Car Pros Hyundai Renton

Reviews 3

SO

Song Kim

I wanted to give it 1 star but I always review all things and not only the service. First the good that gave one more star than it deserved: The new place looks and feels new. Clean and nice to be waiting at with some cable and coffee machine, etc. People seem to be patient and the ambiance is good. The new cars that rotate out of the showroom also helps do something while waiting for service. The sales people paid attention to where you came from so not to harass you while youre killing time. I made a simple appointment just for an oil change. I already have been here 3 months prior, changed my filters and tires, so I knew it was going to be a quick trip without issues. I waited a little while before I could talk to someone since the person that was supposed to have my appointment was not there. This is when things went wrong: I had the impression that every rep is on their own. So, when the other person said they could take me, this was not really true or will result in very poor service (since I was not his customer). I was told that the person that took my car into service only entered that I arrived 10 minutes after I had talked to that person. This added to the total time spent here. I looked around the showroom and watched some TV. After 2 shows passed, I was curious as to why an oil change would take so long? I was patient. I even looked at the person that took my keys in the beginning just to see if they would remember that I was there. . with no reaction. I noticed that people who arrived after me were being called out. Curious. I then walked outside to the service area at 1 hour 45 min past my appointment and saw my car parked outside?! I had difficulties trying to find service that would help me still. When I finally talked to a service person, (a different one from both), she asked the gentleman that had my paperwork about me and he stated that he didnt even notice it..and she glanced at him after that statement and he then said oh sure, it just came to my desk. Keep in mind that it was only an oil change. They found nothing wrong or extra that needed to be done to the vehicle. ALSO, if I had not proactively gone to the desks, I would still be waiting! This waste and outright disrespect for my time pushed my schedule out right into rush hour hurrying back to the office as well. The last person I talked to was adamant about making excuses for everyone while holding onto my keys and paperwork, making me wait more, rather than truly doing something to make up for it. I feel full regret on purchasing the warranty and oil change packages from this dealer since I have cornered myself into forcefully using their services for the duration of this vehicle. Please, dont make the same mistake as me, I respect peoples time and I respect yours, the reader of this review. Save yourself.

WI

Will Merritt

#totalfail A little over a week ago I submitted a quote request through Yelp for a tuneup due to declining engine performance and a drop in my gas mileage. No response through Yelp so the following Monday I called in to the Service department, explained my cars problem and told them I wanted a tune-up. I made an appointment for first thing Friday morning. So, Friday comes around and still no response on Yelp. I check my car in and I am told that a diagnostic check will be done and that will cost me $125. Sigh. Ok. After nearly an hour and a half of waiting I go to the counter and they tell me that theyre still doing the diagnostics! I am told someone will be with me shortly. About 5 minutes later I am told that the "diagnostic test" did not detect any problems with my car and they assessed that my car just needed maintenance. Yes, I knew this! I was told that Im looking at about a $1,500 price tag. I was ready to spend $1,000 but my faith in these people is going downhill. I asked how much for just plugs and wires. Im quoted $379 from a pamphlet. I sign off on this and go to the waiting room. Im approach with a clipboard with the new, revised quote they want me to sign off on for $425 because they forgot to include the price of the spark plug wires, they said. By this time Im already angry and realizing theyre trying to buildup their price but for an additional $50 spread with a base level of confidence in a very basic maintenance item, I consent. The same guy returns to tell me they do not even have the wires in stock and wont have them until Monday! I am astounded at the layers of incompetence at this point and trying to not scare others in the waiting room by screaming at this man who is trying his best to be patient and kind. Long story a little shorter they zero out my invoice-no charge for the worthtless "diagnostic test". Its so hard to find anything redeeming about this experience with their service department. Personally I think this was a combination of disrespect for my time, incompetence and trying to pre-stage for a upsell to a new vehicle. I could have gone to a "good ol boys shop" for basic stuff but had enough faith in the Hyundai brand and my previous experience with dealer service in Arizona that I was willing to invest a little more in a neighborhood Hyundai dealer. My confidence in Car Pros Renton Hyundai was completely misplaced and to say that I am angry to the point of disgust and contempt would be an understatement.

SH

Shoshauna Mohlman

TERRIBLE Customer service! I am hoping to purchase a Sonata Hybrid Plug-in, however there is a very limited supply in the Puget Sound area. I had contacted a couple of other dealerships to arrange a test drive and had no luck finding one that was sufficiently charged. I specifically wanted to test the car in its EV mode, which could only be done when the battery was charged. My husband contacted Elliot at Car Pros Renton to arrange a test drive. He specifically asked if the battery was charged so that we could test it in EV mode and Elliot told him that it was. My husband asked him to check and make sure so that we wouldnt waste our time going down there if it wasnt charged (We live an hour away). Elliot quickly insisted that it was, in fact, charged. Two hours later we arrived at the dealership for the test-drive only to discover that, you guessed it, the battery was NOT charged. Elliot then proceeded to LIE to us; saying that the service department had told him that it was charged. We know this was a lie because when my husband asked him to make sure" that it was charged, he didnt ask anyone. He simply insisted that it was charged. At that point I reminded him that my husband had specifically asked him to "make sure" that it was charged, and he, once again tried to blame the service people. He then asked us if we still wanted to test drive it in hybrid mode. Even though wed already tested a hybrid at another dealership, we agreed to take it for a brief drive. We then discovered that we couldnt even do THAT because a warning light had come on saying that the coolant was low and needed to be addressed. Elliott then told us that the service guys would have to take care of that before it could leave the lot. He went on again about how the service guys shouldve noticed the light when they pulled the car up. Needless to say, we were DONE. We gave them plenty of time to figure out that the car was not ready for a test-drive, yet they didnt value OUR time enough to do so. UNBELIEVABLE! They will NEVER have my business.