Jared The Galleria of Jewelry

Category:	Jewelry Store
Address:	21115 Dulles Town Cir, Sterling, VA 20166, USA
Phone:	+1 703-433-2305
Site:	stores.jared.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 71

Reviews 9

ceci168

I have a pair of diamond stud earrings with no backs. I went in and get a quote to have new mounting with screw backs put on and this is what happened. $100 later, I picked up the original earrings with the posts threaded. They did give me backs for the earrings. I recognize the posts because one of them was bent and it still is. I expected more for $100. The sales tried to tell me this is how much they would normally charge and that they welded new posts on the mounting. They claimed there was nothing wrong with the mounting so no need to change it. However, this is not what I requested! In the end, I had them steam clean the earrings and let it go. I had two experiences at the Tysons store and they were great! Not this location.

Erin Bozdan

These are the rudest group of sales associates I have ever seen. One lady in particular. They tried to tell me I was over a year past my inspection time window when I called about getting my ring repaired. Yet I had a receipt from this year! My receipt has me about 3 weeks past the date but due to unforeseen issues I wasnt able to make it in. I was hoping they would be understanding. But no they were so rude. I called another location and they were so nice and very helpful. This is not the fist time I have been unimpressed with this location. Will drive a little further for better customer service!

Dan Aylestock

DONT GO THERE! The scummiest of the scummy. They are the most pushy rude sales people Ive every met! I was there just trying to pick out a nice ring for my wife and the salesman was honestly just really getting annoying. At one point I had to ask him to by quiet so I could have a word with my wife. Also theyre warrenty programs are a scam! you have to bring it in every 6 months for inspections in order for them to by covered under the warrenty. If you miss just one inspection, then it voids the warrenty. They dont tell you this when you buy the ring!

Gregory Adams

I bought an engagement ring there in March of 2015. The salesperson, Rick, seemed helpful and genuine. However, he was outright dishonest about the financing policy, and now Ive been hit with a $700 charge for not having paid the engagement ring off completely in the 12 month period (he had said, very clearly, that I would only have a "small interest payment" if I didnt have it paid off in 12-18 months.) The jewelry is fine, but Rick is an outright criminal.

Diane Lawhorn

Being a somewhat picky person when it comes to jewelry, and getting an engagement ring is something very special, I decided to try Jareds. To make a long story short, the Manager, Richard, was so helpful - even stayed late to make sure that I got the exact ring I was looking for. The ring is a "wow" to look at ring and I am so happy. I would definitely recommend Jareds to anyone looking for that special ring and amazing customer service.

Sai K Mehta

If I could, would have given 10 STARS !!! Kathy Kathy Kathy ** go see her ** ..I have been with Jared for over 7 years now and today would have been my Last, Had some bad experience but the best service and understanding nature of Kathy made it one of the best experience in all these years .., thanks to Ms Loubna too .. Kathy u guys rock !!! will see me more often :))

Deirdre Dean

I am happy to say that I received excellent customer service with a new ring setting. Amber bent over backwards to make me happy as did another female employee (whose name escapes me) but I remember she is from Virginia Beach. These two ladies proved customer service still exists! Thank you so much!

Mike May

Such awesome customer service. They really take the time to make sure you get exactly what you need. Time is taken for each customer and you never feel rushed or pressured to do something youre not comfortable with.

Ryan Murray

Decent selection of jewelery here. The staff must be 100% commission as I was pounced on immediately walking in the door and stalked throughout the store. Did not end up purchasing due to experience here.