Best Buy

Reviews 3

MI

Mickell Tippets

It must be said- I think a bunch of you are being pretty biased and unfair in the reviews. I can understand a few of your issues, but a bunch of you guys keep complaining about associates not coming up to you trying to help you. Ill tell you right now as someone who has had experience in customer service and who is in Best Buy a lot- believe it or not- but you customers outnumber the employees like 10 to 1. They cant get to everyone alright? And those that are free either make the assumption that you have been checked in with already (which I understand is a horrible assumption) and/or they need to finish some task like making sure store shelves are full or whatever. If you have a problem with not being helped; here is an idea: Go out and do something about it. Go ask the associate you dont see helping a customer for help instead of waiting to be helped. This is a store, not a restaurant- nobody is going to come up to you ready to see if you are "Ready to order" every five minutes or so. So the fact that some of you all are rating the store low based on that + you dont have retail experience knowing how crazy you can get and yet cannot get to everyone, need a reality check. Secondly- I have met a ton of employees there that know what they are talking about. I also know that Best Buy despite everyone wearing the same blue shirts- have departments. You cant expect a computer guy to know all about the TVs and vice versa. I know there are new employees or employees that dont know the area too well who will ask for help or try and answer questions- but regardless, you cant expect EVERY employee to know EVERY product like the back of their hand. Yes- there are some blue shirts who need more training and more knowledge- but for the most part, Ive had some very helpful associates help me out. Nic answered my tablet questions, Zack knew a lot about televisions and even proceeded to help me out with determining what stereo would work best for my car, and there was another guy who knew a ton about cameras. Im sorry some of you had a bad experience and got an employee who didnt know the answers to your questions, but dont be biased towards the rest of the employees in terms of what they know or dont know in a certain product. Also- as a kind employee pointed out to me when they were asking me if I wanted Geek Squad- they actually are not commission based- so if they are pointing at a TV or computer that cost more- it wasnt because they wanted us to get it, but more like what they felt was the best product for us. Anyway- guess that is it for my ranting. Be a little bit more understanding on your reviews. They cant be everywhere at all times- with holiday seasons coming up- they sure as h*ll wont be able to get to every customer in the store- so seek help out if you cant find it right away. PS: Saying "Just Looking" after a blue shirt asks if you are finding everything okay does NOT mean coming onto Google Reviews and rating the store 1-2 stars based on the fact that you were too lazy to mumble more than "just looking" when being approached and then rant about how nobody would help you.

A

A Private User

NEVER BUY A CELL PHONE FROM BEST BUY!!!! i purchased a new phone at the riverdale best buy.. i wasnt elligible for an upgrade and the sales guy looked at my plan and told me they had a promotional plan going where they could add a line to my plan and change the plan and i wouldnt be paying any more than before. that way i could get the phone. He told me he would put the internet to the minimun required internet on the new line since i wouldnt be using it. I went ahead and did it since i was being told my bill wouldnt change and id still have plenty of minutes.. well turns out on the promotional plan you are required to have unlimited internet on all lines.. so now im stuck with my phone bill being an extra 25 a month for the next 2 years. The sales guy either doesnt know how the plans all work or just lied to me to get a sale.. either way i got ripped off and goes to show if you want to buy a new phone than you should just go to the carrier store. They will actually know what they are talking about.. And then i put a complaint into the store and the cell phone supervisor, mike, calls me and tells me they messed up and he was going to see what he can do about it. He said he was going to call his tmobile rep and see if i could get out of the contract for the extra line. And if i couldnt he was gonna see about getting me a store credit because he wants to "keep me as a customer" and "needs to make this right" and how he "isnt going to let this go". He said hed call me back that night or the next day. A couple days went by and he didnt call, so i called the store several times and he was never available. One time i was told he was with a customer and they wrote down my name and number and said he would call me right back. He never called.... im pretty upset with best buy as i have always shopped there for all my electronics, but i will never go to this best buy again and i will never buy a phone at any best buy again.

JO

Joseph Allen

I’m so grateful to Best Buy and their proven track record that has never failed to deliver me a sincere and above expectation experience. Recently, I needed to rely upon the Geek Squad Protection and Support Plus plan I purchased on my computer. From the moment I dropped it off, the local Geek Squad representatives were very understanding and helpful. The process was quicker than I expected and progress could be tracked online notifying key activities. Throughout the experience, I interacted with a number of different Best Buy employees, including management. I was impressed by their kindness and genuine desire to help me. In fact, one moment that stands out is actually something not related to my situation but quite telling in regards to the nature of the Best Buy team that had assisted me. As I was walking out of the store, the very same store manager that had wholeheartedly aided me earlier was out in the parking lot, 15° weather, tidying up the area and retrieving shopping carts. He took on a task that could have easily been delegated, but instead, spared others from the cold and did it himself. I thought it fitting that he was the one to wish me well as I departed… and I knew he meant it. I am a small business owner and very dependent on the efficiency, reliability and performance of my computer. Best Buy ensured that I was back up and running with the peace of mind that my computer would perform as needed. A special thanks to the Ogden,Utah, Best Buy Team! In particular, Ian, the manager who thoughtfully assisted me. Along with Keegan, my Geek Squad Agent… and Best Buy All-Stars Arturo and Alison. Experiences mean so much more when they are part of a relationship/friendship, not just a product. I am loyal to Best Buy because it’s reciprocal and authentic. Thank you Best Buy.