Jared The Galleria of Jewelry

Category:	Jewelry Store
Address:	12960 Fair Lakes Shopping Center, Fairfax, VA 22033, USA
Phone:	+1 703-818-8218
Site:	stores.jared.com
Rating:	2.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 31

Reviews 8

A Private User

My fiance and I had our wedding bands custom made by Jared. We initially visited this Jared at the beginning of December and presented the jeweler with our proposed designs. The saleswoman told us it would be approx. 1 week until they were able to get back to us with pricing. One week passed, and we had not heard from them. We went back to the store and were told that with Christmas/New Years coming, we should return after the first of the year. As instructed, we returned after the first of the year. As before, they said to wait one week for a quote. We received a call saying that they had completed the quotes and to bring the engagement ring in to be dropped off (so they could match the wedding band to the contour of the engagement ring). When we arrived there (mid January), we were told to come back after Valentines day because they were too busy...ridiculous! They had two different sales associates working with us and thats why one told us to bring in our ring while the other was totally oblivious. Our original saleswoman told us that it was our fault for not calling her! We then went to the Tysons Corner Jared and were greeted with a very friendly staff. We worked with Alexa and she was wonderful. A jeweler is always on-staff at this location to provide immediate quotes. We left the engagement ring there the same day (before Valentines day), and the wedding band was completed within the month! Bravo!

JESSICA VIVANCO

I want to say that I have never been more impressed with the staff of this particular Jareds. The cleanliness of this store and the smiles of all the employees greeting me every time I walked by made me feel right at home. I will never go anywhere else for all my jewelry needs. I was in the market for a charm bracelet for my nieces Sweet 16 and what I ended up purchasing was a Pandora bracelet and some charms. Kathy Vivanco the General Manager of the store was the Associate that assisted me and explained how Pandora tells a story of the individual receiving it and how to pick the right charms. Within a few minutes of looking at the charms 2 other employees walked over and showed me catalogs and helped me decide on the charms to get. My niece loved her Pandora bracelet and I can say that I enjoy mine as well! I have since purchased my Pandora and it tells my story! Thank you Kathy and Jareds for a wonderful experience and I highly recommend everyone to go and definitely ask for Kathy, but I am sure anyone there will be happy to assist.

Richard Phillips

Lazy, incompetent liars. I bought a watch with the service plan for my wife. Since she was not with me, I did not have it immediately sized for her, but resizing is included with the service agreement. Upon taking it to the Fair Lakes store she was informed that they did not have the "special skills or tools" to resize a watch in the store. The employee and manager instructed her to take it to another Jareds or a mall kiosk. They refused to resize the watch until I called the manager. It was a simple 5 minute task that was completed in the store, but not until after she was turned away and I called the manager. In addition to the deceit about resizing the watch, they did not include everything in the box and have to ship parts back to us now. I have bought several items from this particular store, but will drive past it to go to Tysons Corner or Dulles Town Center.

Jasmine Randolph

I will never return to the Jared in Fairfax! They are trash! Its completely their fault it took over double the amount of time it was supposed to for my ring to get repaired (Over 2 months instead of the 2 to 4 weeks stated upon dropping the ring off in April)! If you must go to Jared, make sure you double check behind them and always make sure your diamond record is updated properly! I had a small repair done here in December, and they didnt update the diamond record. Thus when I lost my center diamond in April, they tried to claim my warranty was void because it had been more than 6 months since my ring was inspected. I had to go round and round with them for weeks to get them to cover the repair. This store absolutely sucks and the store manager is the rudest of them all.

Rob Mc

I agree with the previous review with unethical and deceptive. They sold me an engagement ring and then a week later told me that they gave me the wrong one and requested it back or that I pay the difference. This is after I proposed and got the ring re-sized. I recommend anyone reading this that you stay away and go elsewhere. The sales associate also wasted a lot of time showing me diamonds that were almost twice the amount that I wanted to spend. This was even after I told him my price range.I should have know then that they were very unethical. Edit: I ended up going to Mervis Jewelers in Tysons, which was such a pleasant experience. They really know how to do everything the right way!. Stay away from those boozos at jared.

Katherine Zimmermann

Purchased a watch from them in March/April and a protection plan. The watch broke while I was in a meeting. They sent it out to get fixed told me it would be 2 weeks. 2 months later I got it back only for it to break again. When I ask for a return because the watch doesnt work they tell me no. Call customer service and the representative was no help. When I ask to speak to her manager I get transferred to a "specialist" who is still no help. They then tell me I purchased the watch in December. Which is not the case. So then they offer me an exchange. I dont want their watches, I want my money back. Absolutely obsurd. And I have a week to make the exchange.

Jacqueline Lear

Poor customer service! I suggest you take your buisness to another Jewlery place. My order came in and they didnt call me letting me know it was there. And they lost it and miss filed it. I called three times, the first two they told me they would call me back. Never did. Third time, the girl said they would call when my ring came in, when it was there two weeks ago. She was so rude and transfer me to my sales associate. She was the one who actually called me back and found my ring after almost two months of ordering it. This places sucks. And when we picked it up, all the workers had sticks up their butt. So mean, and not worth coming back.

L Cure

Ordered a custom ring 6 weeks out as we had a required due date before November 1. Called for an update 4 weeks in and they told me that they called me and I told them to cancel the order which was not true so I had them reorder with a rush for Nov 1. Called 5 weeks in and they said the order would arrive on Nov 9th which is past the deadline. This store location cant be trusted so dont depend on them for important events. You may want to a find a more responsible Jeweler that doesnt treat you like a number but adds a personal touch.