Category: | Book Store |
Address: | 10180 State St, Sandy, UT 84070, USA |
Phone: | +1 801-233-0203 |
Site: | stores.barnesandnoble.com |
Rating: | 4.4 |
Working: | 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 11AM–7PM |
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Ashley Workman
I absolutely love going to Barnes and Noble. My boyfriend and I are probably there a few times a month. Everything is wonderful, books are nice and organized, easy to browse around, and find the book you need. But we recently had a bad experience with the customer service. We went up to ask if they could search a book for us and they treated us like we were stupid. Its their job to help us find what we are looking for. This was the conversation: Me: Can you help me find a book? Employee: ...Okay? Me: I dont know the name but its about infographics. Employee: Well, I can try.. but it will pull up all books with the word "infographics" in it. Me: I know, that is what I am looking for. Employee: Okay, well here are the results. (Starts scrolling down the page fast, as if I can look at all them that quick.) Me: I think it was the top one. Employee: (Points to the one I said) This one? We dont have that is stock. Sorry. Then she just turned around. She had the worst attitude. The sad thing is, she was older. Around 30 years old? And she sucked at her job.
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David Smith
Great books and prices. Unfortunately the staff at this location dont feel like treating customers with thoughtfulness and respect is of any importance whatsoever. Learning to smile and take care of people should be at the top of the list for any business that offers a service. Me and my wife were treated like we were bothering the two employees when we asked them to perform their job and LOOK UP A BOOK. It was like we rudely interrupted their conversation. I hope this gets noticed and changed for me and my wife to come back to this location. Update, as we were checking out.. or trying to... we were treated like we were once again a bother to the staff at this location. Customer service anyone?!?
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Victoria Watson
Went in the other day, customer service was horrible!!! It wasnt even busy. I asked customer service for audio books and at first she kindly told me where to look. I looked and I couldnt find them right away so I went back and she gave major attitude and was very impolite!!! When I did find what I was looking for it wasnt even remotely in the same area she told me to go
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Matthew Argyle
Im always amazed by the prices. I find a good book online, want to support brick and mortar bookstores, walk into B&N, see the prices, and order online while still in the store. I can handle some markup but when were consistently hitting %s in the triple digits? I draw the line. I love bookstores but I love decently priced books more.
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Heath Capps
This is a great location and they have a good selection. If you are looking for something main stream it is usually in stock. Prices can be a little higher than amazon but I get it that day. If they do not have the book they will order if for you. People that work here are great and willing to help you find what you need.
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Jaden Southwest
Worst service ever they did not on 50% off on a christmas book and we have to walk there 3 times what the hek and this lady said this not 50% off which made my grandma mad so this other lady was nice she give my grandma 50% of but this other lady was the worst one I am never shopping there again
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James Dawson
Always a great stop, but they dont carry the Pokémon Manga collection, and the individual books they carry are in the kids section...the manga is a bit more graphic than the cartoon...maybe reconsider book placement...and read at least the childrens books before placing them. Just saying. ;)
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Daniel M
This Barnes & Noble has been a steady resource for years. The friendly staff and large collection have brought me back time and time again. I love sitting for hours perusing books and magazines to find the perfect one, Ive never felt rushed at this store.
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Adam Jones
Literally cannot get anyone on the phone. Ive called three times and let it ring for several minutes until the system just hangs up on me. Its annoying because Id rather not drive over to find out whether or not the book is in stock that I need.
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Fred Thomas
The staff was helpful. I came in recently with my teenage daughter. They didnt have the book I need. Their customer service was outstanding because they helped us order it online. We left feeling well taken care of and with smiles on our faces.
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Camille Bertagnole
This place was clean and quiet. Its a great place to wind down with a good book for a little while. I went to the Starbucks cafe they had inside also. Their chicken tortilla chip soup was delicious!
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Juan Gonzalez
Great employees, but horrible coupons! I couldnt use a coupon from my membership thar I paid for because the book we selected was from the 10-12 and not the teen group. Managers had no discretion!
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Jessica Baxter
Great Location. Also you can requests books online and just go in and pick them up and buy them. So much easier than searching the whole store just to find the book you wanted was sold out.
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dave fletcher
Great place to spend a Sunday afternoon. Magazine selection is good, cafe selection is fair. Hmmmm, chocolate oatmeal cookie! Stay is always helpful, thanks George and Corey!
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Niki Harris
I dont usually visit chain bookstores, but this was an exception for a specific item. Great selection, decent prices. Should definitely have in-store coupons.
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Matt Storms
Since most bookshops are dying it is nice to go in and find a book and read the first chapter to decide if I want to buy it. Good customer service as well.
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travel monkeys
Does nobody read anymore? I guess, since I am submitting commentary, people read it...book selection no good. Im sure its all Nook-worthy now anyway.
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Brandon Garrett
Good atmosphere. My kid could spend hours in the children section. The layout makes me want to explore new books and learn a bunch of new stuff.
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E.S. Bright
One of the best bookstores in Idaho Falls. I could relax and read here all day. Very peaceful atmosphere with amazingly friendly staff.
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Tesja Erickson
Could live in this place. LOVE books. The staff is very nice and I always get asked by someone if they can help me find something.
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Sidney Hale
The only bloody thing open on Easter Sunday. Thank you Barnes and Noble for giving us a place to walk to during the holidays.
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Patrick Lynch
This place is great! We went here and they were understaffed, but still very happy to help. I always have fun going here.
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Douglys Platt
Theres a wide variety of literature to read, the staff is friendly and knowledgeable, and the atmosphere is inviting.
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Samuel Ahlstrom
Love the service and selections of books and other products they sell here. I always feel its a little pricey though.
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Kyle Rutledge
The customer service here was great. Went in, got the help I needed and checked out in less than 5 minutes
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Angie Simmons
A little expensive but they have an amazing selection for when you just need a book in your hand today!
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Madi Richmond
Ive had some issues with orders here but I like visiting this Barnes and Noble despite those issues.
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Michael Brown
They have a good assortment of books and games. They let you read in the store. Whats not to love?
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Matthew Lino
There is literally no music and movie section at this barnes and noble. Garbage.
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Wyatt Jensen
Nice location. Always clean and a nice place to go to find a new book or two.
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A Private User
They dont have music at this location... and that my friends is horrible.
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Joshua Brereton
Nice, clean store! I love the Barnes and Noble classics collections.
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Иван Светлов
Super-friendly staff, found all what I needed in nearly 15 minutes