Category: | Baby Store |
Address: | 5700 Leesburg Pike, Falls Church, VA 22041, USA |
Phone: | +1 703-575-9542 |
Site: | stores.toysrus.com |
Rating: | 3.7 |
Working: | 9AM–8PM 9AM–9:30PM 9AM–9:30PM 9AM–9:30PM 9AM–10PM 9AM–10PM 10AM–8PM |
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Kaitlyn Dunwody
My husband and I registared here and had a wonderful experiance! We were given a check list of items to put on our registry, most of the items you definitly do need however there are some things that are a bit exsessive but Im sure it cant hurt to have more then to little. The staff was very helpful when we needed assistance but they were not following us around hoovering over us at all which we loved! When we went back after our shower to get the last minute things we didnt get the woman that helped us was so sweet and helpful. I actually said to my husband "I wish this store was next door to our house, I love it here!". It was also very clean and organized well. Thanks for the great experiance!
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A Private User
I have had a number of HORRIBLE experiences at this store. Most recently when I asked on the price of a clearance item the very friendly checkout girl had to ask Jackie to go check on it. Her body language was reluctant but she did. When she returned she said it was on clearance but gave the original price. As I began to explain that was the original price of the item, Jackie waved her hand as to dismiss me and went to answer the phone. She never returned and continued to talk to another sales member. I didnt purchase the item and bought the other things that I needed. Because of sales members like Jackie, I will NOT be returning to this store.
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A Private User
This place is just a crap. I ordered stroller to pick up. They said " when is the order ready they will call me, now is little busy season it will take little longer(normally it takes 7 days)". I waited over 20 days and called them but they said " they called me talked to me and cancelled the order" what!!!! I brought my phone bill to them nobody called me I just cant believe what kind of service is that. Just horrible I dont recommend this store to anyone
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Kim Taylor
Im on the fence about this place. Ive had times where certain staff have been extremely kind, knowledgeable and helpful, and other times where the staff were not. Overall, Ive always got what I needed, I suppose, but the quality of the service really seems either all the way there or not there at all. Also, someone else said this and I agree, it is kinda of hard to get to from the main road if you dont know exactly how to get there.
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A Private User
I went in to find a gift for a friend that was registered here. I was able to print the registry okay, but could not get anyone in the store to help me find the apparel that was on her list. I asked 5 different people and not one person helped me, they simply said they just didnt know. No one even offered to get someone that could help! I was appalled at the lack of customer service here. I will never go back!
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Mohamed Abdelfatah
My order was late and it didnt come to the store all at one time and it was pass the expected date for shipment and deleivery, I was really upset just because I have a whole set of plans for the baby, But actually Mr. Rado the assistant manager was so helpful with giving me a discount on my order and expiditing the delivery and assembley for me. Thank you Mr. Rado I appreciate your assistance.
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Louis LoBue
Horrible customer service. Im one of 6 people in line and the girls at the register walks away and starts ringing people up at another register. After a few minutes I asked if she was coming back? She said no, she was moved! She didnt even tell us. So mad. Hate this place.
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A Private User
The store has great selection, but you can usually get things for cheaper elsewhere and the customer service is horrible. We have had numerous issues with their customer service and only come here if absolutely necessary (cant find the item somewhere else).
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Mrs Elali
Very nice staff. Seems to be an improvement from last few visits. Maybe they were retrained? Close to home and they always have what I need in stock, even if its 5 minutes before closing.
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A Private User
I had a very good customer service experience with their furniture department. I was impressed - the guy was even running through the store to get a replacement part free of charge.
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Peter Middleton
Good selection with helpful staff. They usually have some decent stuff in there clearance section due to returns from online shoppers and unwanted baby shower gifts.
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Winnie Thorne
Everyones attitudes were very nice and theyre polite and very quick to respond to you and help. Also very knowledgeable of products and locations of what you need.
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Edwin Fennell
Spoke with what seemed to be a manager on the phone and he was super rude. They dont care if they get your business or not. Not a great way to do business.
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Ryeheam Russell
My wife and I went shopping at Kid R Us. We received great customer service from Mike, Angel and India. They went out of their way to meet our needs.
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Kitigabo Degonzalez
El mejor lugar para comprar todo los que nuestros bb necesitan
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HPLA25
Went there to register for my baby shower, fantastic employees answered all my questions and made sure I felt comfortable while in their store.
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Fred Schmid
Pretty normal location, just a bit awkward to get to from the main road. If youre using Google Directions, make sure to notice the early exit.
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Nadia Villa
The prices that they show you in store and the prices that then appear in the registry online are different! (More expensive)
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A Private User
I love coming to this store. Customer service is great! I always find what Im looking for.. would definitely recommend it.
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Wellness Preacher
The customer service is awful. Workers are hidden from customers, and they act like as if they do not want to be here.
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Saddiq Habeeb
I love this place as it get me back to my childhood and also I can find every thing that I need for my little one
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Balmori Mejia
Ay todo lo que nesesita uno para su bb
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Anuradha Kumari
Little expensive but great place to buy kids clothes. I only shop there when they have great deal.
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Andrew Robert
Good place if you are looking for random baby stuff or have no clue what is out there like me
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Jamie Bennett
staff is so friendly and very helpful. ive always been very happy w/ my interactions there.
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Giobana Achacata Arispe
Cosas muy lindas para bebés
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Renee Cardona
Helpful employees in every department. Easy to set up a registry and got a free gift!
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Tucker Patterson
Expensive baby stuff. Its Ok if you need something right now. Otherwise, use Amazon.
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Joshua Strand
Local baby shopping. Must use the coupons. They honor competition coupons as well.
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Joseph LaCava
Lo ovation is rather difficult to get to, shelves where in some disarray in places.
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Jon Setliff
Been here a lot the past two years... usually has what we are looking for.
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Noble
Its a good idea to order online for pickup. Im not a fan of the location.
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A Private User
This store is HORRIBLE! Go to Buy Buy Baby or Target or ANYWHERE ELSE!
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Michael Burmeister
Diapers and everything else baby in bulk, reasonably priced
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Darian Smith
Very clean store with a large selection of baby items
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Ana julia Cifuentes velasques
Me gusta
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Jennifer Wiedemann
Love this babies r us! Always helpful.and pleasant.
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Edward Crawford
Everything the kids and grandkids ever wanted.
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Hugo Pinzon
Is big store but many items are online only
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Ehsanur Rahman Siddiqui
My favourite shopping spot for my babies
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Titi 4Jesus
Realy love this place and their service
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yordy g
Very helpful customer service
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Ronnie Prince
Large store, friendly people.
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jenny aguirre
Found everything I need