Cole Chrysler Dodge Jeep

Reviews 4

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Billy Richards

PLEASE READ THIS Let me preface. I love Jeep/Mopar/RAM/Dodge products. I still do. Also Id like to preface, Vincent the salesman was EXTREMELY nice, professional and thoughtful. I like him. The sales manager we dealt with was also relatively nice, I just cant remember his name. I live in Fresno, CA. Found this Jeep Grand Cherokee at this dealership. It had 30,000 miles on it, was less than 3 years old. I made a deal with Vincent, went down with my own financing, cut them a check and bought it. BAM all done. Was great. They tell me since its less than 3 years old and less than 36,000 miles, I still have factory warranty. THEY F**KING TELLME THAT. And for a kicker!...They tell you all this fancy stuff how its has a 15 billion point inspection and how much better it is than CarMax blah blah. But basically being Chrysler/Mopar/Dodge/Jeep/RAM "Preowned Certified" is a joke. Its a con to throttle you out of more money. Ive never bought "certified Preowned" ever bc its all a facade...but I did this time. Well I was wrong. Day 1 I get it. The A/C will not blow over 69-70 degrees. I take it to my local Chrysler/Jeep/Ram/Mopar dealership where I live and they tell me, Oh this had an A/C part replaced (from Cole Auto that they never told me) and that its still not working. In addition to that that the A/C condenser is leaking and needs to be replaced. But the good news... the 3 yr/36,000 mile warranty is EXPIRED. Since its a 2014... it really actually started at 09/2013... so it expired 9/2016. GREAT. THEN the head right HID head lamp goes out AND the rear flashlight charger port isnt carrying current or charging it. ALL THIS HAPPENED DAY ONE I GOT IT HOME. So I have it fixed at my dealer and call Cole Auto. Now.....Ive worked customer service. I know customers can be unreasonable a**holes and be hell to deal with. I CANT STRESS ENOUGH I WAS NEEEEVER mean or rude to Cole Auto EEEVVVER, even after this debacle. I called them to let them know what they sold and wanted to get to the bottom, that if this was such a "inspected" "Certified" awesome Jeep, why was the AC leaking and having all these issues? Know what they told me?????? "well did you buy an extended warranty?" I was scammed and sold a broke Jeep even tho it was "certified" inspected. Yeah. Thats my Cole Auto story. I never called them back. Thanks Cole Auto.

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Craig Swanson

I took my Jeep Wrangler in to Cole for a factory recall. I had never been there before and here are some of my impressions. You walk in the entrance to the service department into a hallway defined by cubicles and partitioned desks. I was assigned to a service person at the time my wife made the appointment and I was directed to his desk. I stood there watching him talk on the phone while I stood in the hallway between the block wall and his desk all the time dodging employees and customers using the hallway. When I returned to pick up my Jeep, the experience was the same watching him talk on the phone and talk to a service technician. Although , not a particular negative experience, I thought it would be helpful to the dealership to offer my first impressions. Suggestions for improvement: 1.When an appointment is made, why is it necessary to stand and wait so you can hand your assigned person the keys to your vehicle. The same applies to picking up your car when your done. The service writer is obviously busy. Why not have someone there to check customers in and out. 2.There is a huge room behind the service departments desks. move those desks back so customers can stand out of the way of hallway traffic . 3. When I brought my Jeep in, I was instructed to park it in the service lane next to the building. When I picked it up I had to go look for it in the parking lot. Have someone bring the vehicle to you. I dont believe that when you have reached the level of success that Cole has, with your customer base and your beautiful building, that customer service should not be at pinnacle of your operation.It is very easy to become complacent and forget the important things. There are way too many negative reviews posted on this site and it should be of concern to Cole and its employees. Most of these complaints could have been averted , at least initially , keeping customer service in mind. .

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Angie Aragon

We were here on our vacation and had an issue with our truck... took it in on Mon. And had it back on Tues. The mechanic AJ was excellent very professional, as was everyone else in the service department right down to the cashier. So you think only three stars... why... well sales department needs a lot of work...specifically with the used car manager.... we were very interested in purchasing a 2014 Dodge RAM 2500 4x4 we made a respectable verbal offer to our sales person and before he could even respond the manager is out of his office screaming about not even entertaining our offer: which was only 800 less than the asking price and with tax would have been 3500 under asking price. In my opinion a respectable offer. There was no suggestion of a counter offer or anything, he walked away. And not to mention he left customers in his office to come out and run his mouth in the lobby area. I felt very bad for the salesman who just sat there putting up with guy busting up his opportunity to close a sale. Lets also keep in mind that this was a cash in hand offer after I just spent $1500.00 in the service department, the truck being repaired was originally purchased and serviced at this dealership including a rebuild on the tyranny all the way down to purchasing batteries from these people, and we have owed 5 previous Dodge/Chrysler cars/trucks. So sales is a zero star rating in my opinion and service is a 5 star.

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Mallory Pie

These people had my car for 3 weeks, and DIDNT EVEN FIX IT! I took it down on a Monday with an issue involving the transmission, they said it would be done at 3pm the next day. DONE not maybe done, not possibly done, but done. I live in Paso and work at 2:30 so I called in to work and had my boyfriend drop me off because he had to go back to work. When 3 came I was presented with the fact that I needed a new transmission and it was in fact not done and would not be done tell Thursday or Friday and that they would stay in contact with me. I had to find a ride back to Paso and was absurdly late to work. Then Thursday and Friday come around and no one called, I called 5 times every 30 minutes to try and get in touch with someone and no one answered. I finally just called in to a different line and got them to get me someone and no one knew where my car stood. Perfect! So I emailed a complaint and they gave me a call, shocker, and said my car was"top priority"now and they would let me know when it was done. Then they called the next day and said it was done! Good! Finally! .... scratch on the hood. Dent right above the tire.. juuuuust dandy. And to top it off,ITS NOT FIXED! THREE WEEKS! THREE HOLE WEEKS AND THEY DID NOTHING! ITS EXACTLY THE SAME! DID THEY EVEN TEST DRIVE IT? ! DONT EVER GO HERE! EVER.

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