Category: | Cell Phone Store |
Address: | 524 N Frederick Ave, Gaithersburg, MD 20877, USA |
Phone: | +1 301-956-2328 |
Site: | t-mobile.com |
Rating: | 3.6 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM |
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Raaay L
Because of laziness or lack of understanding how their own company work, we have to wait 2 months to get our phones and to start the service. Detail: we opened the account for 4 lines and order 4 iphone 7. The guy put all phone in one order and ask us if that is ok. We specially raise the question if they are in one order, will phones will ship separately so we all dont have to wait for the jet black. and he said: YES, IT WILL SHIP SEPARATELY AND DONT WORRY.... We found out later that T-mobile will not ship any phone out until all 4 phones are available. The jet black probably wont be in stock until mid Nov.. We placed the order on Sep 10.
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B Z
Was going to get a new phone at Verizon and saw there was a T-Mobile. Figured Id stop in and see what they have to offer and have to say I was blown away by the service I received. Liza was absolutely incredible and helped me with everything I needed including answering every question I had. Their manager Bret was great and brought us water when he heard my husband say he was thirsty. Definitely recommend this location if you are in the area. Service has been phenomenal as well which made us more excited about coming over. Liza and Bret also told us about Tmovile Tuesday where every Tuesday there is free stuff to get. Awesome!
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Anthony Argueta
Dear T-Mobile, I recently visited your new store location in Gaithersburg MD on N Frederick Avenue and was assisted by a young lady named Blanca with a warm friendly smile and was extremely helpful and a pleasure to work with. She exceeded my expectations and I applaud your company for hiring such great employees!! The Young gentlemen Brent who was there as manager he was very helpful when I had a couple of questions after I had gotten the promotional plan! Its hard to believe anyones ever had a bad experience in this store since you have opened! Thank you so much for a great experience at T-Mobile!! :)
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Margarita Lugo
Never again. I went in for a simple upgrade, the person who helped me (Demetrius) was more preoccupied with singing, making jokes and being an all around attention seeker than processing it correctly. Called customer service and they told me it could be fixed in store. Nope. Thankfully Kiera (sp.?) helped us out even though T-Mobile got it wrong AGAIN and nothing could be done in store. Save yourself a headache and go to the T-Mobile on Shady Grove.
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Anar Parikh
After receiving pathetic customer service from T Mobile Store located at Shady Grove and Lake Forest Mall. I was skeptical to try out this Store but when I visited the store it was way beyond my imagination. The Representative of the Customer Service Mr. Sunny and the Store Manager were awesome, very professional and very courteous. I would be so glad to visit again, and would so very much recommend anybody to visit this store.
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Jae Kim
Please visit other store. They arent professional. I was trying to transfer old SIM card to nano SIM for my phone. But they said that I need to purchase new SIM card for my phone. So I visit the other store at Lake forest mall. They are simply figure it out. Just bring SIM card cutter and make nano SIM card. It works perfectly. I think that they arent professional. I dont recommend this store.
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John Daniels
Went in to find out about pricing on a promotional plan I saw and received great customer service and gained a ton of knowledge from the 2 gentleman working. This store is brand new and a much better experience than the one inside the mall. Very happy they moved in near where I live. Very happy T-Mobile customer
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Jessica Smith
Absolute worst customer service out of any T-Mobile store I have ever been to! Thankfully, T-Mobile its self has great customer care so calling to fix my issues was not a problem. Will not be giving this store one more ounce of my energy, time OR money.
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Rod Jones
Store has capacity of 2 customer per hour. Get everything you need the first yome, or you will suffer when you come back. God help you if your issue needs the manager, you never see him. I would never go to this store.
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Amy Cunningham
Sunny was very helpful and patient with me. He knows what hes talking about and guided me to the most cost effective plan. I would recommend this location. Great customer service !
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Invisible Cir
Adam has a very nasty attitude and needs to learn how to talk to people, he is a poor representation of Tmobile and needs a class in customer services.
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Joshua Grana
The manager Brent went above and beyond to take care of me. Great deals and employees are on point!
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Yesenia Becerra
Super energetic knowledgeable staff! Best Tmobile in Gaithersburg!
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Mohammed Dumbuya
Great manager.went above and beyond to make sure my needs were met
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Sally Chan
very good and fast service. shout out to Lisa, Sunny and Adam.!
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Laura McCray
Great customer service and had everything I needed in stock
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Norris Atesiano
Always a happy crowd, eager to help customers.
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Menuka Thapa
Rude staff or just terrible service