Verizon Wireless
| Category: | Cell Phone Store |
| Address: | 1480 N Beauregard St, Alexandria, VA 22311, USA |
| Phone: | +1 703-548-4977 |
| Site: | thewirelesscenter.com |
| Rating: | 4.8 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM |
Location
Photos 1
Reviews 10
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Clare Fletcher
I couldnt believe how many good reviews this store has. I wonder if the managers friends are getting on here to review. Chris, the manager at this store, might have had a long day and might have been confused but the fact of the matter is that everything he told me was wrong. And because this isnt a corporate store they tried to charge me for his mistakes. Please dont go to this store and go to a real corporate store that has all the correct information and wont lie to make a sale. Chris completely misrepresented what my insurance will cover. Then, he sold me a phone under a black friday deal and told me how much my bill would increase. He wrote everything down on a piece of paper and calculated it in front of me. All the while, I kept asking if he was sure that I couldnt get a replacement for free and that my bill will only be $4 more with this new phone. He rolled his eyes, told me he was 100% sure, and told me I need to stop worrying about these "First World Problems". I went to a different Verizon store the next day just to confirm everything and found out that everything he told me was wrong. He was wrong about my insurance coverage (I can get a replacement for free), and I was going to owe more than $400 than he let on for this new phone. I was outraged and took the phone back to the original store the next day. Then, they tried to charge me a restocking fee even though I was sold the phone under false pretenses. They were trying to make me pay for his mistake or his lies. I also found out that this is not a corporate store. So these people seem less informed or more willing to lie to make a sale. Either way, I recommend going to a different store.
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Leilani Nance
Today the 2 consultants from the Verizon Beauregard street store rendered great customer service to us. What a breath of fresh air! Courteous and informative. They gave clear and concise information on the type phones we were interested in and the service plans. They even gave us a comparison review of our current phone vs the moset recent 2 upgrade phones of the same type. They ansered a every question we had and needed to make a decision about the best phone that would serve our needs. Although they did not have the color, (a minor detail) we wanted they called every store in the area trying to locate our desired color. Thank you Mr. A. Khan and your team for caring and for your excellent customer service. We will deffinitely point other in your directions. Marian and Leilani N.
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Rachel Fox
I had an amazing experience at this store. I had unfortunately shattered my cellphone screen and went to a competing Verizon store on Leesburg pike where I was quickly turned away because I was not the sole owner of my cell account ( my sister is the prime account owner) and they could apparently do nothing. I left incredibly upset since I needed a phone as i was going out of the country. My sister told me there was a Verizon store in her neighborhood and i was worried about going there since I had just had a bad experience at another branch, but I was definitely proved wrong. They actually took care of me and I left the store with a new working phone, and a new place to get my Verizon services completed. Thank you guys you are awesome, I look forward to going back
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Cassie Gaynor
Ive been to a few Verizon wireless stores in the area but this shop has been all three times Ive been there the BEST SERVICE ever! Both Samad Khan and his co-worker went above and beyond to help me find the best and most efficient and economical way to deal with my broken cell phone. I cannot believe the professionalism and personalism these sales associates demonstrated. I can safely say this was by far my best sales experience ever, and I shop a lot! Thank you guys so much for everything and thank you Verizon for opening a shop in my neighborhood! The store is clean, the services is fantastic and the prices are unbeatable! I cant wait to go back!
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A. Kulture
Ive had a few problems with verizons customer service, especially in stores. I usually get misguided information or a lack of effort from staff BUT this time was different. The manager and staff at this location were EXCELLENT by far. They did no try any misleading sales technique or sway me in a direction that was completely aimed making a profit. Everything was explained to me in a very organic and genuine fashion, which is a lot to ask for in retain in this day and age. Overall, great staff and smart too. And special thanks to Samad Khan for your patience and assistance with my new android phone.
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Jarrod Duron
I was greeted respectfully as I came into the store. The gentleman who helped me was very knowledgeable and recommended multiple options for an upgrade based on what my requirements were for the phone. He pointed out accessories that went with the new unit I selected, and also convinced me to buy a case while also explaining insurance options in case I ever broke the phone. I had this gentlemans undivided attention throughout my visit. All in all I have to give this visit an A+, as normally other locations have been sub par in some categories. I will continue to do business in this store.
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Rosemarie Navarra
Great Customer Service at this location. Needed help with my 2014 Samsung Phone auto shutting and had glitches like no keyboard access. Manager Sqaib Khan walked me through all my options in the event factory reset didnt work. We actually took advantage of an offer on my plan of a free tablet, and he was able to reduce my bill on current equipment and allow me a savings discount. The staff is great, and the team works well together. Very clear and informative, very professional...happy customer. Thanks guys, (and lady Leila)! :) Continue the great work!
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Olga S.
Excellent customer service !!! I was there to purchase a new phone for my daughter and they were incredible. Hassan and Samad were extremely helpful , my daughter and I were delighted . We went there, because not like other stores around the area we did not have to wait . Here, they were ready for us and they knew exactly what we wanted . I really recommend this store to any one around the Alexandria Area , is worth the drive . DONT STAND IN LINE PEOPLE . Come over to this store you will be treated really well and fast .
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Heather T
I will no longer go to any other location than this one! I am so impressed by the layout. It has a very "modern" feel and it is very organized. The staff were beyond informative and answered all my questions (since im not super tech-savy) with no hesitation. Hasan, the store manager was extremely patient and knowledgable. Ive been having issues with the iMessage on my phone and it has seemed very delayed. Hasan looked at my phone, did a few updates and it is working perfectly! Thanks for a great experience :)
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Ashley Peay
Trying to switch phone plans is never easy and this Verizon store is the sole reason for being a Verizon customer. The staff at this store is incredibly helpful and knowledgeable and I couldnt have had a better experience. They walked me through the entire process of changing accounts, changing phones, and changing plans all while providing a breakdown cost of each and clearly explaining each option. Save yourself the hassle and frustration and go to this Verizon store - they are truly amazing!