Toys"R"Us
| Category: | Toy Store |
| Address: | 14603 Telegraph Rd, Woodbridge, VA 22194, USA |
| Phone: | +1 703-490-1466 |
| Site: | stores.toysrus.com |
| Rating: | 3.8 |
| Working: | 10AM–8PM 10AM–9:30PM 10AM–9:30PM 10AM–9PM 10AM–10PM 9AM–10PM 10AM–8PM |
Location
Photos 86
Reviews 40
KA
Kamelia Basir-Rodriguez
Worst shopping experience EVER! Went to this store last night looking for a "Woombie", an hour before closing (or so we thought). I couldnt find it, nor anyone for help, until the closing announcement went off. The store manager approached me and asked, "Are you buying anything?", I said yes, but was looking for the "woombie" he said he never heard of it and that I should hurry before the registers close. So, I told my hubby to pay while I nursed my newborn. Afterwards, he came into the mother room and told me the mgr and employees are waiting for us to leave. I even heard the mgr tell my hubby, "tell her to pop the baby off, we gotta go." Seriously? I will never return to this place, no matter how much bigger the store. This is the Alcratraz of all Babies RUs stores, where they place "customer relations" failures and use it as a threat assignment for fellow employees. Basically, I wouldnt recommend shopping here unless you are sure to steer clear of the warden and inmates.
IR
Iris Same
In addition to the unattended front area (took me 5 mintutes to find an associate at the front), & the store being dirty, The biggest disappointment was that out of all the dolls in the store I only found 3..3 ethnic dolls. The excuse was "ethnic dolls sell fast" so I figured Id try again in a few days-same excuse. A couple of weeks- same excuse. I had to press around and ask the front attendants to search online because he was too quick to send me away with the "they sell too fast" line. He reluctantly searched (Im not exagerating) "Prince Tiana" and then told me they dont have the toy....I spelled "princess" for him and tiana, he said the codes online show up as 13 in the store but all the disney dolls have the same code its not the one I want. Ive been going to toy r us since I was a little girl what a disappoinment.
A
A Private User
Wanted to add a comment to the posting about breastfeeding her child in the mothers room. I was there that night and she decided to feed her child and hour after the store closed. Her and her husband were the only ones there and all the team members had to wait for her. Finally we asked her to leave, not what she said about popping something out. They were confused as to why. More like people have lives too and cant wait on a woman who cant feed her child in the car like normal women.
CA
Carlos V
The store has what kids normally want. The location is a bit off beat but not totally lost. The poorest part is that you have to hunt down a store worker to help you. This has been the case the many times I have been there. So, be prepared to find things on your own and know what it is youre looking to buy. On the plus side at least from there you can easily find something to eat in the surrounding area.
RY
Ryan Rowe
Pretty much a standard Toys R Us, but what I like about this one is its convenient to the Potomac Mills area and it is hardly ever crowded. The staff seems nice and helpful. One detractor is that exiting the parking lot can be challenging if turning left. There is no stop light and it is a fairly busy road.
MA
MamaKsu
My favorite place to shop for kids gifts. This location has outstanding customer service (Chad is my favorite guy, always friendly and helpful!), plus they do a price match for everything. My only complaint is the lack of a traffic light - turning left on Telegraph Rd us virtually impossible! :/
MI
Michael Buck
Very friendly staff, they are very professional and handled a very difficult holiday season with a great deal of patience and decorum. They are very responsive to questions and will assist you in locating what you are looking for and if they dont have it they will call another store for you.
DE
DeShawna V
The place is nice and has great selections. They price match after Black Friday and the staff is usually nice....once you find them. Dont go if youre in a rush...there is normally only one line open at Customer Service and one in electronics. Pick a lane and stick with it....bring a snack.
MA
Mat Kaiser
Nobody seems to consider the restrictions on hours stores have for employees. The staff is mostly very helpful, though there are times when they are all busy. The store is good at getting new products that people are looking for, and the setup is fairly intuitive if you arent a moron.
JE
Jessica Haynes
Needed help looking for a bike at first staff seemed friendly and helpful but then after they checked they completely forgot to come tell me they didnt have one. They were too busy talking to one another about things that did not pertain to my question or work.
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Agabmut
The holiday line is poorly setup you have to go around half the store to get to the end. Best case scenario they just dont know how to set up a line worst case the manager thought it was a bright idea to force customers through more of the store.
SH
Shamon Smalls
Its great, at times, to see an item in person. This location has a wide range of items and they also price match, so do your comparison while at the store and forget the worries of missing out on the best deal.
KA
kadie george
I love them because they are very friendly and always deliver what u want from them that the most gorgeous thing in a business place
DE
Delmar Jackson
Store associates of very nice and helpful and its not as busy as other stores but is still nice to shop at
JO
John Haralson III
I price matched a PS4 from the Amazon sell price. The staff made the process easy and were very curteous.
JA
Jason R.
Decent store but never enough people working to answer your question and keep cashiers lines moving...
NI
Nina Tash
Toys R Us has one of the best price match polices. This location often only has one register open.
PE
Peter Smyth-Hammond
Its kind of dinghy inside, theres nothing else there, and traffic getting in and out is terrible.
MA
Matt B
It looks a little old on the outside. Like it has been there from the beginning of toysrus life.
NE
Neri Jorge
The location and you have to look for help all the time....associates are never around
SC
Scott Ahern
Had what we wanted. For not having many customers there always seems to be a line.
DA
Danielle St.Firmin
Would have gotten 5 stars but there is always just 1 cashier and a long line.
RI
Rick Craine
Decent store. Pricey, but staff is nice and store is usually well stocked.
HE
helen tariku
It was so huge and there was all the toys of my son could think of
DE
Dereje Zebene
Everything for kids with good quality, a little bit expensive
JO
Josh Chiles
Good selection of toys. Staff is not too friendly though.
JO
Jose H Mosquera
Nice place to be , nice people and really helpful
KE
Kenan Aden
Good overall but Kingstown has a better selection
SH
shabaz dineroo
Pretty nice stuff there its an alright store
DE
Dean P
Kind of dumpy but most toys r us are I guess
ST
Starplays21
The prices for 2DS are soooooooo good!!!
ST
Steven Robinson
Slow checkout, frequently under staffed.
DC
dcdave357
Been to one youve been to them all....
CL
Clint Boit
Small for a stand alone store.
AD
Adrian Perez
Everything is easy to find.
MA
Maggie Miller
Dirty, slow, run down
LO
Louis Gyamfi Acheampong
Store is very neat.
NU
Nuko Win
Great place to shop
AL
Alex Quinto
My kids love it
SA
samuel crawford
Great toys
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