Chico Volkswagen

Category:	Car Dealer
Address:	902 Main St, Chico, CA 95928, USA
Phone:	+1 530-891-6275
Site:	chicovolkswagen.com
Rating:	3.8
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 10AM–4PM

Location

Photos 86

Reviews 10

Andrew Brown

This is my second experience with Chico Volkswagen/Mazda. I am not usually one to write negative reviews or complain publicly as I understand everyone has off days, however, these photos are from the second visit Ive made to this service shop for recalls on my Mazda. The first visit involved opening up my dash to complete recall work and upon completion I found a piece of spare plastic in my passenger seat that turns out to be for the dash that technician forgot to install, easy fix, no big deal as the repair work was done. Upon this second visit to repair a separate recall issue I returned to the dealership to collect my car only to be notified that a small puncture had been made it my front bumper. I received no phone call to inform me of the accident, and while discussing the mishap I also received no apology from the man managing the situation. They are setting my car up for repair. I am hopeful that they will repair it properly with no further issues and in the future treat their customers with a bit more respect, sincerity, and honesty. I will gladly edit this review once work has been completed.

Gabriel Hudson

I purchased a 2013 Volkwagen Jetta from this dealer recently, and I WAS very satisfied with my purchase. It was well priced and came with a great warranty. Or so I thought. The warranty has proven to leave me wanting. Recently, the clutch disk catastrophically failed while I was driving, leaving me stranded on the side of the road. The dealership was all too happy to tow my car down to Chico (from Red Bluff.) This was likely because they knew it would be harder for me to retrieve after they told me just pulling out the transmission to look at it would cost me more than $900. They left it ambiguous as to whether I would be charged for this or if it would be covered by the warranty -- even if other parts that were definitely covered by the warranty were broken. Their final estimate for the repair was over $2000, but they carefully avoided telling me whether my warranty would cover any of that, even after directly questioning them. So now I have to drive down to Chico and tow my car all the way back here so I can fix it myself, which would probably cost around $500 maximum.

Christopher Warnock

Purchased a 2012 Jetta at a great price. Overall good experience compared to other dealers we looked at. Salesman was excellent (Keith). Finance gave us a final quote for monthly payment and tried to increase it significantly at the last minute during contract signing. Manager came in from another office and gave us the run-around about it. We also had to complete our down payment over the phone after we left, because they forgot to ask for it. Furthermore, we had an issue with the down payment that could have been handled if we were in the finance office and not on the phone. They would not allow us to switch the method of down payment the next morning after contract was signed costing me in the long run. Their finance department should have been willing to work with us on this, since they were at fault in the first place. Not happy about that. Good salesman and great prices, but I HIGHLY recommend you secure your financing elsewhere before buying a car from them.

Dustin Oropeza

I purchased sparkplug wires from the dealership with a lifetime warranty. 3 years later 1 of the OEM wires went bad so I called them up trying to get a new wire and they told me they dont have any history of me purchasing the part and said if I didnt have a receipt that there was nothing I could do. So I called for the warranty dealer which is also at the Chico dealership. They told me that she wouldnt be back to work for 5 days and shes the only person that can help me. I call BS. They can get on their computer and look up my name and tell me in about 2 minuets weather or not I purchased them, but its someone elses job. I need my vehicle for work so 5 days aint gonna cut it. It takes about 5 min to replace this wire and they want me to wait 5 days!? Never buying over priced parts from them again especially when they try to give me the run around for some sparkplug wires. Give me a break!

Dave Redlich

I was turned on to Volkswagen by a friend who owns Porsches. He said if you cant afford a Porsche get a VW since theyre built at same factory. Im glad he suggested it because they are very well built. Leased my first one at Redding VW, they closed so took lease in after it was up to Chico VW and traded for new one. The deal was very simple. Staff are very friendly and eager to let you test drive cars on the lot. Some of the lease paperwork wasnt sent to DMV which was a hassle and expect that not to happen again on the next trade in. Building is very nice, and modern and now they have a newer more modern building for their Mazdas. Servicing your vehicle there takes a long time, even for an oil change, so plan on dropping it off and them calling you when its ready.

Conway Rollo

Knowledgeable service dept. They are notoriously a bit slow, some of that has to do with parts being ordered, perhaps theyre just busy. Also, if you own a German car, parts and repair are almost always going to be expensive. Ive taken my 2006 GTI to them several times and ended up shaking my head as I handed over the credit card. Not their fault though. Overall the staff is great, theyre honest and care about their customers. This didnt affect my rating, but they definitely need a new location! Its overcrowded and a little disjointed (with the two properties across the street from each other). Hopefully they can get a proper lot soon, they deserve the business!

Travis Valderrama

They are so incredibly slow! I have traveled all around the country as a travel nurse and been to many VW service centers and this is the worst so far. They dont offer loaner cars, they took over an hour and a half for an oil change, have no refreshments and refused to take the $25 off coupon that was mailed to me by VW for my next service. The decision to not participate in mailed VW coupons is ridiculous and just shows (along with everything else stated) that you are CHEAP and dont care about customer retention. Go elsewhere!

Joe Williams

Had them inspect a 2007 jetta that I was buying cash they told me it was a great car charge me close to $200 bucks so I purchased the jetta for 6,999,99 just to find out a week later back seat belts did not work go figure called service dept ask why they did not notice when they did there inspection was told they do not check seat belts so I guess screw my kids right

Anny Mous

I went to look at their used car selection and there wasnt one. They had about 6 cars. When i walked through the show room/ office area (which is really small and crowded) i looked over at their cashier who was wearing a very loose fitting thin strapped shirt and her entire bra was exposed. At that point, I left. Very unprofessional attire.

Shico Joe

Too expensive! I took my Jetta TDI for an oil change and apparently it was due for a timing belt. They quoted me $1200! I wish I would have known about costs such as these before I bought this car! Luckily I found another shop in town with a mechanic that used to work at a Volkswagen dealer and he changed the timing belt for half as much.