Verizon

Category:	Cell Phone Store
Address:	1701 Rockville Pike, Rockville, MD 20852, USA
Phone:	+1 301-770-4411
Site:	verizonwireless.com
Rating:	3.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 91

Reviews 9

Waled Sayed

I upgraded my phones and I was told that I have to return back one of the devices. After I received my new phones I didn’t see a return label; and as I was travelling shortly after; I went back to the Verizon store and the printed a return label for me. So I sent the phone to Verizon wireless and shortly after I sent the phone………they sent the phone back to me with a note saying I should have returned the phone within 14 days from receiving the new phone!!!!!!!!!!!!! I called Verizon wireless same day I got the notice and told them the story and they promised they will take care of this and this in not right and it shouldn’t have happened.......... all the promises that you can imagine. And guess what NOTHING HAPPENED I called Verizon wireless over seven times and each time they promised me they will resolve it and guess what NOTHING HAPPENED. Finally I called them today and they told me: 1- That I am right and I should have been informed about the 14 days policy. 2- But They DON”T HAVE CONTROL ON THEIR STORS which have their name on it Verizon wireless!!!!! 3- And the other Verizon wireless Representatives miss informed me when they said they will resolve the issue!!!!!!!!!!!!!!!!! 4- And I should go back to the Verizon wireless store and ask them for refund because they don’t have any control on any of their Verizon wireless!!!!!!!!!!!!!!!! Ask your self can you trust Verizon wireless stores which Verizon wireless doesn’t have control on!!! And can you trust Verizon wireless when they promise with something that they can’t do!!!!!!!!!!!!!!

Michael Diamond

Its hard to believe anyones ever had a bad experience in this store. Originally I went there after ordering a phone from the store from hell in Bethesda which was delivered long after the promised time frame. I needed to get it activated quickly which was a bit complicated so I just chose the Rockville store because it was open late. The personnel that night were superb, Im only sorry i didnt take note of their names. The phone was up and running in time for me to make my flight the next day. Unfortunately, when I arrived at my destination the phone died and the online and telephonic customer service were not helpful, telling me I had to file an insurance claim on a brand new phone! I remained unplugged for my entire trip. When I returned I reactivated my old phone until I could get back to the same store. There, Angela, Anne and Haim snapped into action. They figured out what went wrong, found a replacement phone, navigated the bureaucratic maze so that it would not cost a dime more. All with good humor and knowledgeable efficiency. Why cant the other Verizon Wireless stores work this way? Thanks guys.

Kathy Hargett

If anyone had issues with this Verizon location before, try to imagine it became worse. Apparently there is new management and new staff. I asked about Wi-Fi calling and was told it is already on my phone. When I offered it didnt work recently when I was in a home where others used it successfully, he asked for my phone number and my phone. He then told me it was preloaded on phones and it wasnt on mine. Before leaving the store I asked another employee to show me a car charger. Asserting he knew more than I did he refused to show me the chargers I pointed out. At that point, I left and dont plan to return. An appointment in McLean VA was near a small Verizon store. The employee sold me the car charger I wanted and when I asked him about Wi-Fi calling, he looked at my phone, turned on the application, and returned it to me to complete the registration information for Wi-Fi Calling. When will Verizon wise up about the disaster they have at 1701 Rockville Pike in Maryland!?

Donovan Anglin

The store is very nice and thats where it ends. There are too many sales/customer services rept working there for you to spend over an hour to get attended to. The staff are like zombies walking around with ipads, acting busy and yet you cannot get fast service. Remember if the customer service is poor no matter what you offer that is top of the line, you will always be remembered for poor Customer Service. Maybe management needs to do a "Under Cover Boss" I had to leave after I finally got a rept, because he brought me the wrong phone. I went to upgrade from a 4S to 5S - not only that I had a 32G he then brought me a 16G. International is key for me, he said he does not think I can get international on the 5S that I was upgrading to, so i had to leave after waiting for over an hour. I will try another location.

Chris Spence

I went in here yesterday to get my 13-year-old daughters basic phone replaced. Apparently, because I didnt want to upgrade her to smartphone, I wasnt worthy of any real customer service. The representative who helped me couldnt have been more rude and unprofessional. Not only did she barely speak or look at me, but she was CHOMPING on gum the entire time. And, as for the rest of the employees, it was like they were just there to have a big party. This was the worst customer experience Ive had in a long time, aside from another bad experience I had with Verizon a couple months ago. Unfortunately, no one at Verizon seems to care. As soon as I figure out how to get away from Verizon, I will.

benita jenkins

Been with Verizon for 16 years and I have 2 phones and a lap top. Recently lost I phone after a year of pay 11 dollars month for insurance. WHAT A RIP OFF..Even with insurance you still pay 200 deductible. What adds insult to injury is that the young man was more concerned with telling me you are screwed then trying to help me find anothet phone. I asked for the manager and he bought out Josh who was more interested in listening to the clerk then us.. Wow. ..I have managed over 12 stores for Safeway and these guys were terrible. So now I will advise my 182 employees to seek out sprit as I am going to do very soon. Benita Jenkins

A Private User

Worst possible Customer Service Department...I was a Verizon customer several years and left as soon as I was able. They sold me a phone that was missing several features that were supposed to be included. While they replaced the phone 7 times, they could never get it to work properly. I finally called the manufacturer who advised me that the store was distributing phones intended for the Chinese market and that the features were deliberately disabled for that model. That, combined with Verizon’s "dumbing down" of the hardware in order to sell the services back to you has convinced me to stay away in the future.

Kyle Morgan

AVOID THIS STORE! They will change your data plan to a more expensive one without your authorization. They will also back-date this plan so that its impossible to get the charges removed before your next bill arrives. After 2 hours on the phone trying to undo what this store did illegally, customer service reps will promise you that it will be taken care of but refuse to offer you any proof in written form. Ive been with Verizon Wireless for 10 years and the actions of this store have convinced me to move to another carrier.

Leslie M

Employees only want your money. They will lie about every device and tell you things it can do, that it really cant. I constantly hear the employees lying to customers, telling them all the phones in the store have at least 18 megapixels, which is a complete lie, most have 12. I feel so bad when I see them lying to seniors who obviously dont know any better. Make sure to know all of your facts before you believe any of these lies they try to feed you to make to buy things.