Guitar Center

Reviews 3

KA

Karley York

For the record...being an Los Angeles based musician my many experiences with Guitar Centers in many locations have always been professional and helpful....UNTIL.... I visited the Guitar Center on Redwood Rd, SLC, UT on Oct 19 2016. I had $ in hand and was very clear about the items required as I was leaving the country the next day. Upon entering there were 4 "Boys" behind the cashier desk chatting and horsing around. The first iRig item I was looking to purchase was right next to the cashier desk. I was puzzled looking at the models on hand and was offered NO help. I finally interrupted the (maybe shift manger?) who had a big key ring and was poking one of the employees is the butt playing some teenage game. "Excuse me, may I have some Customer Service". They thought this was quite funny. Then I said "Seriously. I dont have much time, I know what I require, and I actually need some help". Then the boys scattered and the guy that was being poked in the butt stayed behind the counter. I asked him to please step over to the shelf right in front of him to be able to see the products in detail. I had three mobile audio interfaces I was looking at. He just said offhand that all I really needed was the one (I did not have in hand) that was only $39.99. First off he "down sold" a customer. I looked further and realized he was of no use and he went back to messing around with the guy with the keys who had returned behind the counter. My Husband (who is NOT a musician) presented me with the iRIG Pro Duo for $300.00. THAT is what I needed and THAT is what I purchased. I also needed additional items and they were of NO HELP AT ALL. The guy could not even direct me to guitar pics or proper nylon strings. I found them myself and then gave up on the other items more expensive items needed because it was obviously amateur hour. I ended up putting everything but the iRIG Pro Duo back on the shelf. Upon checking out I asked "keyholding guy" if I needed ANYTHING else to pair it with my brand new iPad Pro. Him: "NOPE, everything is included". Me : what about the 9vlt power source? Him: you dont need that because there are rechargeable batteries inside and it charges itself up when you plug it into your iPad. The battery lasts and you wont ever need a power source. Me: I am headed to an island for 5 months to record pre production vocal and guitar tracks for my album in production. I need to make sure this works because it is VERY DIFFICULT and expensive to have anything sent to the island. He assured me that I did not need ANYTHING else. (Another Down Sold Customer) I had plenty of cash and was planning on loading up before flying out the next day. Upon my arrival back to my studio.........the iRIG DUO PRO has NO POWER. The batteries in it do not work and any 9volt power points I have do not give it power. It HAS NEVER TURNED ON. It is a very nice product which I am unable to use. I am wasting precious time getting the vocals needed by the Producer in the UK. Very, very, very Unprofessional and Very Very Very irritating. I suggest taking a good look at the current staff at this location and perhaps train them on basic customer service? Then maybe walk them around the store so that they are aware of what you have in stock and what they might SELL to a CUSTOMER with MONEY? Maybe even go so far as to educate them on music gear? I am contacting IK Multimedia Co to give them a fair heads up that their product is being down sold by uneducated poorly behaved staff at the Redwood location. Perhaps they will send an educator to help you. I really appreciate Guitar Center and it is a large entity. Its not always easy or possible to keep a constant eye on everyone. If it were a business I was running I would definitely want to hear from a logical customer on a ridiculous experience. I hope the boys at that location step up or move on for the good of your business. Thanks for reading. Good Luck, Karley York

BR

Brandon Raney

Ive been going to guitarcenter for a long time, at many different locations. They do a good job for the most part. This guitar center in Taylorsville is good store. Had a few small problems with them. Small problems to me may be a bigger problem to someone else. I bought a 200 dollar effect floor processor for guitar. Supposed to be brand new, get home and I see that its already been opened before. Small scratched from use. No owners manual, the power supply is missing the wall adapter. The only peice I have is a two prong adapter for outlets in Britain. Useless for me since I live in the United states. So I call them and tell them what happend. He said they had four more new ones in Stock and he would go get one and call me back. Hasnt called so I went back to the store. Another employee said he would go get me a new one. Came back with the right adapter for my power supply so I could actually use my 200 $ pedal, but said they didnt have any new pedals in the back after his inventory list on the computer said he has 4 instock. So I just took the right power supply, I didnt feel like messing with them anymore and wanted to leave. So basically I payed full price for a new item when it was actually used . Im a Little upset with guitarcenter on this one. Not sure if I will be coming back to guitarcenter. I think they should have just been fair with me and sold it to me for the used price or gotten me a unopened item. So if you buy a product from them make sure its all there and not used.

TY

Tyler Brown

I usually go to the Riverdale location, but due to the very little drum inventory, I decided to go to the SLC location. I wont ever go back. I was not offered any help when it was obvious that I had questions, I had to interrupt a meaningless conversation between about 10 employees to get any help. I decided to apply for a GearCard, and the employee that was helping me had no idea how to even begin the process, then it ended up taking 45 minutes, in which he had to ask me all of my application information 3 times because he messed up the online application twice and had to start over. The employees at this location are very unprofessional, very loud, rude, and obnoxious. The particular employee helping me with the application was whistling very loud the whole time, constantly using profanities, and was unable to do his job on his own; having to use other employee login information and even having to borrow a pen from other employees a few times. I wanted to order a drum kit after my application went through, and the associate said he could help me order it right then and have it delivered anywhere I wanted. I simply declined and went home and ordered it myself and had it delivered to the Riverdale location, at which they were very prompt and helpful in collecting my order and putting the several boxes in my car for me. The SLC store has a good inventory, but the staff and customer service reps need to have a complete overhaul.