T-Mobile

Category:	Cell Phone Store
Address:	1079 Rockville Pike, Rockville, MD 20852, USA
Phone:	+1 240-681-2812
Site:	t-mobile.com
Rating:	2.9
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 8

Reviews 18

Marilyn Amaya

NEVER AGAIN AM I GOING TO THIS T MOBILE STORE. I WENT IN KNOWING WHAT I WANTED TO BUY, BUT THE SALES ASSOCIATE KEPT INSISTING THAT I GET THE GALAXY S7 EDGE I REFUSED SO MANY TIMES BUT HE WOULDNT LET ME GET THE PHONE I WANTED HE TOLD ME THE CONS OF THIS PHONE WHICH I HONESTLY DISLIKE SO MUCH. THIS PHONE OVER HEATS ALL THE TIME. MY MESSAGES CRASH. MY SIGNAL IS NEVER WORKING AND I LITERALLY JUST GOT THIS PHONE A MONTH AGO. I ONLY GOT IT BECAUSE THE SALES ASSOCIATE WOULDNT LET ME GET THE PHONE I WANTED I FELT SO UNCOMFORTABLE, HE WAS BEING REALLY RUDE AND MADE JOKES I DIDNT THINK WERE FUNNY MORE OFFENSIVE ON MY SIDE. I CAVED IN AND GOT THE PHONE BECAUSE HE KEPT REFUSING TO GIVE ME THE ONE I WANTED.

Mana Shoeybi

The worst costumer service I have ever experienced. Impolite and unprofessional salesperson. He was helping A costumer when we got there. We waited fro 15 minutes without him even asking "how can he help us" or " Sorry for the wait" or "I will be with you soon" or something. There were only me and the salesperson and the other costumer in the store. After waiting for 15 minutes we asked him if someone else is there to help us and he said NO and I will be busy for another 10 minutes or so. He could have talked to us or tell us something!! So irresponsible and unprofessional. 25 minutes or maybe longer wait time for a small store with only 2 costumer in it. Really !!

Celeena Jefferson

I went to this store in September 2016 to upgrade three phones. During that time, they were running a tablet promotion, where you get a free tablet with the purchase of a phone...all I had to do was pay for the data for one year. Since I bought three phones, I received three tablets. I was informed that I would see the credit for the tablets on my second or third billing cycle. Long story short, after months of the run-around and contacting Customer Care AND the store, I have YET to receive my credit for these three tablets (even though I was informed on several occasions that it will be taken care of). The first moment I get, I will be dumping T-Mobile!!!

namesake51

staff are very rude and unprofessional and can not help the problem asking them....only tell you to go on line and ask customer service!!??? I visited the store to get additional sim card....the staff with his headphone on while listening to his music asked what I need!., a good sign to start!..and refuse to show me how to install the new sim card. ..asked him his name or b.card; again refused ....he said his name is Octtavia, no last name?!!.....can not believe such people are hired with no respect Need to have descent staff to help rather than ignore. if no action taken definitely switch to another service provider.

Mohammad Ali Naqvi

T-Mobile was down in the North Eastern area and so was their customer service. They couldnt do anything about it and we were unable to pick up a new phone from them. We were also second in line. When it was our turn, the racist employee Luis first asked me "what can I do for you" and while I was mid sentence he cut me off and said "actually they were first" and just skipped us. Horrible customer service, I would stay away from this place as much as possible.

Aaron Granados

Horrible horrible horrible. These people have no customer service skills and would rather be on their own personal phones and headsets than tending to potential sales and new customers. Went in twice to make a simple upgrade, each time I was told not to come in the store and to do it online or over the phone. I dont get it, the sales location is 2 blocks from my place why would I have a phone delivered? I just want to upgrade man =[

Ryan Smith

Terrible service, they have one person working at a time, they always playing the most ratchet music possible AND THEY NEVER ANSWER THE PHONE. HOW AM I SUPPOSED TO KNOW IF ITEMS ARE IN STOCK THERE BEFORE I MAKE MY WAY THERE IF NO ONE WILL EVER ANSWER THE DAMN PHONE?ITS UNFORTUNATE THAT THIS IS MY HOME STORE. This place wastes my time on a consistent basis. Its honestly annoying and disgusting. How irritating.

David Fei

Friendly staff and assisted with my service issue to the best of their ability. I found out that the local stores are all pretty much sales centers. Not much they can do other than calling internal support. Still, I appreciated the help. I will only go in the store next time I get a phone. The phone sales people messed up on my iPhone trade in deal big time.

Chris Brown

Was interested in switching over to T-Mobile. Drove over to this store and waited around for half an hour. Associates never said anything to me the whole time. People kept coming and standing around for a bit and leaving. Guess Ill stick with my current carrier- wasted over an hour trying to switch- why bother...

Jětam Trež

Unbelivable expirience with sales representative Mr. Fayad R. who did just terible job and caused to T-Mobile lost of 100+ USD/month custommer loyal fo 20 years. Bad service without ability toexplain and persuade custommer, vulgar music in the store, disrespect.

Electro Simbol

I dont know why so many bad experiences from the people down here. My experience was great, sales rep Rony was really clear and nice. Got 2 upgrades and a few accessories. Good service was provided, if you go make sure you visit him.

Elsy Jurado

Had a great exprience adding 2 lines to my account, sales person Rony took care of me really well. All of my information from my previous device was transferred, very satisfied with my visit.

Jeevan Mathura

It took almost 3 hours to get a new phone and service. They need to find a way to streamline this!

Quincy Lee Casanova

Customer service is excellent, cool people and they are very helpful, place is clean and organize

Borys Pierov

Good customer service - got a new sim-card for my phone in 5 mins.

A Harb

Took care of service professionally!

Mir Lan

Great service

Rob Warren

Helpful