Rancho Grande Motors

Category:	Car Dealer
Address:	1404 Auto Park Way, San Luis Obispo, CA 93405, USA
Phone:	+1 805-543-4745
Site:	ranchograndemotors.com
Rating:	3.6
Working:	7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 9AM–6PM 10AM–5PM

Location

Photos 48

Reviews 4

Austin Cade

Ive brought my 2011 Chevy Cruze to these people 5 times in 2 years for warranty service work. The technicians are horrible. They have broken parts or incorrectly reassembled the vehicle 5/5 times Ive been there. The only reason I continue to have them service my vehicle is due to necessity, as I am unable to travel to GM auto shops in the surrounding region. The mistakes the service people make are astounding. I replaced a head gasket last summer (a fair amount of work, granted) and my vehicle was left with them for ~1.5 mo. as they outsourced work to local machine shops, then eventually reassembled the vehicle. As the car sat in the shop over that time, the exhaust manifold was compromised due to fluids being left in the system. They hadnt drained it prior to having the car sit. So, they had to replace that (3 more weeks). I pick the car up and make it a block away from the dealership before the car stalls out. I look in my back seat and notice a piece of the manifold is sitting there... that didnt seem right. Had to take it back AGAIN, after they had had the vehicle for more than 2 months at this point. One more week in the shop. Currently, they have had the vehicle for a week and a half as they fix a GM recall and a coolant leak. The original tech working on the leak broke a hose clasp, so it was 3 days of waiting for them to get that in. THEN they tell me they notice a problem with the camshaft. More parts, more waiting. THEN they tell me theyve found an issue with the turbo. More parts, more waiting. Now Im to expect the car back tomorrow, a Friday. Completing 2 more weeks theyve had the vehicle. -Dont expect a loaner car if they keep your vehicle for an extended period, theyll set you up with Enterprise for the cheapest rental they can find and try and have you pay the bill if youre not careful. -Their shuttle service is unreliable. I dont know if its my vehicle or their service, but NOTHING HAS EVER GONE AS PLANNED WITH RANCHO GRANDE MOTORS for me in my 2 years dealing with them. Good luck.

Ray Berger

They Didn’t Do It Right and Weren’t Nice About It I brought my car to this dealership for a simple oil change. The car was returned to me with the oil overfilled by half a quart. Because of my concern that this amount of excess oil could damage the car, I phoned the Subaru manufacturer’s 800 number to get their advice. The manufacturer’s technician told me that this amount of excess oil “could cause problems” and advised me to drain the excess oil. Excess oil in this amount can cause the oil to foam, exposing engine parts to excess heat and damage. It can also ruin the catalytic converter and cause the engine to pollute. I had to bring my car back to Rancho Grande Motors TWO MORE TIMES to have the excess oil drained. (The first time I brought it back the oil was again overfilled by half a quart!) These were bad experiences because the service writer was, at times, uncommunicative and clearly angry. He told me I was “making too big a deal” of this and accused me of checking the oil improperly by replacing the dipstick in the backwards position. (In fact, when the dealer returned the car to me it was THEY who had replaced the dipstick in the backwards position!). Sometime later, when I called the same service writer to ask a question and get a price on another service, he never returned my call. It took another call to the Subaru 800 number, who then contacted the dealership. Only then did a manager finally return my call. In all, I was seriously inconvenienced by this poor service. I was made to feel that I was creating a problem, when, in fact, the dealer had twice performed a service improperly, resulting in a condition that could have damaged my car. My advice to other Subaru owners is to find a local shop you can trust. For repairs, ask the shop to use Original Equipment Manufacturer (OEM) parts. I found such a shop, and on my last visit they performed my oil change properly. I intend to use them for all my future Subaru service.

Nancy Mastropieri

Following a horrific car accident, new vehicle safety was of paramount importance to me. I did extensive research on new vehicles and decided to take a look at the 2014 Subaru Forester. Sarah Wadsworth, one of Rancho Grande Motors sales staff, went above and beyond in all levels of service. On my first visit to the dealership, Sarah spent two hours with me, with most of the time spent explaining all the safety features of the new Subaru line. She asked if I wanted t test drive it but I declined, explaining that I still was afraid to drive right after the accident. Sarah was very understanding and there was no hard sell or pressure for me to give her my personal information. She simply gave me her business card and said to get in touch when I was ready. Almost 3 months passed before I called Sarah to say I wanted to come in again and possibly take the Forester for a test drive. She said if I felt absoluely ready to do so, she would be happy to see me. Expecting to fall in love with the Forester, I was surprised to find it a rougher ride than I expected - probably because I had been used to the smoother ride of a mid-size sedan. Sarah explained the safety features of the Outback and compared them to the Forester and suggested I consider test driving the 2014 Outback. I fell in love with the Outbacks feel, comfortable ride and smooth handling and am now a proud new owner. Sarah is the big reason I went back to Rancho Grande Motors and she did not disappoint. She is professional, courteous and extremely knowledgeable. With service like this, when my 2002 Camry finally gives up (its closing in on 400,000 miles now), Im sure Ill go back to see Sarah for a replacement vehicle. I cant recommend Sarah or Rancho Grande Motors highly enough! Thanks for a terrific experience!!!

A Private User

We purchased our first Subaru after test-driving with a couple of sales reps and really appreciated the good over-all run down of why the Subaru was so good and unique compared to other car manufacturers. This was only after comparing and test-driving various models of Honda and Toyota against Subaru as well. The Subaru sales people knew more about their models than we found elsewhere. Their knowledge of the cars and all their features, abilities, and specs was very impressive and very informative which made it easier to make our purchasing decision. Test-driving was especially helpful because they really encouraged testing what the car could do and how well it handled the road. After the sale and before leaving, they also took the time to go over all the cars features to help us feel comfortable with everything and to introduce us to unfamiliar things like Bluetooth pairing. The only thing that was a slight disappointment was that interior detailing missed a few areas. The areas I noticed were then touched up but after the detailers left for the day, I found a few more. Shane was especially helpful with the after-sale run-down and also noted the missed areas for me to bring it back later for further detailing. I would say that we had a great overall experience and would definitely consider purchasing from Rancho Grande Motors again the next time we buy another car!