Ford Fairfield

Reviews 3

SA

sar bears

I have never written a review before. But my experience was so good, i had to. This was my best car buying experience in my 25 years of buying cars. even better than when I bought my previous and first Ford F150 at Hilltop Ford. Fairfield Ford by far was my best experience. I had been through a terrible accident totaling my favorite F150. the next day I went to a couple of dealerships and then went to Fairfield ford just to start to look since I didnt have too much time to waste and feel sorry for my self after what happened in the accident. Ken helped me that day and was very nice to deal with - with no cheezy pressure etc. But I still had stuff to deal with regarding the insurance and mess in the accident in which my poor dog did not survive but by the grace of god...I did. I rolled my ford f150 4 1/2 times - and that ford saved my life!! so I promised I would stay in thouch and come back the following weekend. I had very specific needs as to what I wanted and he did stay in touch and said he might have a couple of trucks that met my needs. I also stayed in touch with him and let him know I would be back up to see if we could make something work - while I also checked out a couple of other options. Ken was not able to make it and had his associate BJ call me from his personal cell and said that ken cant make the appointment but told me about what you went through and wanted to reassure me that he would take good care of me. so Saturday came - and I went up and met BJ for the first time. He was a total Gem. a quirky, friendly, bundle of talent with more knowledge than I initially gave him credit for. I worked in sales for many years and now own my own company. I would be lucky to find a young man like BJ. He never got rattled. Never got cheezy or dishonest. he was a solid as Sears and had good integrity. I also met and dealt with Christian - the big corn fella with a heart of gold and a great personality. my three kids were with me as well and both BJ and Christian hit it off with my kids and by the end of the day after being there for maybe 5 hours total - it all felt like one big family. BJ is fantastic, creative, really talented and interesting....and honest. no pressure. just there to be of service and help you. was super patient with us as we were super picky. He even took me on extra long test rides knowing how important certain aspects were to me to really compare the different trucks I was comparing. Christian - is like the big old by friendly teady bear that could probably squish you since he is looks like an ex pro football player. he even looked at my previous contract from hilltop ford and noticed that I can get money back on an extra package that I had purchased and did not get to use since I had totaled my vehicle after only about a year and a half of driving it. he didnt have to do that, and we appreciated his looking out for us. Thanks again guys, Cant wait to visit you guys again next time we come in to get an oil change or something. I think I am going to supprise them by bringing the staff some doughnuts or something. they were all super nice. sincerely, Tim Haines sign solutions, inc. business owner, and Ford Truck owner.

CE

Cesar C

I dont know if this dealership has changed management, or owners. 2 years ago when I purchased my 5.0 from this dealer, they sent me out the door with a great deal and made sure I was happy before I drove off the lot. I visited this dealer on 5/17/14 the sales man I dealt with was fairly new but at least knew how to treat my wife and I with some respect. The sales director unfortunately did not feel like we wanted business, so he threw an extra thousand on my trade in and offered to discount the maintenance plan by 800 dollars. Fair enough but It still was not within the budget I was trying to loan out. He said Ive done my part now its your turn to make a move. Not really something I want to hear when they state they do not haggle because they beat out all the competitions price. I will say this about that sales director at least he was not rude in any way when we walked away and even though it might not have been genuine at least he stated "Im sorry I couldnt earn your business today." Today was a worse experience than Friday. My wife and I returned because somebody agreed to throw an extra thousand on my trade in over the phone. Again We drove out to Fairfield Ford to see if they would be within our budget this time with the trade in and new car. After Speaking to the finance rep we were advised of what type of refund we would receive for the maintenance plan and extended warranty that was left on my vehicle. Again it was over our budget of what we were hoping for by 2 thousand dollars. My wife and I did not agree and said,"no its OK we will keep looking, we noticed the car on the lot we are interested in has been in circulation for the last year, and has over 300 miles in test drives." At which point the manager or sales director (didnt quite get his title) Joe said," its ok its a mustang no one will give you more than we are willing to give you. And no one will beat out our price." I dont really care if he would have walked away and said nothing, but to say such a childish statement was as if they dont care if they get our business or not. Not to mention how embarrassed it made us feel, like if to say we have a junk mustang (which I purchased from their dealer) that wont re sell for a higher cost or anything close to their offer. Lesson learned not going back to this dealer. No discount in the world will replace a good attitude no matter how fake it might be. Customer service is worth the extra money to not have rude comments make us feel like our possessions arent worth anything.

DA

Dave Militante

I may have jumped the gun on my first review as things started to go downhill after a great experience here. I knew I should have waited a moth before posting my first review... After a week and a half with the car I noticed my so called "factory tint" started to peel at my back window. After close inspection, these were not factory tint as my interior had water marks that I had to wipe off. (The marks reappear when you wet them by the way.) So, I had to bring the car in for Jeff Perkins to see. After "speaking to the manager" he pointed me to a local window tint shop called Pacific Sound & Protection that did the tints and told me he had no idea that the tints were aftermarket. I know, I should have inspected the vehicle before delivery but I trusted this dealership to know what they are selling. Honestly, I would prefer the tints to be removed and have another place of my choice to install them professionally at the dealerships cost. Then this week I get a letter from the DMV called "Notice to Suspend Registration" on the car that I traded in because DMV says I have no insurance on it. Duh, its not my car anymore so I transferred my insurance to my new one immediately. Of course calling the DMV with their "stellar" customer service didnt help but them pointing fingers at me that it was my fault. So I called Jeff Perkins about the situation. He told me he was going to make a phone call and then just hung up; Im sitting there going "hello?" Since the letter gave me till Sept. 14 I decided to wait on any response. The next day I received an email with a subject "DMV" and a message "Lisa should be calling you today." I have no idea who sent that email because that message was literally the only thing in the body of that email. Two days passed and I responded to that email that I have not received any phone call what so ever. Then another 24 hours passed till I get a phone call from Lisa who left a voice mail that the Notice of Transfer and Liability was sent on the 27th; a week after I handed over my keys to this dealership. I have a feeling this is not the end of this. Now, I could have sold my old car and get a better price than what all dealerships would offer. I know that for a fact but I didnt want to deal with the DMV part and obviously I had to deal with it anyways... Now that I read a few of my fellow Yelpers on here it seems this place has DMV issues. Oh look I just found a bubble on the passenger window tints today, great... I still love my Focus ST though...