Category: | Used Car Dealer |
Address: | 15700 WA-99, Lynnwood, WA 98087, USA |
Phone: | +1 425-361-7621 |
Site: | gandrautos.com |
Rating: | 3.4 |
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A Private User
These guys are beyond a shadow of a doubt the worst so called car dealership EVER! They sold a guy a 99 Honda Accord on 4/7/2011. On the 9th it was in our shop for a new starter. G&R Auto paid us promptly, but refused to pay us taxes on our parts or labor, even though we paid taxes on the parts. Apparently Russians dont have to pay taxes in this state..... Anyway, 4 days later the car was back. Blown head gasket--BAD. But whoever sold the car knew it had a blown head gasket because they had the head off and had sprayed liquid copper sealant on the gaskets and simply bolted it back together. Anyway, Tim, the salesman and manager, told the client to pay $200 out of his pocket, and G&R would reimburse us on the balance of $536.97. Of course, they didnt want to pay taxes on $346.97 in parts and machine shop resurfacing. (Why dont these guys pay taxes? They make you pay them on the cars...and auto repair and labor is NOT tax exempt!!) Well, my husband and I had to drive to Lynwood 20 days later to try and collect our money. All we had gotten was lies and bullshit. We managed to get $300 out of Tim. To this day, They still owe us over $240. These guys have no morals, no business ethics, no honesty and they are beyond rip offs. We know 2 more people who will not be buying cars from them, or working for them. PLEASE DO NOT GO HERE! IF THEIR LIPS ARE MOVING, THEYRE LYING! I think Jesse aught to get a kick out of these guys...What do you think? King Five News anyone??? YA!!!!!!
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Chris Last-Name
I bought a car through G&R a few years ago and the process was flawless, the car has been perfect since. 30k miles on it since, after 2 road trips to Montana and 1 to Cali. The staff was great. We showed up one day after seeing a listing online and were meet with a kind easy to talk to seller, I cant remember his name unfortunately. He knew a few things about the car which is extremely rare (me being a car guy know or research every little thing before going in and usually die laughing at how little the sellers know about it or cars in general.) After checking it out for a few minutes he tossed us the keys and said to take it around for a while; I asked how long we could have it and he said whatever just bring it back in a while. This was a huge shock but ultimately won them a sale, and follow up customer. Us being 20 somethings its uncommon to be trusted so much. We drove it for around 30-40 min and were sold it was in great shape and had no issues. They did offer in house financing but we were able to get a better rate through our own bank which they were happy to go with. We traded in my Junker car for a fair price and drove off happy. While in there I over heard the manager talking to some guy who wanted to have them co-sign sell his car for him, he flat up turned them down due to his cars condition and that he had standards for quality which is not what I expected to hear from a small dealer on the north end of highway 99, but for what its worth.
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Steve Jones
I was extremely satisfied with the service and help at G&R auto. I came in 5 min before they were going to close on a Saturday and had only 390 dollars for a down payment, along with HORRIBLE credit and fresh repos within one month they were able to work something out and get me into a vehicle within 2 hours and I drove away that night. they asked me what my monthly payments should be so I can keep them at a reasonable price so I would always be able to pay. Even after my bank seizing up and losing funds. combined with the IRS taking $800 (my entire tax return) preventing my from making my 2nd down payment. Roman and Tim continue to help me get back on track. Ive had 3 other cars from 3 other dealers but this place diffidently takes the cake on customer retateability, ease of service, and understanding. plus I love my new car. every car I get from no on will be from Roman and his amazing crew at G&R auto. ill drive the 6 hours back to Lynnwood when I move back to Spokane when I need another car. with the amount of help given to me I wish I could give 10 starts out of 5. 100% satisfaction.
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Ted G
I read all of the online reviews of G&R, and nearly decided not to go there from the negative reviews, but reluctantly went anyways because they had a car that came close to my ideal pick. I couldnt find posted hours so I called them at 9:30 Saturday, and it went to salesman Tims personal phone, and he politely let me know the car I wanted was still available and that hed be there at 10:30. Although he was perhaps 15 minutes late, a nice Hispanic guy working there showed me the car and set me up with a test drive. Tim was there when I returned from the test drive, and was charming and attentive. The car had a small corrosion issue, I asked for a small amount off, and he first floated the notion that some other people were interested in the car, but after looking at the corrosion conceded the small amount off. He took care of all of the forms and paperwork within the hour, and was cordial and witty while doing so. Romen, the owner Id read about in the reviews came in around when we were finishing up, he seemed slightly awkward, but kind. Overall Id say they were friendly and fair.
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Tino Scott
I recently had an excellent experience with the staff at G&R. After doing a ton of research on 2001 4Runners I found an absolute gem of a truck with the guys at G&R. Ive always been apprehensive about dealing with a smaller dealership, but the guys made everything extremely easy. The specific truck I was interested in had an absolutely flawless Carfax and service history so I already knew Id be driving it home if it looked and handled as good as it looked on paper. Luckily for me the truck looked and drove great. As others have mentioned Tim just tossed me the keys and let me take the truck out alone, which is always more comfortable than dealing with a sales lackey on a drive. Ive literally never had such an easy car buying experience. Ive always bought new vehicles in the past and it consistently took hours to work out the paperwork. With G&R I was accepted by their in house financing at 3.25%, put down a small down payment, and hit the road in my favorite SUV of all time... the 2001 4runner!!! All in less than an hour.... cant beat that.
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lee ann thompson
I dealt with the owner, Roman, and got a great vehicle at a VERY good price, in house financing, and the whole process was quick. Saw and drove the car on Sunday, decided it was the one I wanted on Monday, completed the paperwork in about 45 minutes on Thursday, and have been a happy car owner since. The whole event was easy, relaxing, and pleasant. There was no high pressure, lots of options on the lot, and absolutely not a hint of used car salesman tactics on the premises. I got as much information about the car as Roman had, and the safety checks he had done before putting it up for sale. Not only am I happy about this purchase, I would not hesitate to buy from G &R Auto Sales again. Highly recommend them to anyone looking for a new used car.