Cricket Wireless Authorized Retailer

Reviews 8

TY

Tyler Cazier

I didnt have an opinion one way or another when I bought my Cricket phone. The initial buy wasnt bad—in fact I thought I got a pretty good deal. A few months later I broke my screen, and was on my way back to the Cricket store to purchase a new phone. In the end Im going with another carrier because of the extremely poor customer service experience. I called before I went in to the store to see if they had the phone in stock and what the process / price would be. When I spoke with a salesman, he kept trying to get me off the phone: "Call back in two hours, or come into the store." I tried to explain that I wouldnt take too much time, I just wanted some basic information about the process and price. He answered some questions, but ended up trying to get me off the phone several times. The ENTIRE call took five minutes and at the end. I explained that I am a already a paying customer, and that he was looking at prospective customers in the lobby. He hung up on me. When I re-dialed the store, and the "Manager in Training" dutifully explained to me that no phone calls had been taken that morning. He informed me that I had called corporate and that the call had been routed to another store. I pulled out my call log to show that it was in fact his office that had received the call. I gave him times and durations of phone calls, until he finally relented that "maybe a call had come in," but refused to acknowledge that his employee had hung up the call. I called back twice the same day, and twice the next day to get a "Trained Manager," but without success...it would appear that there are no "Trained Managers."

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RE

Rebecca Jensen

If i could give zero stars i would. Not because of cricket in general, but because this specific store is terrible. Ive never been treated so poorly before. I went in there with a broken screen to ask if there was anything we could do, if i could upgrade, or if i could just get my screen replaced. He laughed at me, did?nt answer one question, and was SO RUDE. He started puffing his chest up at me, and got very demanding. He had no knowledge of phones whatsoever, and didnt even ask for my name or to try and look up my plan. As someone whos worked customer service for several years i would be fired if i ever talked to a customer that way. I will most likely be switching carriers and I recommend everyone stay out of this store.

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JA

Jason Wright

Went in with a voicemail problem. After getting juggled around a bit a young man took an interest in my problem and made a valiant effort to fit it. Ultimately we were not successful but not for lack of trying. I was impressed with his commitment in fixing my issue. Turned out to not really be a cricket specific problem that I figured out later but his troubleshooting help identify a direction.

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G

G Adam

Great phone service and prices. The staff was amazing asst helping with my factory warranty. Even knowing i wasnt going too purchase anything they didnt lack on service. The cricket cell service isnt great when traveling and theres a charge for paying bills in store. 1 star off for that.

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JI

jimmy escudero

Jessica is awesome Ive had Cricket for 10 years so I had to go to different stores a lot of times and she is the only one who really helped me friendly and professionally. Thanks Jessica!

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MA

Martin Mosquera

Muy util la ayuda que me dio Jessica. Recomiendo este lugar.

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MA

Matthew Holt

My need was simple: replace my micro SIM card with a nano SIM card. The employees here were very helpful and willing to answer my questions.

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LU

Luis Enrique II Meneses Falla

Atencion bilingue clara y sencilla

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