Best Buy

Category:	Electronics Store
Address:	261 2100 S, Salt Lake City, UT 84115, USA
Phone:	+1 801-463-1436
Site:	stores.bestbuy.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 10AM–10PM 11AM–8PM

Location

+−

Leaflet

Photos 100

Reviews 5

Keenan Schramm

The employees dont seem to actually know anything about the products, unless you happen to be looking at the gaming desktops then the best they have to say about it is "its good for gaming." anyways i went in looking for a cpu cooler and thermal paste they had 1 cpu cooler and it was a liquid cooler so I said what the hell and had some questions about it. After looking at the box myself and not finding the answers i was looking for I asked the employee if he knew if it came with coolant or if i had to buy some he just looked at the box and told me no it doesnt come with any coolant, so i asked him if he knew if it already had thermal paste on it like most cpu coolers do and he then said again no it does not and referred me to the most expensive biggest damn applicator bottle of thermal paste (only 10 bucks) but i asked if there were any cheaper and he said thats the only brand they have (but i looked on a lower shelf and there was an $8 bottle (not a big deal but it was how "matter of fact" his tone was.)) So i did my own research and found out that the cpu liquid cooler was a sealed system and already had coolant in it and that it already had thermal paste on it so yeah, do your own research dont trust the "electronics specialists" on anything regarding electronics, ive also found it annoying how when 3 employees all see that they walk by and ask if im doing ok then the 4th and 5th still insist on asking every 3 goddamn minutes. The only thing i can say that was positive and its a 2 star instead of 1 star, is that they let me open it while i was there just to double check it had thermal paste on it. and if it didnt they offered me a full refund (but i didnt need it).

Michael Burris

Stereo installation at this place is a joke. The guys tell me to buy a specific type of deck for my car. So I sent back the one I had purchased originally and spent another $250 on the right type to fit my vehicle. As Im waiting for the install I hear an electric saw and look and lo and behold the tech is cutting my dash up. Kept me locked out of the room until he was done just to tell me someone should have told me they would have to do that? I would assume the tech that was installing my stereo right? Well anyways I drive away. Stereo looks and sounds great. But I cant change the temperature on my AC (all digital). Come to find out from a phone call someone should have warned me that cutting into my dash included removing my control unit and they damaged it. After a week of back and forth starting with it being my own fault and I was going to have to pay for the part myself it turned into the guys would try to "fix" the original unit. After "fixing it", my control unit now does not work whatsoever. Of course they admit fault in that and tell me they will order me a new part. The next day they can me to tell me no I have to find the part and buy it myself then they will fix it. Lol after another phone call they are going to order the part themselves. 2 weeks later and I had to call back to see whats going on and they still hadnt ordered the part. Just took my vin. Its been almost a month with no AC controls in the middle of summer just because these guys felt it was OK to assume someone else had informed me of some obviously critical information.

Thomas Hosmer

I called to check the availability of an item and was on hold for 10 min. Someone picked up and transfered me back to the main menu. I waited 10 more minutes and was transfered again. At this point I stayed on the phone and drove down to this best buy store. On the drive down the same thing happened transfer back to main menu happened again. When I arrived at the store I went to the Customer Service Desk and waited for the two CS ladies to get done with there important conversation about some dude that one of them likes or some mindless dibble. They did not stop until a guy walks up and cut in line and interrupts them and tells them he is here to pick up a pre-order. One rolled her eyes and walked away and the other started to look for the Pre-order. Along can another CS guy I am guessing and asked what he can do to help. This whole time by the way I am still on the phone waiting for someone to pickup. I guess I was more curious to see when someone would pick up. I told him what I was looking to get and was wondering if it was in stock. He directed me to the location and I went and picked it up and as I was checking out someone finally picked up the phone but this time I was hung up on. This is my experience and reading other I feel sad for the helpful employees. The guys in the TV area are friendly nice and helpful. The CS ladies need to go and fast. I will continue to Amazon and if I need something the same day I will go to a competitor or drive to a Best Buy farther away then return to this store.

Michael Larsen

everytime I go to this best buy they have problems. The employees dont know the products. I went to buy a Galaxy Note tablet. I talked to the guy and he was like "we are having a sale on Galaxy notes". i told him which tablet i wanted (Galaxy Note 8 tablet) and he told me a price. so I went and got enough money to buy it at the price I was told (plus enough for tax) then when I get there he said "oh the sale is on the galaxy tab not Galaxy Note, but its the same thing". they are very different and I didnt bring enough money because I was lied to. I bought a surface pro 3 which has a faulty pen that acts up now and then. I took it back within the return period. The guy convinced me that there was nothing wrong with it. so I kept it and replaced the battery, the next day it was having problems again so I took it back and it was too late and they wouldnt trade it. And I just dealt with a stupid pen for a while I went again today to buy a new one. it was out of stock. so I left a little annoyed. I tried to call them to order the item and have been on hold for the past hour. update: went back in, they fully refunded the faulty pen ( still not in stock, but much better than before) updating from 1 star to four because the help was so nice, quick and convenient

Danny Mezner

The worst customer service Ive ever experienced at a store... So first of all Im going around the store trying to ask people for help, it seems like most of the employees are busy talking to each other and slacking off. When I found someone who i thought could help, he pointed me into the customer service section because he didnt know what I was talking about. Geek squad/Customer service able to answer a simple question? HELL NO. The question was, do you sell Anti-Static Wristbands for computer repair/upgrading. The one guy I asked had no clue, he directed me to customer service, I go and ask customer service and they have no clue, so they ask the guy who I asked in the first place again, which of course his response was the same "No Idea" I go to geek squad, they tell me to go to customer service because they dont know. It seems like most/all of the employees here have VERY VERY little knowledge about anything technical related. Not one of the employees even knew what an Anti-Static Wristband was, they looked at me like I was crazy. They always give terrible advice, try to sell you their cheap products as fast as they can, and provide little to no help at all. AVOID THIS STORE AT ALL COSTS!!