|Address:||12530 Auto Mall Cir, Folsom, CA 95630, USA|
|Working:||9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM|
My first experience with Folsom Lake Hyundai was great...a mechanic spent 30 minutes helping me diagnosis some weird noises coming from my tires free of charge. He was friendly and extremely helpful. My second experience was the complete opposite. I took my 2013 Elantra in to have the alternator/battery looked at; the car wouldnt start if I didnt drive more than 3 miles. I had an appointment set for 9:30am, I arrived at 9:15am. They told me it would take about 2 hours to diagnose the issue. 11:20am comes around and I am told that my battery needs to be replaced and one of my taillights is out. The diagnosis cost $125 and installing the new battery and taillight would bring the total to $215...so I was told. I was also told that I would obtain a copy of the diagnosis which showed other issues that needed to be fixed (filters, tire rotation, etc.) once I paid for their services. I said okay. I was not given a time frame for when the work would be complete but its just a battery and taillight, how long could it take? 2 hours later 1:40pm comes around and I finally hear back on my car. The work had not started yet and the price would actually be $285 and the work was just beginning. Apparently the manager wouldnt let the service rep drop the price to $215 even though she never told me that I was being discounted. I hesitated taking my car and replacing the battery and taillight myself but since work was beginning I would probably be charged for the labor anyway; I said okay. 20 minutes later my vehicle is completed and I paid the $285. I asked for the diagnosis list that I requested before the work began and the service rep said, "Sure, let me get that for you." I watched her walk into the managers office and come back out saying, "The parts guys dont know where it is, they cant find it and it will be a little while before they locate it." I said, "Okay, Ill wait." The service rep then replied, "It will actually take a good deal of time before they can find it," suggesting that it wouldnt be found before the end of day. I annoyingly looked at her and said fine. She walked me out to my car which still the paper mats and service sign...they couldnt even take it out when they finished. In short, they charged me $70 more than they said and I was told I could keep a copy of the diagnosis to which they "lost" it. $285 and 5 hours for a battery and taillight...really Hyundai?
These guys are the exact thing you fear from used car sales people. I bought a used vehicle from them ands my comments are about that experience. The car was initially dirty and by dirty I mean, I dont think it had been washed, let alone detailed. I pointed that out, along with the fact that the rear quarter window seals were really off. I also noticed that the rear deck lid was damaged. Because I was pre approved with my credit union, I figured this would be an easy transaction. Its funny how little value you are when youre just hanging over cash instead of financing through the dealer. No big, Ill get past that. The sales guy, David, tells me hell take care the car and the issues Ive pointed out. Fast forward a few days. I go to pick up my car. Its been cleaned, not detailed as I was told. There are still many areas that have to be cleaned by me. The windows werent really fixed as much as they were made to be less obvious. David tells me he cant help with the rest deck lid, but I can grab one at the dealer down the street for $135. Actually it costs almost $250 retail. I was thinking they could purchase with their discount, since I was buying the car from them... Not a chance. The dealer failed to add my credit union as the lienholder, causing me to deal with the DMV, not my favorite experience. David also told me that he would call in a week, a month and 6 months to see how everything was doing. Needless to say, I havent heard from anyone at that dealership. Not surprised. I would suggest skipping this dealer for your next car purchase as they seem to be aligned with "quick dollars"school of thought, when it comes to sales and NOT customer service or customer value.
This is my experience trying to buy a 2017 Hyundai Elantra at Folsom Lake Hyundai on 25th Nov, 2016. It has been the worst experience ever. The sales persons at Folsom Lake Hyundai were rude, not understanding, refused to negotiate politely, did not state or clear up fact on discounts and rebates, kept to themselves leaving my friends and me at the desk for 20 mins without actually getting the information i asked for. The worst being, on going to Roseville Hyundai for a deal on the same car, employees at Folsom Lake Hyundai lied about the quotes they provided to us, labelled us as liars and discredited us for the quotes we brought to Roseville. It was a disgusting move by Folsom Lake Hyundai. Never expected this. I would recommend you not go to Folsom Lake Hyundai for any sales. I heard similar stories from customers at the Folsom Lake dealership as they were facing similar issues from the staff there. Being left alone, no negotiations, etc. The only person I would recommend you speak to is Harley Hutchinson. He is a polite salesperson whom we spoke to on an earlier visit. Apart from him, I would recommend you stay away from this dealership at all costs.
Horrible! Horrible! Horrible! I wish I can give them negative one million starts. Once you buy a car and walk out the door...they are cold as ice...no more customer service. I purchased a used Hyundai from Folsom Lake Hyundai about a month ago. I still have not received my license plate. I called and left messages on voice mail and no one answered the phone or returned phone calls. I called three times today and my calls just get transferred, no one answered, and forwarded to voice mail. I also called like a million times to try to cancel my extended warranties within 30 days. Wow, no one answered or returned my calls. I live like 40 miles away and I drove there after work even though I knew I would be stuck in traffic just to make sure my warranties are cancelled. I signed two cancel forms at the dealership and couple days later I found out they only cancelled one for me. I had to call another million times to get my other one put in cancellation. Now I have to wait 4 to 6 weeks for them to cancel. Nightmare!!!!!!
I inquired on line to trade in my car & purchase another one & of course they called me/emailed me everyday until I went in & took my trade in to be appraised. They told me what they would give me for my car and threw numbers out, I told them what I needed and to check my credit so we can talk numbers. I felt they were frustrated with me since I didnt agree to anything from the start. I knew it was late so I stated check my credit & let me know what you can do tomorrow. Tomorrow passed(Day one), Day two passed and we are on Day three late afternoon. I guess Im not important enough to get a call/email or text back from the Sales person nor the Sales Managers I dealt with after I gave all of my information to check my credit to let me know yes we can or no we cannot help you. I went to Folsom Lake Hyundai because I found a car online I liked I should of just went to "Sacramento Hyundai" were I purchased my 1st Hyundai from and was treated with 100% customer service from the beginning big mistake on my part.