Verizon Wireless
| Category: | Cell Phone Store |
| Address: | 141 Community Street, Charlottesville, VA 22911, USA |
| Phone: | +1 434-326-0626 |
| Site: | thewirelesscenter.com |
| Rating: | 4.8 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM |
Location
Photos 1
Reviews 29
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Kasey Keeler
I would give this zero stars, but its not an option. We made the mistake of going to this Verizon "retailer" instead of an actual Verizon store to upgrade and purchase new iPhones. Since it had been so long since we last upgraded, we were told we are eligible for free jetpacks (mobile hot spot). After repeatedly declining because we knew we would never use it we eventually accepted because, after much pressure and explicitly saying, "we dont want to pay for them," the salesman flat out said they were a "free gift" and that we would not be charged. Lies. Seriously, we went back and forth numerous times because we did not want to pay for them. They will say anything to make a sale, knowing that you will, in fact, be charged monthly for "access." We are now being charged $10/month for each jetpack (we have two) for two years unless we terminate our plan. Over the course of two years this is nearly $500 for something that has not been out of the box in yet (weve had them for seven weeks). My husband called Verizon who apologized and recommended only going to an actual Verizon and not an authorized dealer because there is nothing Verizon can do since they didnt "sell" us the product. We should have know by the pushy and insistent salesman to accept them. Drive down 29 to go to an actual Verizon, it may take more time, but at least youre not throwing away money from shady sales tactics.
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blu bla blee johnson
So had such a good experience here Im writing my first review on my new tablet i received after upgrading. I came into Verizon and met with sales rep john felt i was paying to much and he showed me how i could save money on my monthly bill and even upgraded my phone plus also got me a new tablet at low price i couldnt even believe. So not only am i saving money i also got a new tablet and phone super happy definitely recommend this Verizon store they know how to help their customers.
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Suzanne Marletto
Great customer service! Employee (Corey) was knowledgeable, courteous, patient, and efficient. Its definitely worth the 15-minute drive from the UVA campus if you or your student needs help/support. There was a nominal fee, $10, worth every penny! My daughter had dropped her phone, shattered the glass; he helped with the backup, restoring contact information, and reactivation of the replacement phone. Thank you!
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Kyle Beaudrow
Visited this store while on my lunch one day, was afraid I wasnt going to get done in time but Tim definitely took care of me! Was in and out of the store in no time at all definitely the best and quickest service around by far If you get a chance to stop by and see Tim he will go above and beyond and out of his way to help you with even the smallest problems!
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Michael Marinaccio
The greatest customer service! Corey was amazing. I had tried to upgrade my phone at a DC Verizon location and they were totally unhelpful and passive aggressive. Corey, however, was 100% customer-first, professional and warm. We were in and out in 10 minutes with all our needs perfectly satisfied.
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Jacki Ouzts
The staff here is phenomenal! There was no wait and they took their time to explain everything to me in depth. They even helped me get a galaxy tab that synced perfectly with my new Samsung galaxy s7! I highly recommend visiting this store over any store in the Charlottesville location.
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Susan Tate
The customer service I received was professional, courteous, and friendly. John Polley was patient as I made my decisions. All of the associates I met there work well as a team. I was impressed and left feeling quite happy with the service AND my new phone. Highly recommended!
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Brandie Cantrell
Tim was amazing! I could not have asked for a better Verizon! I went to Tim when the corporate store wouldnt help me. He sat down and explained everything fully. Great customer service, and even helped me lower my bill! This is the store to go to! Tell him I sent you!
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Kc Lee
I highly recommend going to this verizon. I recieved A+ service from a very knowledgeable gentleman. Chris helped me get the best plan for me. Im beyond satisfied with the experience i had at my local verizon. keep up the hardwork gentleman.
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polley d
Great deals great service employees here were really nice. They took the time to show me how to use my device and even getting me into a plan that beat my previous one with sprint ill always shop here now. Thanks John and Lorenzo.
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Lauren McGee
Tim was so helpful and went the extra mile for me to upgrade my phone when my old one stopped working. There were some complications sorting everything out and he went above and beyond with great patience and humor.
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Monique Bullock
Visited the store recently to upgrade my phone. The employee who assisted me, Lorenzo, was extremely polite and even helped me to save a little bit on my bill! I highly recommend this employee, and this store.
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Ronald Westgate
I went in to update my plan and John was very helpful. After talking with John I was able to increase my data get a new tablet for about the same price I was paying before. John was very helpful.
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Joel Anderson
Had to wait a little bit but overall the service was great. Tim answered all questions I had and got me everything I needed to make things work. Will definitely be back
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A Private User
A bit of a wait for somebody to help, but the rep was great and they offered me the assistance I was looking for. Will return again when my S6 comes up for upgrade.
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Sally Beery
Tim is so helpful, knows what he is talking about and takes the time to explain it. Hes the best. I absolutely recommend asking for him when you need help.
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Kylie Kell
Id recommend this store. They were very helpful, let me try on a bunch of cases and didnt take up all of my time. Pleased with my purchase so far.
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Kristian Smith
This place was great, Im pretty slow when it comes to technology but Tim took the time to break it down and help me understand everything. 10/10.
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Chris Anders
I was able to slide in on my lunch break and get in and out with a new phone in under 20 minutes. The guys here are a pleasure to deal with.
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Dick Anders
These guys are great! They really know how to treat a customer and they even helped my uncle insert his Hum up into his car hole.
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Viviana Sasia
Very friendly place to do business. Answered all my questions and got me a new tablet. Thank you Mr.Smith! I will see you again!
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Clarice Trobaugh
Awesome store, caring staff, and full of people with all the right answers! Highly recommend this store!
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Eli Bosley
This is a very helpful Verizon store, the one downtown is always crazy and this one is much better.
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David Blackmon
Great people....excellent customer service....I would definitely direct my family to this place!!
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Sam Moye
Go to the near the mall, its much better
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Heather Propst
Awesome place and super friendly people!
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Catherine Downing
Great customer service with no waiting,
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Anita Alouf
Tim is very patient! Highly recommend!
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Brenda Busofsky
Great customer service.