Auburn Honda

Reviews 3

LI

Lisa A

I purchased a 2013 Pilot from Auburn Honda and was very happy with my experience. I received a promotional email about an upgrade, and with the 2016 Pilots out-love them, I am very interested! I replied to the email but specifically asked in the comment field to NOT be contacted by phone; email ONLY. Unfortunately, I couldnt not complete without adding by cell (maybe I should have put a fictitious number?!) 5 minutes later I received a call on my cell, and another email, "I have been trying to reach you," by the end of the day. I replied to the email from Tom Tavelli, their Customer Relations Manager, and stated, "I was not happy to see that in my first interaction with you, you had already neglected to listen, hear, and respect my wishes. I would appreciate if you did NOT contact me again. I will contact the dealership directly if I decide to do business with Auburn Honda again." Tom responded and basically said that he couldnt see my comment from what his system sent back to him. No apology or accountability for his actions. A week goes by and I receive another email from Tom, "Are you still interested?" I replied, "I am working with another dealership. Thank you." Then he calls my cell phone...I remind him that I had specifically asked through their online system and in a direct email to him that I did NOT want to be contacted by phone. His response, "Oh, thats right, youre [my dads name] daughter." (To me, this was said in a condescending tone, not with enthusiasm.) Little background, my dad use to work there and has since gone to another dealership.) Again, he stated that he had not received any of my communications through email. I asked who was responsible for monitoring the mailbox and online interactions, he said he was. I asked who his manager was, “David Jones.” Thank you David for taking the time to speak to me about my concerns. It was not a surprise to me that David had expected to hear from me, only 10 minutes after I got off the phone with Tom. I do not feel that I was disrespectful in any way, and apologize if I was. I am a customer that has my own set of expectations, and I expect that in an arena of customer service, they will be met and respected, especially when I am upfront and clear with them. I am well aware that my father does not work at this dealership any more, yet I persisted with my inquiry because I love my Honda Pilot and would like to upgrade. The fact that Tom Tavelli continued to give me one excuse after another about our interaction, then dismissed me, as a daughter of an ex-employee is offensive, unprofessional, and has left me very upset. I cannot help but question the management for allowing this type of behavior to continue, especially from a manager that represents the company’s Customer Relations. P.S. I have had three other friends/family that have purchased Pilots and/or Hondas, since my initial experience. Word of mouth is a very powerful thing!

L

L Myers

Auburn Honda used to be the go-to dealer for my family and several of my friends but customer service has suffered in a big way since the dealer was sold. My elderly Mother-In-Law was particularly unimpressed with some aggressive phone calls leading up to the expiration of her lease--to include one particularly forceful phone call saying to her that they had a great deal for her but she only had one day to come in. In spite of this I sent them (and several other regional dealers) an email stating she was looking for the best deal on another CRV lease and to email me back specific pricing (again, shes elderly and doesnt have the time or energy to haggle). Some dealers returned specific numbers while other dealers (including Tom Tavelli at Auburn Honda) emailed back a generic "feel free to call me anytime" email. For what its worth I have no problem with a generic email, if thats all they offer then I thank them for their time. That being said if the other dealers can take the time to offer tangible numbers (per my email request) I will make the time to contact them. Fast forward a few days and we were able to close a deal with another dealership on another CRV. Tom Tavelli with Auburn Honda calls to talk to my Mother-In-Law to ask if she was still interested in trading in her CRV for another lease, to which I politely told Tom that she had found a CRV from another Honda dealership and was happy with her purchase. At this point I would have thought Tom would say something like, "Im sorry we couldnt sell you another Honda but keep us in mind in the future." But instead he said, "Well Im sorry you didnt talk to me first and Im offended you didnt stay local for the purchase of your Honda." He then asked why we chose another dealer so I explained they had given specific offers in response to my email. He was again frustrated that we chose another dealer, "Over 50 dollars" in his words. I told him I was surprised at his tone given that we had already bought from another dealer. He again said he felt offended. For what its worth weve never dealt with Mr. Tavelli in the past, only Paul Kimbrel who was great to work with (and is no longer there). Again, my Mother-In-Law is on a fixed income. Apparently Mr. Tavelli doesnt understand that in her world $50 means a lot. Furthermore, I found the attempts by Mr. Tavelli and Auburn Honda at bullying my elderly Mother-In-Law (and me) insulting. Before this conversation we had every intention of bringing her CRV to Auburn Honda for scheduled maintenance and continue to keep them in mind for future purchases. Now my family and I have no intention to patronize them again.

JU

judychukuu

JAKE BEE THAO WAS THE BEST! IF YOU ARE A NEW BUYER AND IF YOURE SCARED LIKE HOW I WAS, GO TO JAKE BEE THAO! I USE TO DEPEND ON UBER ALL THE TIME BUT ON MY BIRTHDAY, HE GAVE ME MY LEGS BACK! I GOT THE 2017 RED HONDA CIVIC EX SEDAN AND HE MADE MY FIRST TIME SUPER EASY, FAST AND COMFORTABLE. EVERYTHING TOOK LESS THAN 3 HOURS. RIGHT WHEN I GOT THERE HE ALREADY HAD THE CAR STARTED UP FOR ME. IMMEDIATELY WHEN I WALKED OUTSIDE TO MEET HIM, HE PROFESSIONALLY GREETED MY BRO-N-LAW AND SIS IN A FRIENDLY WAY AND STARTED TELLING US BOUT THE CAR I WAS INTERESTED IN. JAKE BEE THAO UNDERSTOOD MY NEEDS IN A CAR AND WASNT PUSHY LIKE THE OTHER DEALERSHIP I WENT IN. (paul blanco at arden) THE PROCESS OF IT WAS SUPER EASY TOO, I THOUGHT I WAS GOING TO STRESS OUT ABOUT EVERYTHING BUT JAKE BEE THAO EXPLAINED EVERYTHING THOROUGHLY. HE GAVE ME THE OPPOSITE EXPERIENCE I THOUGHT I WAS GOING TO RECEIVE! HE WAS SUPER KNOWLEDGEABLE ABOUT THE CARS AND WHAT KIND OF DEALS YOURE DEALING WITH. HE IS ALSO POPULAR IN THE HMONG COMMUNITY AND THAT MADE ME CONFIDENT HE WASNT GOING TO SCREW ME OVER. HE WAS SUPER HONEST AND I AM SURE THANKFUL FOR THAT! HE ALSO RESPONDED SO QUICKLY AND PROFESSIONAL THROUGH FACEBOOK! IT WAS REALLY CONVENIENT FOR ME! MY FAMILY HAD ALSO BROUGHT CARS FROM HIM! BECAUSE HE MADE MY FIRST EXPERIENCE THIS MEMORABLE, IM ABLE TO REFER HIM MY FRIENDS AND MY YOUNGER SIBLINGS! MY FAMILY AND I WILL DEFINITELY GO BACK TO ONLY JAKE BEE THAO! THANK YOU SO MUCH BEE! - JUDY KUE