Pottery Barn

Category:	Furniture Store
Address:	1201 Lake Woodlands Dr #3004, The Woodlands, TX 77380, USA
Phone:	+1 281-419-0517
Site:	potterybarn.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 41

Reviews 5

Rachael Almeida

Just left this pottery barn a few moments ago. We found a basket we liked and went up to the register to purchase it. We set the basket on the register ready to pay, and the employee just went about her work and didnt even acknowledge us. After a minute or so she left the register and went to go ask a different customer if he needed any help. Then we went to the register in the front. There were three employees standing there just talking. We went up to them and asked them if they could help us and they literally looked so confused. I agree with previous reviews that the pottery barn in downtown Houston is significantly more attentive and has much better customer service. I shouldnt have to work hard to spend my money here. I am confident that this was not because they were understaffed. It appeared that maybe they just werent sure how to interact with the people in their store.

Melissa Davidson

Overall this store needs help. They must be understaffed because it takes half an hour to get anyones attention. Ive just moved to The Woodlands area and am very dissapointed as Im coming from Houston where the staff is incredibly attentive. They make it very easy to give them your money whereas at The Woodlands location I have to follow staff around flailing my arms to get them to notice me. One Sunday evening (Im in there more than I should be) there were four couples waiting for assistance to buy pieces and no staff to wait on them. I called to check on the status of an order twice and they put me on hold and just flat out fogot I was there. Very odd.

A Private User

They were so nice to me - I was calling to check on some items availability for a wedding shower and I was shocked at how polite and helpful they were over the phone. Nothing beats great customer service - and they certainly have it.

Kevin Wallen

Claire the assistant store manager is AWESOME. She helped us get a *indigo blue* chair that we think is fantastic!

Heather Ferrar

Kimberly was amazingly helpful and provided excellent customer service!