AT&T

AT&T, 3165 Duke St, Alexandria, VA 22314, USA,

Category:	Cell Phone Store
Address:	3165 Duke St, Alexandria, VA 22314, USA
Phone:	+1 703-834-2575
Site:	att.com
Rating:	2.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM 11AM–7PM

Location

Photos 15

Reviews 12

sabrina campbell

I went there with my son the other day, after being instructed to do so by a call representative. The representative noted my account and assured me that I should not have any problems with exchanging my phone for another phone, especially since I was within my 14 day trail period, as well as being given a faulty phone to begin with. When I arrived to the store I was greeted by an employee , as to which I explained my situation and asked if he could look up my account, because everything should be noted already by the representative, who set up my appointment . He then takes me to his manager , FIRST she calls my phone with her phone and says she dont hear anything wrong with my phone... MIND YOU we are FACE TO FACE, so you Wouldnt hear the audio problem anyhow because we are so close in range. She then makes a determination that my phone is Fine and that its my "Sim card" how do u come to that conclusion without physically testing my phone on the machine?? She then go gets another manager Dejuain who Automatically sides with her.. his whole approach to me was like" its her word no matter what I say" he didnt smile, he didnt introduce his self NOTHING. he comes up to me and says "if u want to exchange the phone you have to pay $45, once I explained to him that I was told that it would be an even exchange, he goes in the back and comes out and says that I have a "claim on my phone" . After I explained that I never filed a claim, he goes in the back AGAIN comes out and says ..theres nothing wrong with your phone, we can give u a new Sim card. I asked how do u know that, when u never tested my phone, you only made a phone call?? He says do u want us to test the phone or not? As to which I said, u already came to a conclusion that nothings wrong with the phone, without testing it ,and he says Again do u want us to test the phone or not?? .. I was just in disbelief, because it seemed they were against me from the beginning and Now making it so HARD to exchange a phone that I had a right to exchange.. Even my12 year old son was like mom why do they seem so mad?.. I eventually left, and called another store, whom apologized on This stores behalf and said that all the manager had to do was Waive the $45 and exchange my phone, instead of being so rude to a customer... they really should be required to have more training on CUSTOMER SERVICE because under NO CIRCUMSTANCES should I have felt the way I felt when I left . I have already Filed a Former complaint as to which I hope action will be taken.

Andrew Ross

This store staff is great! Unfortunately.. when I received my 1st 2 bills. They were extremely higher then I was told to expect. I called customer service and they had charged me with out my permission for addtl data, and a 2nd activation fee for my gear s watch that I was told will be waived. Prior to having this AT&T phone plan, I was paying pre-paid for $55 a month for over a year with no problems. All I wanted was the gear s watch, but I had to buy the phone in order to get the watch. Needless to say, I will be leaving at&t but 1st.... I have to pay them close to $900.00, lol. What a trap!. Thanks AT&T!

A Private User

I had a bad experience with these people trying to get a contract extending deal on a phone...customer service over the phone approved the sale price, and these staff members argued against the approval. They were then trying to be intimidating with my wife and I to get us to back down from the customer service agreement. Low class attitudes and inflexibility run rampant at this location and I would recommend avoiding it.

Shaza Bala Elmahdi

I waited for one hour without being help, there were representatives more than the customers but 2 of them were helping one customer at the same time, the worst place to go it, just a waste of time . Left without receiving any services

Frank Giovinazzi

Yesterday, wanted to upgrade a phone and Sam told me I had to go home and sync photos - excellent device knowledge. Today, Ivette and Brian were helpful, professional and cool. Efficient, friendly service.

Adrian Kanyek

This is the best store in Alexandria and I always trust Miguel. If you want to go there go look for Miguel since he gives A++ customer service. Everyone is great.

Alison Tarshis

Absolutely positive experience. The staff just knows their products inside out and upside down!! I always receive outstanding customer service.

Kali Uchis

Horrible Customer Service. Even the manager spoke to me as though I was just wasting her time when she addressed my concerns.

FRANK RODRIGUEZ

Personel will say anything to sell you a plan or equipment and later you have to solve the problem by yourself.

Kevin Bentz

Great service and outstanding employees

Ryan Marinelli

Nice AT&T store with friendly staff.

Lola Bunny

Love it