T-Mobile

Category:	Cell Phone Store
Address:	612 Sleater Kinney Rd SE, Lacey, WA 98503, USA
Phone:	+1 360-455-5251
Site:	t-mobile.com
Rating:	3.8
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–5PM

Location

Photos 18

Reviews 22

John Chung

Yesterday I tried to purchase a phone and was fed bulls**t from a store rep saying "I need to have a $10 insurance on the phone or I cant buy the phone and it is because of people leaving T-mobile by losing/breaking their phones and still have to pay the phone off." I responded to him "I know how this works and its like a car purchase, if I wreck my car I still have to pay for it and its by law to have insurance why do I need to have insurance for a phone?" After a few minutes arguing with this idiot I left almost leaving T-mobile for another carrier. Luckly I called T-mobile and they said this is a choice we have not something that is mandatory. Make your life easier and avoid this area, they dont educate their employees and you could accidently have something added to your plan when it you have to option of not adding in that feature. I figured out that he was trying to sell me the $10 jump program which I didnt care for and all he really wanted to do was push that sale.

Chelsey Sauro

Thinking about going with Tmobile- DONT!! Ive been with Tmobile for 10 years +. My husband was deployed to Afghanistan,couldnt get any of his calls and had so many other problems with my phone. Tmobile said " buy this $600 phone and your problems will stop" wanting to get phone calls from my husband, and needing a phone for obvious reasons, I bought the phone. Ive had even MORE problems, and Tmobile has done nothing for me. They are not only crooks but a bad company all together. They will make your life horrible. Adios you crappy phone company!

Tree Reviews

I went in to add my mom to my line for the extra $30 I was qouted when I first activated. Apparently the person who I spoke to today was an idiot because he told me it would be 50 not 30 even though it said "add another line for $30" for my plan i had and refused to explain why it was different other then how their unlimited data isnt really unlimited which obviously DIDNT HELP ME. Then when he learned that we werent gonna pay for that he picked up the phone and began ignoring us talking to someone else. Assholes!!!

Mariah Turner

No matter what, no matter if they close in 5 minutes or Im having a phone issue or a data issue or what ever the case may be this T-Mobile location has the best customer service I have ever seen! They probably know me on a first name basis ! They are all real rock stars and they have defiantly fixed their waiting issue! They always have someone to help me right when I walk in! Thank you guys so much!!

Sonia Hernandez

Best customer service I have ever received from T-mobile at this location from Juan. He was so helpful and answerd every question I had regarding in opening my own account. He explained every detail I needed to know and helped me decide what was best from me. Thank you for your great customer service you are awesome.

Steven Vocke

Service is always top-notch here. This is an actual corporate store, which I find do a better job of taking care of the customer than the private stores. Big thanks to the staff here for always doing their best to take care of me.

pietro gray

I had a very helpful experience. The employees were incredibly nice including getting greeted instantly through the door. Their knowledge on products and guidance through the different plans was quick and to the point.

V.C. Drake

Tough to say goodbye to one phone, talked into another, then be completely dissatisfied. Not much to be done they said, so your stuck? Yang. Know your product, know their policies.

Joshua Longueira

The staff is great but the wait.... Good god you will spend an hour waiting on a good day. Like now for instance Ive been here 45 min and they have only been open an hour.

Rhiannon Lundmark

One of the managers really helped me out, pulling some strings and getting me a brand new s7 for $20 with no insurance after my other brand new s7 broke. Awesome people !

Douglas Tipton

I went in and took advantage of their unlimited everything plan with two free lines. Juan was great to work with and had me in and out in a timely fashion!

Kurt Fralick

Excellent customer service from well-trained staff. Wes is very knowledgeable and did a fantastic job transferring my apps and data. Highly recommended!

nathan hall

Horrible customer service. Call center barely speaks English. Way over priced, very cumbersome to deal with. I would never recommend them to anyone.

Heidi FitzGerald

Great, fast service! Very knowledgeable about their products and promotions. Really helpful with selection without pushing top products.

Jeff Oster

Been a couple times for phone upgrades, good service and wait times.

Jamie Ledford

They take foooorrrrrrreeeeevvvvveeeeerrrr....

Angela L

Usually not super busy, & staff is helpful.

Kristin Tondre

Very helpful staff. Knowledge and fun!