Bowen Scarff Ford Lincoln

Reviews 4

GA

Gabe Dunlap

First off let it be known that Im very picky about cars both for my trade in and for the vehicle I was looking to buy. I was in the market to by a new boat hauler and was torn between the Superduty and the Ecoboost f-150. Im only 21 years old so it was going to be a big purchase that Id need to be happy with for a long time. My salesman was Loren King. Little did he know, but he was going to have his hands full. We test drove a variety of trucks and wasnt pushy to make a sale that night. I needed time to sit on it. I ended up choosing an f150 platinum. They didnt have any in stock so they had to order it from another dealership. My salesman was upfront and very honest about everything. LET ME MAKE THIS CLEAR. They were not the cheapest dealership selling the truck. In fact, within 15 minutes of phone calls and I found out I could buy it for a thousand less almost anywhere else. Sure, convienence of the location wouldnt be on par but it could be worth it to go somewhere else financially. Heres why I didnt. I feel like this day and age especially, customer service has gone by the wayside. Everything from card swiping grocery transactions where you get no farther than a hello and a goodbye to restaurants where youre just table number 37 who needs a side of barbecue sauce. Nobody cares. Loren cared. And yes, he cared because he makes money if I buy the car. But the same is said for any other job. If waiters dont care then they dont get tipped. Its the same principle for almost any job. Somebody is a customer who is buying something for another somebody. He was able to sorce the platinum that fit my needs and get it there before the weekend was over. As far as my transaction is concerned, I got a mildly fair price on my trade in. They have to make money and I get that. The financing was respectable and the purchase price of the vehicle was nothing spectacular. There were a few hiccups with my paper work to where I almost was sold the wrong truck. Thankfully it was nothing more than a communications error and it was resolved before I left and they even compensated me above and beyond what my wasted time may have been worth. For a car buying experience, it was nothing more than I expected. For a salesman, Loren completely sets a new standard for customer relationships and I can only hope that overtime I become more aquatinted with him and the people working at the dealership. Note that my girlfriend and my mom where with me the day I picked the truck up and Loren kept them company while I was back in the financing department. Which is also pretty awesome. Would I come back? You bet, I plan on it!

---

TO

Toby Evans

I was very hesitant to going back to Bowen Scarff Ford after my experience when testing out 2013 F150 last year down there. Tom Keefe changed my mind and is the only reason I purchased my Focus at Bowen Scarff instead of the 3 closer Ford dealerships around my house. Unlike my previous experience, Tom Keefe was patient and forthcoming with answers to all my questions and even though I showed up at 6:30 (only half hour prior to their closing) and was already involved in a sale with another customer he took his time to make sure I had the right vehicle and never rushed me. I believe we were their till 8:30 that night finishing up the paperwork and getting my truck all cleaned up. I would also like to give a big thank you to Kari (pretty sure that was her name) in financing. She also did not rush me and spent 10-15 minutes going over all my questions about the warranties. With that said, I am not having the same quality of customer service from the “service department”, I just get a feeling that I am interrupting their obviously too-busy-for-me schedule and I have to jump between parts department and service department to find a simple question on how much it would cost total with installation for something and then I have to go to a third department to actually pay. I thought the purchase of the car would be the most confusing aspect however from my personal experience that is not the case. I would rather purchase my parts/service from the sales department, they might not be commission based but I feel they WANT to take care of the customer and not make the customer feel they are in the way of their work. Overall I will make future vehicle purchases at Bowen Scarff, however they will not be getting any of my money for parts/service I will go check out Korum Ford, Scarff Ford in Auburn, or Ford in Tacoma (all of whom are much closer to where I live). I wish their service/parts department was as dedicated to customer loyalty as the sales department.

---

RE

Renee Santos

First off, the environment when I came in when my car had an issue in November 2016 was not very friendly. It felt like it was all bussiness. I spoke with an outside Mechanic and they immediately figured out the issue but Ford mechanics did not. It was transmission problem. A common problem for Ford, I found out but they pretended they had no idea, you would think these people had that much experience to know their cars but their number one goal is to make money.They made sure to add the maximum charge that they could. Inspections that my car did not need. Weeks after I got my car back my I noticed my A.C. stopped working. it was not blowing cool air. I didnt think anything of it because it was the Winter and I work full time as well as a part time student plus it was the holidays I did not have time to bring my car back to the shop. Its summer now and I dont have a working A.C. I had a Mechanic look at it and says my Freon is all good its the temperature sensor is not working. it may have been damaged while my transmission was being replaced by Ford mechanics because mind you my A.C. was working 100% before my car went to the shop. On top of this, I brought my car in for an oil change about a month or two ago they said that my transmission oil is dirty. Seriously, Ford mechanics just replaced my transmission for a supposedly new one less than a year ago and now they say its dirty. Hmmm....at this point I feel like Im being scammed so that they could take more money out of me. They came back and said it was a mistake. What if I was an old lady who believes everything people say they would have charged me for no reason? How many more mistakes have these people have done that they do not take responsibility for. Ive been coming here for years but its time to change my car and find a more honest dealership who value their customers not by just saying it but actually showing it. Very disappointing that companies like this exist.

---

DI

Diana M

My experience with Bowen Scarff Ford was awesome, and I want to send special thanks and appreciation to Randy Good and Kari Weston! Randy went out of his way to give me a super great deal and went the extra mile, which I so appreciate! Kari helped me tremendously also by explaining all the financing options and details so I could make decisions that fit me and my situation. Both Randy and Kari really listened to me, and helped me through the process in a way that calmed my anxiety about having to buy a vehicle when I had not planned to. Randy and Kari are both pros at what they do! Because of an auto accident the weekend prior to Thanksgiving, my car was totalled due to the actions of another driver. I ended up in a lot of pain from the impact, seat belt and air bag combination, and suddenly found myself needing to purchase another vehicle, and deal with all the insurance details, paperwork, time away from work, etc. I researched small SUV reviews and information and found myself drawn to the Ford Escape. My online search led me to Bowen Scarff Ford, and they had a super Black Friday special running through the Thanksgiving weekend. Buying a car is not something I do everyday--its out of my comfort zone. Thank you Randy for making the process easy, straight-forward, and for going out of your way to help me qualify for the option I wanted and get a super great deal! I also appreciate you taking the time to show me the car features and make sure I had everything I needed. Kari, thank you for your patience, calm and reassuring manner, for answering all my questions, and following up with a phone call afterwards. The service I received as I purchased the vehicle was very professional, but also very personable. I look forward to seeing you both again when I bring my SUV in for service, and when I am not so stressed. I love my new Ford Escape!! :-) Diana M.

---

---