, 2017. I immediately returned to the store to explain the situation, return the unwanted items, and cancel the contract. The manager on duty, Ryan, would not discuss the situation. He claimed that nothing could be done because the 15-day return period had expired. He did not provide any information about how to resolve this problem or who I could contact. He did provide a clue that this business may have experience preying on senior citizens. I told Ryan I did not believe a contract was valid if one of the parties did not have the capacity to understand it or was deceived into signing it. The manager threatened to go after my fathers Social Security payments if the contracts were not paid off in full. This is the second time my father has been sold unwanted items at this store. Last year he was sold a tablet that he did not understand or want. We caught it and returned the tablet within the 15-day period. At that time the store was put on notice that my father was a vulnerable senior citizen who did not understand the products they were trying to sell him or the contracts they wanted him to sign. Ryan acknowledged they had a record of the previous tablet incident. Instead of using that information to protect my father, the salesperson, Michael Nelson, took advantage of my father’s vulnerability. My father is a Korean War-era veteran. He has lived in Bremerton for over 50 years and is a long-time community volunteer. He does not deserve the treatment he got at this store.

Jenna

This is not a real Verizon store. I had a terrible experience at this place. The unprofessional reps talked me into receiving two "free" tablets and said nothing about the steep initial fees or the ten dollar a month charge per tablet for the duration of the two year contract. They have you sign a black box and read aloud the contract agreement so that you dont really know what you are signing for. Somehow they signed all four devices under separate accounts and sent all mail (including the first bills) to my in-laws house on the other side of the country. It took several trips to the real Verizon store to get the mess straightened out. They are crooks not interested in your best interest. After this contract is up, I do not plan on going with Verizon again.

Samantha Cooper

When I think of Verizon I think of long lines and shotty service. I think I found the store and rep that has changed my mind. Drive and and no cars in the parking lot and when I walked it I was greeted and helped right away. Not bad at all! The Gentleman that helped me made the switch easy from my broken phone that my kid destroyed to my new phone. He was professional and kind and made me feel like I was a good friend. I didnt remember my password for my gmail and he looked and me with a smile and said we got you covered and reset it and got all of my pictures of my kids on to my new phone. Thank you Michael for helping me out and you rock!!! I will be telling people about your store.

Cranky Corkipants

As a Verizon customer of 12+ years I have plenty of experience with their reps. James is an anomaly. I have never walked out of a Verizon store with a smile, until today. I was completely speechless by the end of the transaction. The first thing James told me was that I am paying too much for my service, which he proceeded to fix. He activated my phone (handed down from my brother), transferred all of my contacts for me, and showed me how to use it. I actually had to stop and think when he asked if there was anything else that he could do for me, because I had to catch myself up. I spent nothing, had a good experience and will be saving almost thirty bucks a month.

Sandee K

The service at Verizon was amazing! Our technician was James A., and he was a great teacher. He found the most economical plan with great coverage, and educated us about our new phones. He made the transition from my dinosaur flip phone to a new smart phone easy. We began to look forward to our trips to the Bremerton store to pick up our new phones. James always made us feel as though we were priority #1 even though he had to multitask often with other questions from other customers. He never lost his patience or his sense of humor. We will definitely go back to Verizon in Bremerton should we decide to upgrade.

Alisha Hagberg

I came to the bremerton Verizon to look around because the service I have now with sprint isnt that good. Vicki helped me figure out monthly prices and I looked at a couple phones. I was on a little bit of a time crunch and not super wowed so I got the info I needed and left. I would come back to this location to work with Vicki but the rest of the staff was very very rude to my friend when she was looking at phones. Verizon in general I think its a good company I was just very displeased with some of the remarks made by some of the staff.