Jo-Ann Fabrics and Crafts

Category:	Fabric Store
Address:	7504 W Broad St, Richmond, VA 23294, USA
Phone:	+1 804-501-2352
Site:	stores.joann.com
Rating:	3.3
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 100

Reviews 32

Ay Ku

The elderly tall Caucasian individual working here is extremely rude. Deliberately removing items from the cutting area, skipping ones request number, and denying the product is what it is supposed to be is just kiddish, unprofessional, and ridiculously stupid. Specially if doing it in front of the customer. Thanks to this rude entity that the store will lose my business and others around me. Hope this does not happen with any other shopper as there are many other stores who care about customer experience specially when you are selling things at a store front.

Heather Nelson

I needed to get some fabric for a craft at church. After locating the Christmas fabric at 50% off I picked out a couple and got in line. We waited 40mins to have it cut, waited another 5 minutes in line, got to the register and was told those particular fabrics were NOT on sale. When we tried asking why that brand was mixed in with the ones that had 50% off all over them, the manager got very rude and asked what would be a better way to display them. I will not use this store any more. Hobby Lobby and Hancocks are a lot friendlier.

Katie Berry

After several visits where my wait for the cutting counter took more than half an hour I gave a negative survey. Got a response back from the DM with a bunch of copy and paste "sorry but please still shop here" responses, I replied back about my concerns and never received a reply. The coupons used to make Joann a better value than the Hancock down the street but Im tired of shoddy selection and service, so Ill be driving that extra mile or so down broad to Hancock from now on.

richard lacey

Understaffed. Girl helping us at check out desk was polite, she wasnt sure how to request a special order since they didnt have enough in stock. She called her manager who said she "might" come over to help. We wait, she never turns up. 20 minutes later, we leave. Manager should not be vague. Bad management. Understaffed. Went to hobby lobby and were successful there, instead

Shane Redman

Love this store! If youre a creative person, you should definitely already know about JoAnns. The staff was friendly and they always have whatever Im looking for, even if I dont know exactly what it is when walking in. You can tell them what you want to do and they will point out everything that youll likely need.

D C

Customer service was very short handed. There was one employee (older woman with glasses) that was working the fabric cutting table that was extremely rude! Could not find what we needed because there was no one to help us. We certainly will never go back. Would give zero stars if possible. A wasted trip!

Peggy Powers

Want to personally thank "Kylie" the manager at this store. She spent a lot of time with us and went above and beyond! So nice to see someone care and take the time to satisfy their customers!! Kudos

Robin Huff

Absolutely terrible customer service. They dont care one bit about helping their customers. Fortunately someone there told me about another fabric store so I never have to come here again.

Kim W

The Viking gallery workers were great and very helpful. Otherwise it was a long wait for other services. When someone finally helped with my cutting needs she was nice. But a LONG wait.

Suzanne Smith

Went to have fabric cut by an employee who seemed more preoccupied with his headset conversation with another employee. He tried to be funny but came off more rude than anything else.

Jasper Conner

Called ahead about a product and was assured it was here, only to find that it wasnt. Person in the phone couldnt be bothered to listen long enough to save me the trip.

Lynn Hamilton

Cutting area short staffed. Two sales persons ignored line of customers waiting. I stood in line 18 minutes with 3 people in front of me.

Catherine McCarthy

So understaffed. Make sure you have an extra 20 minutes to stand in fabric cutting line, and additional extra 20 minutes to check out...

Jane West

items are in a good spacious area just not as easy to find , very well xould be the store set up anyways i will be back

Peggy Miller

Great fabric selection. Great sales when you use their coupons. Good customer service

Syreeta Hartley

was looking for an wooden crown which they didnt have any but the service was awesome

Nancy Runnels

Service was great. Purchased more than I had on my list because the sale was great.