Sears

Reviews 5

GE

George Cornell

If I could give this store a lesser rating I would most definitely do so. Yesterday I left work early and went to this location in the early evening to purchase a new washer because mine which was 15 years old broke the day before right in the middle of washing clothes. After going on the website for Sears I had already made up my mind what model I was going to purchase. When I got to the store which was not busy at all it was several minutes before anyone came to help us. I told the salesperson what model washer I wanted and of course it wasnt in stock so I looked at a different model from the same brand and they didnt have that one either. I then asked the salesperson what DID they have in stock and was told NOTHING with no explanation as to why.I was aslo told that whatever I purchased it would take up to a week to get it. Really? You have got to be kidding me. Its no wonder Sears is losing money because you cant sell from an empty cart and I told the salesperson that before I left. The salesperson even tried to sell me a different brand washer that I wasnt interested in. Whats the point if they dont have it in stock. I was VERY dissatisfied with the service I received at this store. I left there and went to Home Depot which was even more of a waste of time. Home Depot also had nothing in stock. Makes no sense at all also makes me wonder if they are part of Sears. Needless to say I had 2 hours of my time wasted along with wasted gas having to drive 2 vehicles 20 miles out of my way but I was able to purchase a new washer and get it the same day. I not only got the model I wanted but I also got it for $50 less than Sears! This was all thanks to Rodney at East Coast Appliance on Laskin Rd in Virginia Beach who had me in and out of store in 10 minutes. If ever in need of appliances in the future I will most likely go back to them since Sears didnt help me at all. I feel that Sears needs to compensate me for my time and fuel wasted trying to get something they shouldve had in stock to begin with. To make matters worse, when I tried to call the store today to speak to the store manager, NOBODY would even answer the phone. Wake up Sears and take care of your customers needs before it is too late.

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stelios karayiannis

In March 2017 I purchased a Kenmore Elite refrigerator from SEARS . A week later the icemaker stopped working. 50 phone calls later 2 service appointments later 5 months later I am still without a working ice maker. Last week I went to the store where I purchased the refrigerator and spoke to the manager his name is Oliver .One hell of a nice guy . He bend over backwards to help me. He filed a report for a replacement which I have a copy and told me someone will be calling me within 3 business days. Oliver should be promoted since he is the only employee of SEARS that cared enough to help. In any case to no surprise to me nobody called me back. I waited for 2 extra days and called SEARS solution department myself. To my amazement they transferred me to the Philippines to speak to their agent that spoke broken English and I had to ask her to repeat herself several times for me to understand her. Terrible practice !!! Can you imagine what she said after I confronted her? They did not have a request for replacement she said !!! Imagine that !!! Incompetence everywhere at SEARS!!! By the way they gave me a case number and when I tell them I have a case number they act like they dont know what that is. that case number is 5145287.I would not recommend SEARS to my worst enemy !!!

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Shane Arnold

I have bought my last purchase from Sears (# 1265) based on my experience in Appliances. I have an older stove (37 years) and was replacing it with a new one and adding an over-range microwave. There were two employees in the section and one came up to me to help. When I showed her the items I wanted and explained that I needed an outlet installed as PART OF THE INSTALLATION, she became rude and passed me off to her coworker when I explained that the addition of $150 to remove my old stove that she termed "the beast" on top of $25 to haul it away (the advertised price), I would then have to pay on top of the $160 microwave "installation fee" that was not an installation since I need an outlet, that it would be $95/hr for that. In addition to her nasty attitude, I dont appreciate being handed off to someone else because she didnt want to hear my reasoning of the unadvertised ridiculous extra fees. Very bad customer service and Im not an idiot and wont be treated as such. I bought the same exact merchandise at Lowes 30 minutes later and the haul-away fee was $15 (as advertised) and the installation of the microwave (with new outlet) was $149. No wonder Sears is going out of business!

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Tina Haynie

Pretty furious right now. Placed a layaway, Sears offers now that KMart has their ****, and I made payments online. During the down payment process and subsequent payments nothing received but a receipt. Today, I logged in to pay off the items early and faster than I could pay and log off the site my email was loading up with cancellation notices. For each payment I got an email that due to an error my order would be cancelled and I would get a refund in 5-7 days. Are you kidding me? I called them and the man kept saying "honestly, I dont know why this happened". So, the system should have emailed me before this to say that item out of stock, something....and return previous payments and should NEVER have taken the balance today when I paid. I will never, ever, did I say ever, make another purchase from them. As a life long resident of the area I know you are leasing parts of your building and changing things and with this type of service, good riddance.

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Holly Conklin

Was looking at fitness equipment and had a question. No one was around so I had to go to the checkout where 3 sales associates were having a personal conversation. No one asked me if I needed any help and when I asked my question she said she would have to call the guy to help me. She told me he would be with me in a couple of minutes and come to find out he had gone to Starbucks for everybody. When he finally arrived he said he would have to go to the register to find out about delivery and set up. I stood there for 5 minutes or so and finally walked towards the register to then see he was just standing there talking with all the other sales associates. He noticed me standing there so I said "were you able to find out?" He was texting on his phone and then spun the register display around and said "this is how much itll be".... clearly I inconvienced them all by trying to spend money there so I left. Sears wont be getting my $1000.

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