T-Mobile

Category:	Cell Phone Store
Address:	3435 SW Cedar Hills Blvd c, Beaverton, OR 97005, USA
Phone:	+1 503-626-6254
Site:	t-mobile.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–7PM

Location

+−

Leaflet

Photos 19

Reviews 7

Sarah S.

My Samsung S6, only a year old, displayed the black screen of death yesterday morning, despite making sounds like notifications were still coming through. Needless to say, anyone experiencing phone troubles right before the holidays would be pretty stressed about it. I went to the Cedar Hills location and explained I was traveling out of town on Wednesday and needed a phone ASAP. The nice employee there who helped me said they could order a replacement and have it delivered to the store by NOON TUESDAY. I agreed, but expression my fear of having a refurb phone - after dealing with Verizon for 4 years, ever refurb phone Ive ever been given dies within 2-3 months. I asked if I could upgrade immediately with the JUMP program - nice man says yes, but only AFTER I have the refurb in my hands. Safe in the knowledge that I would have a working phone before I got on my flight, I agreed. Come today, at 12:37p, I finally get an email saying the replacement has shipped. Immediately once against feeling hugely stressed. Upon calling the store directly, I get someone who checks the order status and tells me that the guy who helped me yesterday was incorrect in his time estimate, and replacements never ship that fast. When I explained my situation, he was unsympathetic, and told me to go buy a cheap Target flip phone to get me through the holiday and then return it once I got my phone back. When I refused, he THEN told me to come in and open a second line so I can just get a new phone. Im not stupid. I KNOW how much it costs and how much red tape you need to go through to cancel a line, when I am a single individual WHO DOES NOT NEED A SECOND LIKE BECAUSE YOUR EMPLOYEES LIED AND REFUSE TO HELP ME. My only other proposed option is to come in, pay the $250 I owe on the old phone, and whatever down payment is needed for an upgrade. No thank you. Ill do without a phone for the holiday, and I will do without idiot employees suggesting I spend more money with a year old phone simply stopped working with no accidental dropping or damage. I see you have more important things to do and holiday specials to promote than making sure a customer in need of extra assistance gets the help she needs before traveling.

Danielle Mueller

Kasra is a liar. My husband and I went into this location to upgrade our phones. We had moved to MT, where there was no T-mobile cell service (roaming 100% of the time). He told us that we would be able to cancel our data plan at any time, and that there was no such thing as "roaming" when it comes to data. WRONG. I am only allowed to use 50 mb of 2G for roaming. I called to cancel my data plan, since I cant use it, and I was told that since I was locked into a contract, I am not able to cancel it. Remembering that Kasra told me I would be able to, I had them call him at this store. He lied the entire time, telling them he warned me that I wouldnt be able to cancel, only downgrade. When I called him out on several discrepancies, he changed his story. Of course, the t-mobile representative on the phone listened to him, and not me, even though Kasra had told them that this had happened to him before. Previously, I had nothing but wonderful things to say about this store. However, after dealing with Kasra and his lies, I will NEVER go back to this store, and I am canceling my t-mobile contract ASAP.

Kevin Bigler

Nery was the worst, most incompetent customer service rep! After he submitted my phone upgrade unsuccessfully FIVE TIMES in a row, without telling me (he claimed it was "the computer being slow," but he constantly was typing), he got my jump upgrade eligibility revoked. It took waiting almost 3 WEEKS to finally get it fixed so that a different T Mobile rep could help me with my upgrade. Im sure he just wanted the commission, but his ignorance and poor behavior cost me not only weeks of waiting, but also several trips to other T Mobile stores and countless calls to customer service to get it finally resolved. The cherry on top is that Nerys seemingly senior coworker was oblivious and busy talking to his friends who came into the store at the time. I would not recommend this place or the people who work there to anybody.

A Private User

Worst company ever! T-mobile has decided to scam people instead of having proper customer service. I was bamboozled into signing a contract when the sales person lied and openly told me that it was "just an upgrade" and NOT a new contract. I have called, written, and gone in person, trying to talk to anyone who would help--but no one will do anything. Nothing! And they have been incredibly rude about the whole situation--absolutely terrible customer service. Now I am trying to get a copy of my contract sent to me so I can decide if I should go to a lawyer, but apparently no one in T-mobile land can send me the contract!!! I used to like this company--now I hate it. Its a shame that giant corporations like this one have stopped caring about keeping customers in good standing and are just interested in their own greed.

David S

This persian sales rep by the name of Kasra lied to my family. The S5 was coming out in days, and when asked he repeatedly told us the S4 is the best on the market. We payed full price for three S4s and Verizon has a deal that if you buy one you get one free. They wouldnt let us cancel our contract and made things very difficult. Kasra is a bad man, one who lives off stealing from innocent families and blaming the company rather than himself. Disrespect to this man, he shamed this store, he shames the company. I dont trust T Mobile, their managers, costumer service will not help us get a refund. Atleast other cell phone companies have humans rather than thiefs working for them. BEWARE! if you go into this store, know your stuff or you will get robbed. Dont be nice, its all a front so they can steal from you.

Dillon Lloyd Lee

Awful. After having multiple problems where I was overcharged due to the companys mistake and they refused to refund me, I switched to At&t. However, despite porting over my number, my t-mobile plan did not end properly. After several phone conversations I went down to an actual store (this one) to have somebody end the plan in person and charge me my final bill. It turns out that they cant really do anything in store. The employee called someone just as I did, then made me explain to them why I wanted to end my plan. I was charged for an additional month that would never have occurred if they had ended the plan correctly, and then they refused to let me pay the bill in store. Worst service and company ever.

Better off trucking

There customer service was so good it was almost disgusting. we walked up to a long line and the manager asked if he could help us even while were at the back of the line. who does that!? we said that we need to make a payment. so the manager told us to follow him to his desk. We skipping the whole line! when we look back a minute later there was no one in line thanks Luke! so I asked the manager why did you pull off the side to make a payment when Luke is a great customer service representative? he said thats how we roll where the greatest in customer service! thats why there customer service is so great its disgusting.! ( dont believe the idiots below me. they knew that they were in the wrong)