Verizon Wireless - Cell Depot - Santa Rosa West

Category:	Cell Phone Store
Address:	347 Coddingtown Center, Santa Rosa, CA 95401, USA
Phone:	+1 707-568-0552
Site:	celldepotonline.com
Rating:	3.6
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 1

Reviews 9

Skip Thomsen

My wife and I have been Verizon customers for many years. Today I went into the Coddintown Mall store to get a new phone connected to my account. I was told by another store that was privately owned that they would have to charge me $15 for this service, but that the Verizon stores did it at no charge. So I asked Jacob there about doing the connection and he said the charge would be $15. OK, so I asked him about the free service for account holders and he just repeated itll cost me $15. So rather than try another store I told him to go ahead. When he was done I asked him to transfer the data to my new phone and he said there was a $50 charge for that. I asked him how come something that would take 5 minutes of his time and used to be a customer service at any other Verizon store Ive ever been to, and again, "We charge $50." After I asked him, he did mention the "Samsung Smart Switch" app that would do the transfer for me, so I downloaded and did it myself. Took me about 5 minutes to set it up and the phones did their thing in another 5. Ill certainly never go into that store again. Verizon should instruct their agents to be a bit nicer to their customers.

Leigh Deering

The customer service at this store was the best I have ever had in a Verizon store. I have been a Verizon customer for 8 years. The manager Jon helped me lower my bill and still have the same service. transferred my contacts and did everything needed in the set up of my new phone. I found this a way better experience than getting my phone in the mail. I will go there every time I need something related to my Verizon phone. And he gave me his cards and said to call anytime with any questions. I give this store a 10!

Michael Callen

Will NEVER go back to this store. The worst customer service I have ever gotten. The guy behind the counter not only passed me up and helped the girl who came in 5 minutes after me, but then he wouldnt give me the time of day to answer all my questions and explain. He would give me a quick half answer and shut me down. And the little information he did give me was incorrect. I called the Verizon customer service and got the help that i needed. I would not recommend going to this store ever!

Alexander Sellite

These guys are professional and helpful. I do all my business with Verizon through this retailer. Some customers are so rude to the employees here but they always handle the situation really well and Ive always left with a smile.

Erin Hallstrom.

Been a customer with verizon for over 10 years. Came in with my little girl and felt very rushed. After the last two times i walked out unhappy with the lack of help and switched to T mobile where they had friendly service.

michell Clinton

I had the worst customer service at this Verizon store. The men working there were so mean and inpatient. I couldnt believe how theyacted

wayland whisler

These guys are awesome! Upfront and super helpful without any of that corporate pushy BS... Thank you Juan!

Theo Kell

You wont find a more wretched hive of scum and villainy

Christian Garey

its pretty neat