Best Buy

Reviews 3

00

00 Lotus

So its been awhile since I bought from Best Buy and I was looking for a positive experience. I had pre-ordered not just one but two new cellphones because they had a minor better deal over other stores. I was excited because I hadnt gotten that stuff in awhile so I was counting down the days, plus my significant other needed a cellphone to communicate with. I got sent not 1 but 4 emails telling me the preorder extras that came with the bundle are ready to pick up. Needless to say, I was glad. I enter into the store and head towards the mobile section. I stood around checking out the other cellphones hoping to eventually get some help. A few minutes pass, and nobody came. I then sought out someone to ask about my preorders. He asks me what Im picking up, and he tells me to follow him. He spends a good amount of time trying to figure out where my stuff was. Turns out the main store is different from the mobile store, so he then points over to mobile section. He then tells me there is a line, go into the line. I was a little frustrated, but it was only 10 minutes,and the line wasnt that long so I said sure. I stand for another 20 minutes with everybody else and a guy comes around to hand us water. Not bad, so we continued waiting for another 10 minutes. The same guy then hands a free cellphone case voucher to the guy in the back of me and then skiddaddles off. Yet again, kind of frustrating, but at least Ill have my preorder stuff. Another guy comes over and asks me if he can help, I tell him, I am picking up preorders. He then tells me, please wait in line for the salesman to be free, frustration again, OK. He then goes, is there anything I can answer, I told him, I didnt get an email for the cellphones but everything else, so I was wondering why. He then said okay, Ill go look for it. He spends a good 10 minutes trying to find out why I didn;t get the email. Finally comes back to tell me he doesnt know why and then another salesman yells to me from his desk that the cellphones arent in yet. I go okay, can I at least pick up the other stuff that you guys emailed me about. He said he couldnt because if I got it out of bundle, I would have to pay for the free preorder stuff. It took a best buy about an hour to tell me that I couldnt pick up the stuff that the email told me I can pick up. Now that is incident #1. Here is incident #2, I get emails that tell me my order is delayed for at least 30 days on my cellphones. I call in. Store employee tells me a small percentage of it has been backordered. Why the hell would you continue to keep selling products on your website if you dont even have the amount of supply at preorder. What is the point of preordering at Best Buy? The amount that they get is completely arbitrary, they cant control the number of stuff they get, and if they backorder it they dont even have a date for when it is coming in. I asked the guy if he could promise me that it would be within 30 days, he couldnt even confidently say yes. Needless to say, Best Buy is a great place to get stuff on sale and maybe basic items, but dont preorder or do anything that actually depends on organization or punctuality.

A

A Private User

Nice to see the store management step up and help out a customer and put their personal experience first!!! Thank you very much - great customer service guys! Here was my story... I recently stopped in the store to buy a Nikon D7000 camera and lens prior to Christmas. It was a personal gift to my wife and I prior to a trip. Needless to say, this new camera model was a hot item during the holiday season for avid photographers whom have been waiting for its release. I wanted to buy the D7000 camera body and a specialized 18-200 mm lens. This specific lens is not available in Nikon’s camera kits and has much better performance then Nikon’s kit lenses. I tried to order the items online; however, the lens was backordered. I did have the D7000 body and another lens on hold in my shopping cart. Knowing that the stores have their own distribution warehouses, I stopped by this store to see if could get both items. Sure enough, the sales representative helped me order both items. Multiple items for each were available in the warehouses and available for shipment. I was able to get a confirmed delivery date multiple weeks prior to my trip. Thank you for the help. Upon waking up the next morning, I received emails stating that my lens had been processed for shipping; however I received a separate email stating the camera was backordered. Confused, I called customer service first thing in the morning. I was informed that no shipping/availability date could be offered. No items were in route nor were any orders placed with Nikon for new D7000 bodies. Furthermore, I could not cancel my order since the one lens was already in route. I went to this local store to speak with the store manager. Unlike other customers around me at the customer service desk, I was polite and simply told him my story asking him if he could help me out. Clearly, this mistake was not the fault of the local store and was an issue with their distribution warehouse. My camera body got sent out to someone else. The store manager took my paperwork back to confirm my story and offered me the Nikon D7000 + kit lens at the same price as the D7000 body alone. Needless to say, I was completely floored. The store manager did not have to do this for me. The local store was taking a loss over an error of the companys warehouse. It was nice to see that a manager store put its customers experience first. The camera has been an awesome toy to play with my family on our trip. Thank you very much for your help! A simple word of advice to all customers… you get more attention and help with kindness. Give the employees a chance to step up to the plate and the customer service representatives at this store will. To argue with other complaints with in-store pickup… I have used this option several times with popular items to ensure I am able to get them on the initial release date. I have never had any issues picking up my products with this store in a timely manner.

BL

Blake Flowers

So, this week I planned on finally purchasing a Sony Hi-Fi Component System for my room and I found it on Best Buys web site for a little bit more than what Wal Mart was charging but I figured it was better since I had a gift card for $15 which would cover the tax so it was a better deal. I thought that I would go into the store and look around then purchase the item which I had been assured was in the store (MHC-EC909iP). I arrive and walked directly up to the MANAGER and asked if he could show me where these items were, and he took me to a completely different section then where these systems were actually at. That was strike one. Then I decided screw it I will find it on my own. I could not seem to find it so I went and asked another employee if he could show me where they were, he then referred me to another employee over in the home theater section. When I got to where he was, there was at least 6 employees standing around talking on their phones being absolutely no help to anyone else besides themselves. I asked the employee behind the counter if he could look up an item for me and see if they had any in-stock. He typed in the item number and said that they did have two of them in-stock and proceeded to take me to where they were which the manager failed to do. So when we arrived at where they should have been, the employee pointed me to the wrong units and wrong item number and walked away. Strike two. By this time I was so frustrated and gave up and drove the 10 miles back home and purchased the unit online and did in-store pick-up. I waited about an hour before they got my order ready. I got an email with instructions on how to be able to get my item so I printed the email and came back. I went to the pick-up counter and went to get the system, they did not have it ready for me to just pick up and take out on my merry way, they told me to wait by the front door until an employee could bring it out for me. I waited for an additional 10 minutes at the door waiting while I watched numerous employees stand around and literally avoid customers as they walked in. They finally brought my system the the front and left the 21kg box sitting there for me to carry out by myself, the weight wouldnt have been an issue if the box wasnt 4.5ft x 2ft x 2ft. With no employee help I took my system home and vowed to never return. This happened on June 29, 2012. I had to drive 40 miles that day just to get this item... and when I was in the store, I wasnt asked once by any employee if they could help me out, they all just walked away. STRIKE THREE. I do not recommend this store, there are much better alternatives to Best Buy.