Category: | Ford Dealer |
Address: | 12755 Folsom Blvd, Folsom, CA 95630, USA |
Phone: | +1 916-353-2000 |
Site: | folsomlakeford.com |
Rating: | 4.6 |
Working: | 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 8AM–9PM 9AM–9PM |
JO
Joe M
Full disclaimer, I bought my vehicle here in 2005 so maybe they have changed their practices since then. I certainly hope so. I bought my vehicle on sale for what was a great deal at the time. An awesome deal. They acted like they were doing me a favor for giving me the price they posted in the newspaper sales ad. The vehicle still runs great and has had minimal issues, which I obviously contribute to Ford. My positive experience with this dealership began and ended with the great price. The finance guy at the dealership kept trying to sneak extra purchases into the contract, like paint protectant, even after I specifically told him I did not want them. He told me it would not affect my monthly payments, but then he extended the length of the loan to lower the monthly payments to give the appearance that the price did not go up. When I called him out on it, he answered, "nothings free". After I purchased the vehicle, I took it back to ask about an interior piece which appeared to be missing. I was sent from the sales department to the service department. The service department had me wait for the manager who they said was the only one who could answer the question. I waited a couple of hours for him, but he never came out to talk to me. I asked when he would be out, and they told me he would get to me eventually. After a couple of hours, they closed for the day and I left without an answer to a simple question. I latter tried to schedule the complementary oil change, but had to either schedule it several weeks out or call daily to see if there was an opening. I made the mistake of referring a friend to this dealership only because of the great price I got. His family was trying to buy a similar vehicle for his sister who was going off to college and they needed a good deal. They called me from the sales managers office and told me he was saying I lied about the price I got. I gave him permission to pull my sales record. He looked up my file and told them that I paid a lot more than I said, so I was either confused or lying. He explained that people often paid more than they thought they did. This concerned me because I had the finance/sales contract I signed so he was either trying to pull one over on them or the dealership had found a way to make me pay more than what I had agreed to. It made me think back even harder to the shady finance guy playing tricks in his office and adding additional item to the contract. Again, this experience took place back in 2005. I hope they have changed ownership or management since then. If not, you probably want to avoid this dealership. I later bought a vehicle at Shingle Springs Nissan/Subaru, which only sales Subarus. I had a much better experience there because they were honest and treated me like a person; not a conmans mark.
B
B Palmer
I have taken my car in for regular maintenance at Folsom Lake Ford for a few years and have never had any complaints, and in fact Ive always been very happy with their service - until now. As a prelude to what I am about to write, I take great care of my car, know my car inside and out, and when possible park it in the far end of the parking lot to avoid door dings. My gripe this time around isnt with the service provided (although after changing the oil they didnt even reset the oil life indicator), its the fact that my car was chipped in 5-6 different places when it was returned to me after the service was completed (I only pointed out three of them while there, as those chips were more obvious, and I noticed the other chips when I got home). When I brought the chips to their attention, they initially claimed they were there when I brought my car in, which they werent, as I did the walk around with the service technician, and know for a fact they werent there. Additionally, in the paperwork they gave me, on the top right corner of page four, where it shows the diagram of the exterior body, and then states "Note any existing exterior body damage or defects on diagram" there was nothing marked at all. Yet after I complained about the chips, the technician went back into the service department and returned with a different paper showing a exterior body diagram, and now the place on the side of the car where the paint was chipped (by Ford) was suddenly marked on the diagram (why was this different from my copy?). I again affirmed the chips were not there when I brought the car in, and said I wanted to speak with the manager. The manager came out and to his credit said they would repaint the affected area and was very accommodating, even offering to provide a rental car. I initially agreed to this fix, and I do appreciate their offer to make it better, but after further thought Ive decided Im not bringing it back to this dealership, as I dont believe I can now trust them to do it right, knowing how difficult paint matching is to do. I would rather have an independent detailer fix the chips, but I cant afford that and suspect that Folsom Lake Ford would not reimburse me for it. For someone who takes pride in their cars appearance, its extremely frustrating that this even happened in the first place - and thats my whole point. When I bring my other car in for service at the Honda dealership service department down the street, it comes back washed and looking better than when I brought it in, without any new blemishes. Its too bad that wasnt the case with Folsom Lake Ford.
MI
Michael Gill
I had been searching and researching on the web for a good quality used vehicle still under active warranty and was able to locate a select number including one in Folsom Lake Fords inventory. I had a very pleasant initial telephone conversation with Pam and after checking in with her again a few days later, she referred me to and I made an appointment with Mike D. for the following morning at 11:00. Driving the distance from our home in The Bay Area, my wife and I arrived about an hour early and were greeted by Tony Pacheco, internet sales manager. After test driving the vehicle and expressing my interest, Tony and I began our negotiations. I was pleasantly surprised at the ease with which the entire process took. Tony was a true professional presenting me with realistic counter offers and none whatsoever of those typically annoying stall tactics employed by so many other dealerships. As a result, we reached a mutually equitable agreement in very short order. And Im certain a cooperative and reasonable general sales manager had much to do with this as well. Kudos for that! I cant say enough good things about Tony Pacheco. His likeable demeanor and straightforward, honest approach are personality aspects one does not normally encounter when shopping for automobiles. Believe me, it was a welcome and much appreciated relief. In fact, we felt very comfortable with all of the personnel there at Folsom Lake Ford with whom we interacted, from the very nice young lady performing receptionist duties and including the gentleman in finance who did not at all attempt to pressure us into purchasing additional products or services for which we had no use. I wouldnt hesitate for one moment to recommend or refer others to Folsom Lake Ford when considering the purchase of a new or used vehicle. With such great service from Tony and his associates, they made it well worth the drive and I am very pleased to submit this review.