Office Depot

Category:	Office Supply Store
Address:	307 E University Pkwy, Orem, UT 84058, USA
Phone:	+1 801-225-0222
Site:	officedepot.com
Rating:	3.2
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 11AM–5PM

Location

Photos 27

Reviews 9

Clint Wilson

In short, the service in the store was horrible, the warranty is a scam, and the entire thing was deceptive, degrading, and despicable. I purchased an office chair at this OfficeMax on 9/15/11. It was a $180 chair that was discounted to $100. I was told by the sales associate and a manager or supervisor that if I purchased the 3 year warranty on the chair that it would be replaced if anything happened to it, no questions asked. I was wary of this promise so I checked the service protection booklet as well. It said that "If your furniture fails, we arrange to have it repaired and pay the bill - no deductibles, no hidden fees. If your product cannot be repaired, it will be replaced." Less than a year later and the seams are coming apart on the chair. I call the customer service number and they tell me (after more than an hour wait) that they can reimburse me for the $100 purchase price of the chair, but nothing more. They will not arrange to have it repaired; they said that wasnt even an option. When I asked to have it replaced, they said they dont have a warehouse with products and that they never replace anything, they just reimburse the customer for the purchase price. I assumed there must be some misunderstanding and spoke to a supervisor on the phone to no avail. I then went into the store to try to get my chair replaced. I spoke to Ryan, the store manager. He told me he could do nothing at all. He couldnt give me money or a chair. He told me that he found nothing confusing about the service protection pamphlet, despite it never even using the words "reimburse" or "purchase price" anywhere. He told me that he didnt understand why I found it confusing, that no one in his twelve years had ever complained about not being able to get the product they purchased a warranty for replaced with the same or an equivalent product. He insinuated, without actually saying it, that I was an idiot and he just wished I would leave. I asked him, "Which is more clear, more helpful to the customer, or better represents the actual warranty program: If your product cannot be repaired, it will be replaced. [this being what is actually written in the pamphlet] or If your product cannot be repaired, you will be reimbursed for the purchase price of the product, not including any discounts on the original retail price." [this being what the program actually is]. He literally laughed at me and said he found nothing confusing about the wording in the pamphlet. In the end, I received nothing for my time, effort, and frustrations except to have a store manager laugh at me for wanting the chair I purchased to be replaced with the same or an equivalent product. Utterly disgusting customer service.

Andrew Zundel

I bought a laptop and the sales associate told me about this great warranty. I was told that if I just wanted to replace the laptop before the warranty expired I would be able to exchange the laptop Id bought for one of equal purchasing price no questions asked. When my laptop died during the warranty period i went to the store and was told the warranty didnt cover this. I would have to send the laptop in to their repair center, and wait for them to figure out if they could fix it. But they couldnt do anything in the store for me. I had to call their service number because the website was not working to get file my claim, wait on hold for 45 min before finally getting through, only to answer a few questions and get put on hold again. Then I had to attempt to talk with one of the repairmen, who clearly was still learning English. Any attempts I have made to get what I was promised by the sales rep have been blown off. I will not be going back to office max.

Sara Sue

I have been here a few times for prints and we usually wait for about 10 min before anyone comes to help. Everytime we come here (after getting a notification through text that the orders are ready to pick-up) they have a hard time finding the prints, or they arent ready which makes the trip to office depot take 20 min instead of the 5 min that it should take. Day of the week doesnt matter either - we have gone there on a tuesday, sunday, and today, Saturday. The paper selection online doesnt fit in store selection. For example, online it said that this particular grey paper was available, but when we ordered grey paper, we got a call from an employee saying they dont have that paper in stock. After a few visits to this store, it gets harder and harder to go back.

Senor Uruguayo

This store offers a huge amount of different products in the office department. The computers they have are always top quality and usually on sale or have rebates. The team there is run by a great store manager, Sheri P. They are always friendly and help the customers find exactly what they need. I purchased a HP laptop and a MSI mini/laptop for my wife and they are still running excellent. I recommend the computer services they offer. They offer a lot of services but for new computer users you should definitely get the recovery Cds they offer.

Jennie Larson

So helpful and friendly every time I go there. Vicki at the copy/print center is always so delightful to work with. She always seems to be up to her neck in print jobs, but she has consistently found a way to help me. Their prices are fair, but their business discounts are absolutely phenomenal. Even if they were more expensive than their competition, I will still go there. All their employees have rockstar, proactive attitudes, and Vicki has made such an impression on me that I called their corporate office to compliment her.

Robyn Barnes

I returned an item to this Orem store. The store incorrectly credited the wrong card. When I discovered the error, the manager refused to do anything about it. The manager was extremely rude. Now Im out the money. The corporate office wont even help. I will never shop at an Office Depot again. There are plenty of other office supply stores around, with better deals and better service. The Office Depot thieves will not get another penny from me.

Craig Thorn

I am Charlie Thorn. I am one of the Orem Office Depots best customers. I went in there last week to buy some supplies and they made me wait 30 minutes at the register before I could get some help. The management is the worst, and so is the service. Vicki and Quincy are fantastic employees, but if you get help by anyone else you might as well just leave. Charlie Thorn Celestial Freight Solutions.

SHERI THORN

I am a teacher. My brother sent me to pick up some supplies for the new school year. When i got there, they had hardly anything i wanted on their website. I ordered the parts that they didnt have that I went there to get, but because i had to get it on line, i could not get the teacher discount (20% off 98 dollars instead of 20% off 300 dollars. Craig Thorn 5th grade teacher.

Trez Condon-Yost

When we got to the check out we saw that my husbands hand was bleeding significantly. I ask the clerk for some tissues and she snapped back we dont have any and we dont have band aids either. I asked well what do you have and she said nothing . so I asked where the bath room was and they just had air blowers and no toilet paper in any of the stalls.