T-Mobile

Category:	Cell Phone Store
Address:	2863 Clarendon Blvd, Arlington, VA 22201, USA
Phone:	+1 703-243-7231
Site:	t-mobile.com
Rating:	3.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 18

Reviews 17

Jodie Senda

Thank you Justin for everything! Justin made this carrier transition as easy as apple pie! I am out of the dark ages and have network coverage! This is amazing! Justin made this transition super duper easy and took great pride in selling all the coverage benefits that T-Mobile offers. No hesitations No regrets! Justin went above and beyond the call of duty to ensure that this transition was as painless as possible! Justin made sure all my files transferred without error and followed up with me shortly afterwards! Wow-What amazing client service Justin made my transition into T-Mobile as painless as possible! Thank you Justin for everything! Jodie

Chris Walling

Dropped by this t-mobile store to get a sim card for my ipad after just losing my wallet with ID, which they asked for in order to verify my account. I offered a picture of my passport, credit cards, and my actual t-mobile bill to the customer service rep, who in turn went to get permission from the manager. She quickly came back and and said her manager told her she couldnt help without a physical ID. When I asked to speak with the manager, Jasmine - I was told she wouldnt see me. Unfortunate service and experience from a company who normally excels in customer service. Will update after going to another t-mobile store for comparison.

Monica Morales

The customer service in this store is awful!!! I walk in.. A representative (lady) was there I asked if she can help? She answer me a rude wait what I want ... I told her that my iphone was not working was not turning on... She said I have to pay about $175 to get a new phone or go to the Apple Store ...because she could not do anything.. She didnt even try to do anything ... Look like I was bothering her been there!!! The customer service sucks!! In this store

Maria Tutino Mejia

Staff at this location is amazingly friendly and helpful. They go above and beyond to help navigate the fun that is dealing with your mobile provider. Way better than calling Customer service--go see these guys and theyll make sure you end up with a non-exploding phone and all your data. Hope Samsung and Tmobile appreciate their in-store team!

Victoria Holmes

This facility has outstanding customer service!!! I purchased a Samsung 6 and tablet using a particular promotion. However a month later, I found out my purchase was not covered by the promotion. The store manager Luis, honored the promotion and credited my account. What a trustworthy group of people.

Colin Gwin

Always good support. The floor layout is inefficient, but thats a corporate call. Staff is always helpful and courteous.

Deb Mena

Mikaela (sp?) and Jonathan were awesome! They were patient and really helped me out with my phone purchase.

Liam Libbey

Horrible service, not busy, but they dont mind making you wait twenty minutes for anything, plainly rude.

Naseef Rahman

I liked their polite approach but the information provided to me were wrong and I was annoyed by that.

Alexander Budd

Ebony was kind , she new exactly what i needed. And got me in and out the door in 5 minutes.

Zack Hill

It takes forever to get anything done here. Although Ive been going to it for about a year