Microsoft Store - City Creek Center

Reviews 3

ER

Eric Rosenthal

I want to start this review by mentioning that I am a big Windows user. I contacted Microsoft Customer Service and they informed me that they do not accept reviews. It upsets me that Microsoft is not interested in listening to their consumers. I have never left a Google review, but I did not know where else to reach Microsoft. I am a 26 year old business professional. I came into the store on Friday, September 27th, 2013 at around 1:30pm. I was dressed in a nice button down shirt and khaki pants. I mention this because I looked like a young professional. I was also holding my Windows Lumia phone in my hand the entire time I was in the store. If I were a salesperson there I would be so excited to have a customer like me walk in. I AM EXACTLY THE DEMOGRAPHIC THEY WANT. Young business professional with disposable income and I already have a windows phone. You don’t need to sell me on the “new Windows”. I am already a believer. Easiest sale ever. When I walked into the store I was very impressed with the layout and how all of the Microsoft products were on display. From phones, to xbox, to all-in-ones, they have it all. There were only three other customers in the store when I walked in. There were also three or four employees standing near the register chatting about whatever. I walked in, played with some tablets (which is what I was interested in purchasing) and checked out the ultra books and phones. I probably spent 15-20 minutes in that store. Not one time did an employee walk up to me to ask how I was doing or to see if they could answer any of my questions. I had questions, I was ready to buy, and I was holding my windows phone in my hand. I do not own any Apple products, but I have to tell you that even though those stores have changed since they first opened, when a potential customer walks in they are acknowledged. They are made to feel like this store was built for them. I am in the market for a new personal computer and I was so excited to learn more about the Surface Pro first hand. I wanted to leave excited about my new computer. I wanted to leave knowing that the $1000 I spent on the Pro was a better investment than an ultra book. I left with none of that. Totally underwhelming. Microsoft, I want to carry all of your devices with me, but you are getting in your own way. I now have to reconsider whether I will go to another Microsoft Store to check out the new Pro 2’s or if I should just head to Best Buy and pick up an ultra book. Even at Best Buy those jokers will answer your questions. They understand the value of their customer’s time. I went out of my way to visit this store and I left reconsidering their product. I really hope Microsoft starts listening to their consumers and figures this out. They are on the verge of something really awesome. I believe Steve Ballmer expects more from these stores.

AR

Arman Oganov

Awful service and very inconsiderate of my situation. I came in because I was certain my Wi-Fi card had broken. As soon as I came into the store one of the guys confidently reassured me that it was just a software issue. I got my hopes up because I know that is an easier and less costly issue. He also kept pushing that I get a new computer even though that isnt why I came in and I have only owned my computer for 2 years. After meeting with the tech specialist I was told otherwise that it was actually a hardware issue and that it would cost $480. I came in another day to get it replaced and sales associate, Coty, did a horrible job servicing me. I felt like I was inconveniencing him by being there and he really didnt help me through the process. He felt like he was rushing and I was the one that transferred my data, I was the one that setup my new laptop, and I was the one that had to ask all the questions about the whole process since he didnt explain anything. On top of everything he wrote down the wrong email address for my receipt which I needed above everything else since I was sending it into my warranty for reimbursement. So he messed up on one of the most vital parts of the transaction. He didnt even ask to confirm my email but he said it was sent and that I would receive it in the next 24 hours. After I didnt receive an email I called and they said it was sent to an email address that I dont even have and that they couldnt get it changed. Overall one of the worst experiences Ive had and Im definitely not coming back to this store again. Let alone the fact that I paid $1400 for a computer 2 years ago and its wifi chip already broke. I was told that the part breaks often on the surface pro 3 and they do not repair them. If I had known that I needed to buy a new computer every 2 years I wouldnt have spent so much on it. Very dissatisfied!

MA

Matt Fouts

Full disclosure: Im not a Mac elitist, but I dont love microsoft. I see their operating systems as a poorly executed necessary evil. With that said, I needed a MS computer for work, so I went to the Microsoft store hoping I would have a better experience. Buying it was a great experience. Being sold the upgrades was a great experience. Getting service after the fact the first time (within 2 weeks) was a good experience...they completely replaced my laptop. Getting service after upgrading to Windows 8.1 was not a good experience. I asked to be rolled back to Windows 8 which was working for me and was stable. I was told that would take longer and be more work than just making 8.1 work on my machine. I asked 3 more times, insisting even, and was told that 8.1 was really the best solution. They did take it in overnight and do all the updates, but each time Ive been in Ive taught their "Experts" or "geniuses"or whatever at least 3 things about their OS and my computer that they didnt know. This time was no exception. I got the laptop back and it functioned almost right. After searching and trying to deal with it for over a week I finally called Microsoft support directly. It turns out theres a little button on my laptop that rolls it to factory settings, including rolling it back to Windows 8. I should have known this, and actually did but forgot. 4 hours of effort and waiting, and 8GB of downloaded data later, my laptop was back to normal and stable again. I need my tools to do the job I bought them for. I knew my laptop met this objective in Windows 8 and they refused to help me do what I knew was best for my needs. Meet the customers needs, not Microsofts or the stores needs. Thats what I expect from a retail supplier. By doing this the store will find success. Theyve been nice, but that doesnt cut it in the end.