Bud Clary Chevrolet

Reviews 3

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Christianna Parr

I experienced very poor customer service from Susan Thomas since the first time I walked in to discuss what needed to be done on my car. I have been into Bud Clary on Commerce in Longview a total of 3 different times and the only time I felt that I was treated with respect and genuinely helped was the most recent time I was there. I made an appointment to get my 2012 Chevy Cruze diagnosed because my engine light had come on and when I went in for my appointment to get my car diagnosed I was turned away and had to wait an entire month to come back for a diagnosis. The second time I came in we diagnosed my car and made an appointment to replace my turbo the following week, when I made my appointment I was told one price and also told that I would get a loaner car for the time being that my car was being worked on; On 9/30/16 I took my car in to be worked on and was told a different price and was also informed that I could not have a loaner car. I was left with no car for 4 days which was completely inconvenient due to the fact that I go to college, I work and my mother was in the hospital therefore I was stuck with no transportation and when I finally got my car back the oil was not changed and previously I was told by Bill that an oil change was mandatory for the brand new turbo. I called Susan and she did not answer so I left a message letting her know that my oil had not been changed and explained that when I drove the car it smelt of burning oil and I had asked her to call me back as soon as possible to work something out; a week went by and I still had not received a call back, my mother decided to try and give her a call and she also had to leave a message because Susan did not answer and now three weeks have passed and neither of us have received calls back. The most recent time I went into Bud Clary was to order a new key and fob because my key recently broke on Saturday (10/22/16) and Jacob at the service department showed excellent customer service. He was caring of my issue and explained that I would have to wait until Monday to order a key and fob. A worker that was standing nearby heard about my issue whose name was Lauren I believe offered to fix my key without hesitation and he was very kind and understanding of why I was so upset about the entire situation due to the fact that I wouldve had to wait until Monday to place an order and wouldve been without a car until Wednesday or Thursday which would not have worked for me. Lauren quickly fixed my key and I was very satisfied. The only mishap I experienced with the key situation is that when I went in on Saturday (10/22/16) Jacob had told me that the cost of the pre-cut key, the fob, and fee to sync the key to my car would come to roughly $95.00 while when I went in today, Monday (10/24/16), Joe told me the total cost will be $130.00 plus tax. I am tired of being told one thing and than another each time I come into Bud Clary and once I receive my new key and fob I will not be returning.

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Adam Romane

Where to start. When I purchased my used 06 Chevy Colorado, it needed an alignment and a detail. So we set the appointment and I told the salesmen I would need a loaner. No problem he said. I reminded him two days before and again... no problem. Showed up with my truck and he asks the service desk to get my loaner. Well apparently they dont do that. So I had to wait over 30 minutes for them to figure it out. That was the first problem. Within a week, my truck wont start. So because my roadside assistance package hasnt been submitted into the system yet, I have to pay for a tow to Bud Clary out of my pocket. They call me the next day and say nothing is wrong, it started fine over ten times... Ok, Im not sure why but I go pick it up and it starts. Good deal. Three days later Im at the grocery store and it wont start. Again. So this time when I call, I ask for the service manager. Darren. Nobody answers so I leave a message. Basically said hey, truck wont start. Again. You didnt fix it last time so this time you are gonna fix it, and Im not paying for another tow. He calls me back... 4 DAYS LATER. Yeah go ahead and have grumpys tow it over. We will cover it. Yeah that would have been great 4 days ago. I got it started. The issue I had to find out for myself is the passlock system, specifically the ignition piece. It resets in 10 minutes and the truck will start. Now this has become an every day occurrence and even made me late for work yesterday. So I called Darren the service manager again. And left another message. Been over 24 hours and still no call back. So I call today, very angry and want to speak to an actual person in charge. I have to leave my name and number and the GM is supposed to call me back. 15 to 20 minutes. Well now its been an hour. No call back. Bud Clary, I am sorry but your customer service is the worst Ive ever dealt with. If I could get my money back and get my car I traded back, I would. Update: They agreed to fix the truck and give me a rental in the meantime.

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Micah Robichaux

Not a very positive experience. First time Bud Clary customer. Brought my 03 Suburban in for repairs. It wouldnt stay running, had a very loud tapping/ticking noise coming from under the hood (noise paced with the engine timing), front and rear Climate Control vents werent working, and there was a rattle coming from my exhaust. They took a couple of days to diagnose, and then Susan from their service dept. called me back to say that they would need to put a new throttle body on the truck to keep it running, and that they couldnt diagnose it further without that ($1300 :( ). I agreed (hesitantly), and let them do the work. They then called me back and said that the had diagnosed the rest: Ticking was fixed with the Throttle Body replacement Exhaust had also quieted down with the Throttle Body replacement Climate Control (blowers) were fixed with a new resistor. Total: $2500 (this included a new battery) I really didnt like the price, but I figured if it was fixed, good enough. Picked it up off the lot: 1. Exhaust is just as bad as it used to be + the rear vents still arent blowing. I went back inside and complained to Susan, who said her technician didnt do the rear vents, and that it would cost an additional $400 to do them (even though she made it sound like that was included in the $2500). She also said that I would have to take it to an exhaust shop to deal with the noise in the exhaust. Great. Thanks. Dont know what I paid you for. 2. After driving out of the lot, my engine is still ticking/tapping. Same as it was before. Basically, it looks like I paid $2500 for a new battery, my front vents to work, and a car wash. You guys need to figure out what is happening with your service dept., because this is crap. Thats a down payment on another truck. EDIT: After speaking with Daryn, they have resolved my issue to my satisfaction. I am updating this to a 4 star review. Thanks for your effort in resolving this Daryn!