T-Mobile

Category:	Cell Phone Store
Address:	288 W 200 N Suite 2, Kaysville, UT 84037, USA
Phone:	+1 801-593-6555
Site:	t-mobile.com
Rating:	2.5
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM Closed

Location

Photos 7

Reviews 6

Erin Finor

My experience with this t-mobile store was the worst consumer experience of my life. I have been a t-mobile customer since the days of voice stream back in 1999. I have always been happy with t-mobile until my experience with this store ruined everything. I went to upgrade mine and my wifes phones at this store, they had a special on the phones I was looking for where if you purchased one the second one was free. The sales person there told me this deal was good for upgrades as well, he also told me several other things that were completely untrue. He promised several discounts that were a complete lie, no one else can even tell me what he was talking about. He told me what to expect on my first months bill and when I got the bill it was nearly twice what I was told. I was expecting about a $150/month bill for two smart phones on a family plan, when I got the bill it was over $300. I went into the store to talk to this guy and he spun some web about how my next months bill would be right and I would see a discount on that bill to correct the previous month. Once again, a total lie. I received the next months bill which was the same as the first. I called t-mobile and they said that I had to resolve the problem with the store. So I went in to talk to the manager and after coming back on two different times when he was supposed to be there, I finally found him in the store. The manager was no help at all. He basically told me that I signed a contract and that I should have read the fine print before doing so. NO HELP AT ALL. The only option I had available to me was to cancel my service and pay the early termination fees. After everything this stores dishonesty cost me $858.64 that I should not have been required to pay. I will also never use T-mobile again since their side was completely unwilling/unable to help me resolve this problem. I seriously considered taking legal action against them but I just dont have the time to bother with such dishonest people.

Nathan Jacquez

My mother went into the Layton Hills store to see how much International Calling would be. Zane, the salesperson at the time (who is now the Assistant Manager at the Kaysville store), checked her account and saw she was qualified to get speakers and headphones for the just the sales tax because she was a valued customer for 10 years. She thought this was an amazing deal of course and bought four of them for the four lines she has. He also said that it would lower her bill by $10 a month. Little did she know that he was lying about everything. The sales tax price was merely a downpayment and she owed over $800 for the speakers and headphones. He also lowered our data plans to get the $10 off but didnt tell my mom. She didnt see the amount on her bill until it was too late to return the items. She went in to speak with a manager at the store and he said there wasnt anything he could do. He gave her a $50 credit and told her to call the T-Mobile Loyalty department. She got ahold of a lady and she told her she would call her back with what she can do. That was two weeks ago and the lady has still not called her back. Salespeople should disclose everything about transactions even if the customer doesnt ask. This cold have all been avoided if Zane had been honest and told my mom everything about the transaction rather than pulling her in with a made-up deal just to get a sale. Worst experience weve had with T-Mobile and now were stuck paying over $800 for something we thought was going to be super cheap. I have never seen such dishonest business practices and am ashamed to be a T-Mobile customer.

Adam Baird

In March my wife and I went into the store to switch from Sprint. Long story short, we were told there was an awesome promotion where not only would we get a rebate for our phones but the equipment as well. The equipment that was pushed on us (wireless chargers, a car charger, phone cases, screen protector, Sync Up) because it was all supposedly a part of this promotion. We were hesitant and asked a lot of questions but were told all would be taken care of. Turns out this was false. We did get a rebate card that covered most of the cost of the phones but nothing else. We went into the Station Park store which is corporate and they let us return everything and really took care of us. They also told us that the Sync Up (which was supposed to be $10 a month) had been put on the highest data (6G) plan-without us knowing. The representatives at the 200 N store were very nice, but we were very upset at the dishonesty and do not appreciate the headache it has been to get everything sorted out. We will not be doing business at this store again.

Lance Rubio

I stopped in to swap my regular SIM for a micro for my new Nexus 4 and wanted to get quickly back to work. Instead, I get my ear talked off asking about where I purchased it, what color, what price, what storage capacity. I tried to hurry him on but instead he walks behind me to the accessory rack and lays a protector down on the counter saying I need it. He actually expected me to buy it haha. I turned it down and repeated I only needed a new SIM. He finally grabbed one and informed me itd cost me $20! I told him Id switched phones many times in Idaho and I never had to pay for another SIM. He assured me thats how it was, and got his buddy to back him up. So I had it and left. Later that day I got a micro SIM at the Clearfield location HASSLE FREE, in and out in 2 minutes! You can do so much better than this location, people. Dont give them your business.

Gentry Phillips

I went in on 05/09/2017 for a new screen protector and had four customers in front of me. Having read previous reviews, I was nervous. However, the customer service provided and the care and attention to detail were above and beyond. Eddie and Malcolm were both assisting multiple people. Malcolm got to me within 2-3 minutes, helped me find the right protector I wanted, and then put it on my phone for me. Both he and Eddie were so pleasant and kind and helpful. In fact, they were so kind, I brought up that the location did not have great reviews for some reason. I was told there had been a change in staffing and they were working hard on improving. It was definitely noticed in my visit yesterday, and Ill definitely be back! Thanks!

Tj Whitley

Do not shop at this location. I needed a replacement SIM card for a Nexus 4 and this location insists on charging $20. A total change from a few years ago when they did it for free. If you need a replacement/exchange SIM card, go to the Clearfield/Clinton location since they do it for free. I called T-Mobile customer care about this issue and he said it is up to the Management at each location to decide if they charge for a SIM card. My business will now go to the Clinton location for phones/accessories at T-Mobile. I have had a lot of lousy experiences here, but now that I know there are good T-Mobile stores, with good employees and good managers I will go and support them.