Related: | rocky mountain atv st george |
Related: | nhfurnituredirect |
Related: | mototireusa |
Category: | Motorcycle Dealer |
Address: | 15664 I-35, Selma, TX 78154, USA |
Phone: | +1 210-655-2625 |
Site: | kps-sa.com |
Rating: | 3.8 |
Working: | Closed 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM Closed |
JO
Joe Maranville
I have had really terrible experiences with the service department. The first experience was that I went there and one of their arrogant service writers said that the estimate on the charge to clean the carburators on my Seca II would be between $800.00 and $1200.00. I ended up getting it done elsewhere for $150.00 and it took about an hour. I thought I would give them another chance and I emailed them for an appointment to get my tire changed on the rear of my bike and did not get a return email. I called them after not getting anything but an automated response that someone would get back to me which they never did. When I called them they said that they would not change a tire unless they sold the tire. The reason they gave is that their insurance company would not let them perform this service. This is the only dealership I know of that has such a policy. I have tried to do business with them twice and have had extremely bad experiences both times. I feel very sorry for those who have bought their motorcycles from them having to deal with such tactics. Follow up: I have received a call from someone purporting to be one of the owners who said I was unfair to his company about the tire issue. He claimed that his insuror would indeed not cover his company if there was a claim and cited a case where there was a wrongful death claim against a dealership and the manufacturer of the tire would not protect the dealership for installing the tire and therefore his insuror would not allow him to do such service. Since then he has corrected the situation and found an insuror that will allow his company to do tire service. Perhaps I was unfair in questioning that his insuror would not insure his dealership for liability for changing a tire. But he could have purchased insurance from many sources that did not have such an exclusion. Thankfully, he can now service his customers tire needs. He was not apologetic but instead emphasized that I was treated according to their policies for service and for pricing. As for the cost of the carburator cleaning, he stated to me that the $800-$1200 charge for this service is fair according to his pricing policies. All I can say to this is "caveat emptor" to anyone seeking service from this company or any other. Had I not sought out another estimate I would have spent $600 - $1000 more than I ended up spending. As a result of my experience I would recommend that anyone wanting to do business with this company to get a second opinion as to the cost of the services desired. That having been said He has every right to set his own pricing policies just as the consumer has the right to seek service elsewhere and/or comparison shop. I would recommend that his staff get some training in customer service and at least learn to be courteous to their customers. Perhaps then their apparent exorbitant prices would be more palatable to potential customers. I would recommend Woods Cycle Country in New Braunfels TX. It was a much longer drive for me but it was worth it for the great service, fair pricing and courtesy from their staff. It was truly a joy to do business with this friendly helpful staff of professionals.
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Nathaniel Thompson
Im not sure who the responsibility falls on for my experience with Kent Powersports. I contacted them to see if I could sell them my bike. Initially, it was a positive experience. My salesman, Eric Pena offered me, what I thought was a fair offer of $6250 for my bike and asked me to bring it by so they could check it out before making good on the deal (based on the sales manager liking the bike). I took the bike in that evening. Met with Eric and I pulled the bike around to the service dept. We sat and chatted for about 40 minutes before the sales manager told Eric that we were good at $6250. At this point, it was getting close to 7PM and they couldnt write me a check because the finance lady had already left for the day. Happy with the deal, I asked if I could pick up the check the next day and leave the bike there for the night. Here is where things get a little shady... I stopped by the next day to pick up my check. I was greeted by the front desk and the sales manager Chris Torres assured me that he would be right with me when he finished his call. No big deal, it gave me a chance to look at the bikes on the sales floor and eventually find a seat. After about 15 minutes, Eric came out from the back, greeted me and asked if I had been taken care of. At this point Chris had left the floor without saying anything to me. I just figured he was busy and I was actually more comfortable talking with Eric. Eric offered to go see if my check and paperwork was ready to complete the sale. When he came back, he looked visibly upset and apologized because he had some bad news for me. Apparently Chris had informed him that he wasn’t going to honor the deal we made the night prior because he “discovered” that the bike needed an oil change. My “new” deal was $6150… needless to say I was less than happy. At this point Chris’s shady sales tactics had pushed me to make a choice whether to sell my bike or not over $100 difference. I made it clear to Eric that this is not good business. Again, you could tell that he wasn’t comfortable with the position his sales manager had put him directly in the middle of. When he asked me what I wanted to do, I told him that I wanted to talk to the sales manager, Chris. That never happened. Chris didn’t bother making eye contact or acknowledge that I was an upset customer in the room. Instead, he chose to make a phone call to the store manager. Ultimately, they made good on the original deal, but I was so upset about Chris’s shady tactics and cowardly response that I felt others should know. Business is business, I get that… but a business’s credibility can make or break it. I hope that the managers at Kent Powersports get the message… treat your customer’s right and they will come back. Prioritize the dollar over the customer and you are bound to fail. For those considering doing business with Kent Powersports, there are some great folks working there that want to help you out, but be warned, the sales manager can completely sour that experience for you by forcing you to deal with shady tactics.
AL
Alex Malashev
i cant speak for quality of their work or their cust service but what i can say is that this shop will bent you over on labor costs. I called to get a quote on labor to replace intermediate bearing on both engines on a 2nd yamaha ls2000 i just got. i had to get rid of my last one due to a move to San Antonio. I have all the parts. they quoted me 25 hours, roughly $2500. I have done this myself on one of the engines in under 5 hours on my last ls2000. That was before i moved and lost access to bearing press. So i asked them how much would it be if i bring them bearing housings and have them press shaft out of one and press it into another and was told its an hour of work for $100ish. Now, pressing bearings with proper tools is a 20 minute deal at most. Before i got my own press (had to leave it behind because i moved into a much smaller house) AAMCO transmissions would do this for me for $20ish a bearing. See the trend here... seems like a 3-5 times multiplier on Kents labor. I am not a mechanic so i went on forums to find out what others are charged for bearing replacement and maybe i found some awesome new way of doing it on these boats that made it so much faster and easier. I did not, most quotes i got were $600-$750 parts AND labor, these were quotes from mechanics in the field all over states and when i asked the question I acted like a noob shopping around (same as i did when i first called this place) to see what is fair cost is (thing about forums is if someone tries to bull$*it too much rest of the members will rip into them, best way to get honest quotes and labor estimates). Bearing housing is roughly $180-$240 which at a high estimate leaves us at about 5-6 hours of work at typical $90-$100/hour. That seems more legit to me with 4 hours of work and an hour padding for unexpected issues. Did some more calling around jet ski shops in town and found one that will press a bearing for me for $30. So, i did not find an awesome way of doing these and this place will bleed you dry, stay clear unless you got some extra money to throw around...