Sprint Store

Reviews 11

KE

Ken Chu

If I could give this store negative stars I would. I came to this store to get a replacement for a lost cell phone. It was one of those stores where you come into to sit down, only to see 3-4 customer reps sit around doing nothing and taking no initiative to help you. I had to get one of the clerks attention, then he said "Ill help you in a minute." Only to see him play on his cell phone for the next five minutes until I had to get his attention again to help me. He directed me to a landline phone where he encouraged me to talk to my insurance company. Next thing I see is that once again he goes onto his cell phone to text friends, and then walks away to help another customer who is of the same ethnicity. I proceeded to have problems with the Sprint based insurance company, but could not find my representative. I had to track him down again, in order to help me. He told me "To go back and call the insurance company again. Ill be right there." I went back, called again and faced the same problems. The store rep, was behind the counter joking around with other co-workers who were doing nothing. My wife was working with one of the other reps to solve her cell phone problem which they did in a few seconds. I then asked her store rep if he could help me, but he said "Youre working with someone else." I go back to wait, then the same guy who was helping my wife asked, "Who are you working with?" I proceeded to leave the store pretty fed up. The customer service rep, I was working with is "Gyan." I short Middle Eastern gentlemen. Avoid him if at all possible, hopefully you will have a better experience.

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KA

Kate Spears

Very disappointing level of service from the store and the Sprint organization overall. Brought my iPhone in for service, and was told they would have to send the phone out for service. I had them back up the phone, as they kept threatening to wipe it before they would fix it. Estimated time for backup--30 minutes; actual time--70 minutes. I asked how long the repair would take. Estimated time--3 days; actual time--7 days and counting. When I called on Day 5 (Friday) to see when I would pick up the phone, I was told it wasnt in. When I mentioned that I was told it would be ready on day 3 (Wednesday), the person said "well, its not here, and there is nothing I can do about it!". A store whose staff cannot accurately (within a reasonable margin, and 2x + margin isnt reasonable) estimate service times should not be patronized. Ever. Unfortunately, according to staff in other Sprint stores, this place IS the best. Hardly. (Note--any time Ive needed service on a phone purchased at an Apple Store it was fixed on site, quickly, and within the timeframes presented)

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SE

Seuk Kim

Ive been to many Sprint stores and had mediocre experience for the most part, but this visit was very different. I bought a brand new phone recently at a different Sprint store, which was defective. I went to the store where I purchased it and receieved no assistance. I then went to another Sprint store amd was asked to go here for help. The store manager (I think his name was Dimitri?) Was awesome and helped me out and exceeded my expectations. He also helped a few other customers while we were waiting for a few things to update and was great with them as well. I will be going back here, and probably ONLY here with future Sprint needs.

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DA

David Richard

I gave up waiting when the queue didnt even move for 40 minutes on a Monday evening and 30 minutes on a Tuesday morning, so I did the mail route. If you just want to activate a BYOD (bring your own device) and need a SIM card, be aware that Sprint sells a SIM card activation kit online for $10. The web site says it takes 4 to 7 biz days to be delivered by mail (USPS), but mine was delivered in 2 days. Otherwise, if you go to the store the SIM should be free, but be prepared to wait. It might take all of 5 minutes to put a SIM in a phone and activate it, but the store doesnt have a priority queue for things like that.

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FR

Frankie Romeo

The wait is horrific and patience is a must, HOWEVER, the lady who helped me and my wife did not give up on us. Our situation was tricky--I was leaving Verizon and my wife was leaving her current Sprint plan for us to begin a joint Sprint plan to receive as many discounts as possible. We got a BOGO deal with the iPhone 7 and iPhone SE. Not to mention I saved 50% on an 8GB plan since I switched from Verizon. We should also be received a check in the mail in the coming months as members of a credit union. Hopefully that holds up!

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FR

francisco ventura

whenever I go there they never solve anything.. siempre que voy ahi nunca pueden acer nada no daben nada los que estan ahi solo uan persona es la que el habla español y portugues y pprsupuesto ingles el si sabe los demas se yo mas que ellos

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SO

Solomon Mekonnen

Yesterday, i just got my galaxy note 4 in this store. What it makes me to write this comment is his name is Michael Woods and wonderful assistant manager. I had old iphone 3s since 4 years and has morethan thousands and some videos so what he help me to transfer this document divert to my new phone...and was so tuff it take 3 hours to transfer but he is so patience to do that and he set up my new phone and sprint plan...and i started use my phone with full service...thanks Michael.

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B

b

ive been a sprint customer since 2007. this store is around the corner from my house. I used to hate going to this store, but i always have a good experience in this store when i am helped by chris, otto or cynthia or the older african american woman (cant remember her name right now). other than them everyone else ive delt w in the store has made me feel like i wasted my time. in general; i dont see any loyalty perks from sprint for being a long time customer.

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TH

Thuy Tran

:((( Thumbs down! my husband upgraded his iPhone 5 to the iPhone 6 Plus 64 GB but was given the iPhone 6 Plus 16 GB. we didnt check the phone because we bought it in good faith BELIEVING that they would be honest. now hes having problems trying to switch it to the 64GB because its been past 30 days. We didnt even look at the box or receipt because we believed that they would be honest :(((

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JO

Jon Setliff

Im not a Sprint customer anymore, but when I was this store had pretty good customer service. Sadly, that did not negate the fact the Sprint service in the area was not working, and on-phone support from Corporate was not helpful, so we switch carriers. But this store did everything they could to help out, and the manager was very nice and concerned with everyones issues.

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LI

Liz Pratt

I had the worst experience ever at this store. Two hours of my time wasted, bad advice was given, and I walked out with no contract. The worst part was that the rep convinced me to cancel my phone number which means that i lost my benefits of being a customer for 11 years and now Sprint treats me as a day old customer.

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